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Iceman
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User Since
Jan 6 2014, 10:42 AM (280 w, 1 d)

Recent Activity

May 10 2016

Iceman added a comment to T85982: Eden doesn't save information about binocular items in inventories.

Hey, thanks for letting us know, it's been scheduled for a fix.

May 10 2016, 12:53 PM · Arma 3
Iceman added a comment to T85234: Uniforms disappear or are only visible to one player.

Hello,
we are working on extensive low level changes to MP inventory which should resolved issues such as this one. It's not ready, though, and will require some more time. Thank you for your patience.

May 10 2016, 12:30 PM · Arma 3
Iceman added a comment to T84909: After Preview all objects/units gone.

This has been fixed in rev. 133576, there indeed was a problem with autosave feature. Thank you for your report.

May 10 2016, 12:20 PM · Arma 3
Iceman added a comment to T84344: Camera not able to move after Preview.

Thanks for the confirmation!

May 10 2016, 12:04 PM · Arma 3
Iceman added a comment to T84344: Camera not able to move after Preview.

Glad to see that, can anyone else confirm that it works, please?

May 10 2016, 12:04 PM · Arma 3
Iceman added a comment to T84344: Camera not able to move after Preview.

Hello, is the camera locking up issue still valid for you?
We applied a fix in rev. 133344, if you still experience it in today's Dev branch, please let me know. Thank you.

May 10 2016, 12:04 PM · Arma 3
Iceman added a comment to T84048: RC 1.52.132483 - C0000005 ACCESS_VIOLATION at 1000100D 01:0000000D tbb4malloc_bi.dll.

Thank you for the detailed info, there actually seems to be a problem in the game itself, programmers are hunting it down currently.

May 10 2016, 11:55 AM · Arma 3
Iceman added a comment to T84048: RC 1.52.132483 - C0000005 ACCESS_VIOLATION at 1000100D 01:0000000D tbb4malloc_bi.dll.

Hello,
the crash should be fixed on with the new RC update (exe rev. 1.52.132553).

Thanks for reporting the issue!

May 10 2016, 11:55 AM · Arma 3
Iceman added a comment to T84048: RC 1.52.132483 - C0000005 ACCESS_VIOLATION at 1000100D 01:0000000D tbb4malloc_bi.dll.

Hello,
could you please try the same approach with 1.50 allocators to see if the game crashes for you?
You can download 1.50 allocators here:
https://www.dropbox.com/sh/fy8nqfu723otl7h/AAD4BJiem8_vejdhptJU6MPTa?dl=0
Just replace the current ones in your Arma3\Dll\ folder.

Also
does it crash for you when you use other 1.52 allocators?
You can use them when adding parameter "-malloc=" to the starting command line. The example would be:
-malloc=tbb4malloc_bi

List of allocators distributed along with the game:
tbb3malloc_bi
TCMalloc_bi
NedMalloc_bi
tbb4malloc_bi
JEMalloc_bi

Could you please let me know if the game crashes for you on any other allocator? Thank you very much.

May 10 2016, 11:55 AM · Arma 3
Iceman added a comment to T82946: AddonBuilder packing to wrong Directory.

@deanosbeano,
please refrain from insulting other people on this page, I would be very unhappy to disable your account.

May 10 2016, 11:21 AM · Arma 3
Iceman added a comment to T82943: Game crashes to desktop when trying to host multiplayer mode (LAN and Online).

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 11:21 AM · Arma 3
Iceman added a comment to T82939: Random frees during loadingscreen (Application Hang).

Hello,
does it freeze for you also with no mods enabled?

May 10 2016, 11:20 AM · Arma 3
Iceman added a comment to T82616: OBS crashes ArmA 3.

Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 11:10 AM · Arma 3
Iceman added a comment to T82453: Unable to progress in Bootcamp mission Damage Control.

Hello,
I have checked the files you attached. Unfortunately, your PC's CPU does not meet minimal system requirements to run Arma 3 (2.4 GHz for Intel CPUs is required). For more information, please visit this page:
http://arma3.com/buy#requirements

Please consider purchasing more powerful computer for optimal experience. There is nothing which can be done by our side, I am resolving the ticket. Sorry for the inconvenience, have a nice day.

May 10 2016, 11:03 AM · Arma 3
Iceman added a comment to T82353: Dedicated Server Crashes introduced in 1.42 [PRIMARY TICKET].

Hello,
thank you for your reports, the crashes are being analysed as they come. It looks like we might have a possible fix very soon and it will be distributed on Perf/prof branches when we do. Watch this comment by Dwarden for update:
http://forums.bistudio.com/showthread.php?169944-Arma-3-STABLE-server-1-42-quot-performance-binary-quot-feedback&p=2576005&viewfull=1#post2576005

May 10 2016, 11:00 AM · Arma 3
Iceman edited Steps To Reproduce on T82353: Dedicated Server Crashes introduced in 1.42 [PRIMARY TICKET].
May 10 2016, 11:00 AM · Arma 3
Iceman added a comment to T82047: Splendid camera often stucks into esc-confirmation dialog.

Hello,
thanks for the report, but I cannot reproduce the problem. Is it possible for you to upload your rpt file?
C:\Users\<Name>\AppData\Local\Arma 3\

May 10 2016, 10:50 AM · Arma 3
Iceman added a comment to T82019: On the free and flat ground, weapons without bipod can be deployed as if it has a bipod! .

Hello mickeymen,
Adam is a developer, not moderator. Please avoid insulting BI Developers. I understand that not everything gets resolved as you wish, but please keep the notes civil. I will not tolerate insults from you side.

May 10 2016, 10:49 AM · Arma 3
Iceman added a comment to T81922: Bipods Hiding Player Exploit (Marksman DLC).

Hello, that has been fixed, thanks for the report.

May 10 2016, 10:46 AM · Arma 3
Iceman added a comment to T81600: Game crashes on server join.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81595: Crashes when using various mods.

I'm sorry but it seems that the crash is not caused by official content. I recommend to contact mod authors.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81595: Crashes when using various mods.

Hello,
thank you for submitting the ticket. Could you please try to disable the mods and see if it still crashes the game for you? Modifications are not official content from Bohemia Interactive and we cannot guarantee game's functionality with them.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81584: Downloaded arma 3 today and got the missing executable error.

Glad to see that it works. Could you please provide more details about what version of McAfee antivirus you were using. Deleting signed and verified executables is definitely not correct.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81584: Downloaded arma 3 today and got the missing executable error.

Could you please try to run Steam as an admin? It seems that something is preventing your game exe to download or there is something deleting it.
Can you try to find arma3.exe in your folder. By default, its location is similar to this one:
C:\Program Files (x86)\Steam\SteamApps\common\Arma 3

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81584: Downloaded arma 3 today and got the missing executable error.

Could you please try to manually delete all the files and perform data verification again? Please watch the folder in Windows Explorer to see if the executable is downloaded or not.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81584: Downloaded arma 3 today and got the missing executable error.

Hello,
thank you for submitting the ticket. Could you please try to temporarily disable your anti-virus and verify the game data via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

It is possible that your game executable is falsely marked as a harm to your computer.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81577: PSCollimator shader compile error -GameCrash-.

Is the crash reproducible for you?

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81577: PSCollimator shader compile error -GameCrash-.

Hello,
thank you for submitting the ticket. I cannot reproduce the crash. Has a mdmp file created for you along with the rpt and bidmp ones? It would be very useful for analysing the crash.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81576: Crash Server Nitrado.net.

Hello,
there is still no mdmp file which is crucial for crash analysing. Did it create? If so, could you please attach it?

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81576: Crash Server Nitrado.net.

Hello,
could you please upload the whole crashdumps (rpt + bidmp + mdmp)?
Thank you very much.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81574: ARMA 3 APPCRASH.

Hello,
thank you for submitting the ticket. I have assigned the author's crashdumps to the programmers.

@Doorstop, please create a new ticket regarding your issue.

May 10 2016, 10:35 AM · Arma 3
Iceman added a comment to T81572: "Error compiling shader PSCollimator" notice upon game restart.

Hello,
could you please try to verify the game data?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Thank you very much.

May 10 2016, 10:34 AM · Arma 3
Iceman added a comment to T81550: Game Hangs when Using MH-9 Hummingbird.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:34 AM · Arma 3
Iceman added a comment to T81545: Game does not launch and runs in background..

Hello,
are you sure there are no RPTs created? Also, your CPU is very close to the minimal system requirements, please consider closing all unnecessary programs before running the game.
Additionally, you can try to run your game with -NoBenchmark parameter. You can find how to run parameters here:
https://community.bistudio.com/wiki/ArmA:_Startup_Parameters

May 10 2016, 10:34 AM · Arma 3
Iceman added a comment to T81539: CRASH: format["%1n", undefinedVariable]; in scheduled space with -showScriptErrors parameter.

This has been fixed in rev. 129770.

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81531: Dev Branch 1.41 from 13-03-2015 crashes Arma upon mission start. Mission never had issue on stable 1.40.

Your game is heavily modified. Could you please disable all mods and try again? If it still crashes, is it possible to upload new crashdumps? It would help us determine where the problem is.

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81531: Dev Branch 1.41 from 13-03-2015 crashes Arma upon mission start. Mission never had issue on stable 1.40.

Hello,
thank you for the report. Sadly, I cannot analyse the crash without following file: arma3_2015-03-15_07-04-51.rpt
Could you please attach it to the ticket?
Thank you.

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81529: Crash to desktop every 20 min approx.

Hello,

could you please verify your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81526: Arma 3 after 10 minutes crash and so my pc..

Hello,

thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.

Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes

Sorry for the inconvenience, have a nice day.

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81518: Ctd when i try to join a multiplayer server, always no exceptions..

Hello,
could you please try to verify your data and remove all startup parameters?
If it crashes again for you, is it still possible to upload new crashdumps (including mdmp file)?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81514: Freeze and crash.

Hello,
thank you for the report. Unfortunately, the crashdumps do not contain any valuable data. Has the crash happened to you since then? If so, could you please attach them? Thank you very much.

May 10 2016, 10:33 AM · Arma 3
Iceman added a comment to T81483: Bipod deployed reloads.

Hello,
thank you for the report. The issue was already fixed in our internal data and will be distributed to Dev Branch.

May 10 2016, 10:32 AM · Arma 3
Iceman added a comment to T81466: CTD when spawning vehicle with gunner.

Hello,
I am unable to reproduce the crash.
Could you please disable all mods, verify your game data and try again?
If it crashes again, is it possible to upload an rpt file of the unmoded crash?
Thank you.

How to verify game data:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:31 AM · Arma 3
Iceman added a comment to T81453: UI: Alt+Tab should auto open Main Menu.

Thank you for the suggestion, it will be discussed within the dev team.

May 10 2016, 10:31 AM · Arma 3
Iceman added a comment to T81449: DLC is not registering from Steam preventing access to Marksman items. DEV BRANCH.

Hello,
this is a known issue for some users. It will be solved with the full release at latest. We're cooperating with Steam to solve it.

May 10 2016, 10:31 AM · Arma 3
Iceman added a comment to T81440: Constant Game Crashes After 1.4 Update.

Hello,
could you please disable Nologs parameter? It prevents writing most of the reports to rpt. After then, please upload new crashdumps, thank you.

May 10 2016, 10:30 AM · Arma 3
Iceman added a comment to T81436: Able to take vision mode from one scope to another (abusable bug).

Hello,
thank you for submitting the ticket and also for the exact repro, I have validated the problem and pass it on for fixing.

May 10 2016, 10:30 AM · Arma 3
Iceman added a comment to T81421: Multiplayer game crash at map loading.

Hello, thank you for the report, I have analysed the crashdumps and assigned them to programmers.

May 10 2016, 10:30 AM · Arma 3
Iceman added a comment to T81419: Crash always since 1.40.

Hello,

thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.

Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes

Sorry for the inconvenience, have a nice day.

May 10 2016, 10:30 AM · Arma 3
Iceman added a comment to T81378: Arma 3 Chernarus map keeps freezing.

Hello,
as Koala says, unless you can reproduce the crash on an official map, there is not much we can do about it.

May 10 2016, 10:29 AM · Arma 3
Iceman added a comment to T81329: Game crash upon joining a server.

Hello,
could you please verify your data via Steam? There are couple of data errors in your rpt.
C:\Users\<Name>\AppData\Local\Arma 3\

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81325: Game crashes constantly. Sometimes in the menu, sometimes in the server list, sometimes while trying to connect.

Could you please try to disconnect all unnecessary USB devices (printers, Joysticks, etc.)?

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81322: Will not load, runs in background.

Hello,
could you please upload your newest rpt file?
C:\Users\<Name>\AppData\Local\Arma 3\

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81319: Game closes with no error on loading screen.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81316: [SP] Campaign completely broken by 1.4 patch.

Hello,
could you please make sure that you Revert from the mission you want to play? The flow should continue as designed.

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81311: Total crash of a co50.

Hello,
thank you very much for submitting the report and also uploading both server and client dumps. I have analysed them and sent to programmers.

May 10 2016, 10:27 AM · Arma 3
Iceman added a comment to T81310: Again and again the Old Bugs remain without Attention!.

I understand the frustration and what you are trying to tell, however I advise to try to find another words. Cursing will not be tolerated.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81310: Again and again the Old Bugs remain without Attention!.

Thank you for the report, it has been acknowledged. I would like to ask everyone to keep the discussion civil and refrain from using aggressive tone and cursing. I would be very sorry If I had to start disabling user accounts. Thank you very much.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81309: Playing a gesture on a unit while that unit is reloading breaks reloading completely.

Unfortunately, there is no way how to prevent the first magazine from disappearing.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81302: No Entry of missing Sound won't let me join onto my multiplayer server.

Hello,
have you performed data verification on both server and clients? Are you using any community mods on the server?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81301: v1.40 new weapon sounds sound horrible to me.

Hello,
although the feature is work-in-progress, that does not mean that the sounds you're hearing are not finished or broken, they're just new. I am sorry that you do not like them but that is not a reason to deem them unfinished. Of course, if you find a bug, we'll be very grateful for a ticket. However, different sample or volume adjustment is not a bug.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81301: v1.40 new weapon sounds sound horrible to me.

That's a nice feedback, thank you.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81295: Mouse becomes unresponsive upon starting any kind of modmanager.

Hello,
could you please upload your Launcher rpt?
It's location should be similar to this one:
C:\Users\<Name>\AppData\Local\Arma 3 Launcher\

Thank you very much.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81294: All weapons are made out of dirt (DEV).

Thanks for the confirmation!

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81294: All weapons are made out of dirt (DEV).

Hello,
can you please confirm that the issue has been fixed on Dev Branch?

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81292: Game Crash.

Hello,
thank you for submitting the ticket, the problem is valid. We will try to fix it soon.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81290: Still Freezing / Crashing / Can't Play.

Thank you for the dumps, I have assigned the issue to programmers.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81290: Still Freezing / Crashing / Can't Play.

Hello,
sorry to see your problem is not resolved. Could you please upload also the mdmp files created during the crash? They are crucial for analysing the problem.
Thank you.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81288: Stance adjustments not working since 1.40.129.533 update.

Could anyone please check if the issue is fixed for him on Steam Dev version?
You can find how to change to Steam Dev here:
http://forums.bistudio.com/showthread.php?149411-How-to-change-Arma-3-branches-between-STABLE-amp-DEVELOPMENT-versions-STEAM-client

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81288: Stance adjustments not working since 1.40.129.533 update.

Hello,
can you please make sure that you have the controls mapped in your settings? They were unhardcoded from the engine recently and it is possible that it was detached in your controls settings.

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81284: Huron & Wildcat Crashes Editor.

Hello,
I am still unable to reproduce it even on community made map. Are you running any other mod than the map? Could you please try on a map submitted to Steam Workshop?

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81284: Huron & Wildcat Crashes Editor.

Hello,
is it possible that your data is corrupted? There were no crashreports during the release candidate testing. Could you please verify your game data?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81283: When i try to join a server it crashes my game without a crash warning..

Hello, are there no dumps created?
Apart from rpt file, we also need bidmp and mdmp files for analysis. Could you also verify your game data, please? It is possible that some of your game data is corrupted.
To find out how to verify your game data, please visit this page:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:26 AM · Arma 3
Iceman added a comment to T81282: No muzzle cracks/sonic cracks anymore in 1.40.

Hello,
the volume of sonic cracks was lowered on purpose. Do not worry though, it is an ongoing process of audio overhaul, the sonic cracks will be back in much advanced state. Follow http://dev.arma3.com/ for more info to come.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81274: Server crashing on 1.4 Update.

Hello,
does the issue still persist for you? We have checked the data sent to Valve servers and no such errors should be occurring. Please let me know, thank you very much.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81274: Server crashing on 1.4 Update.

Hello,
could you please try to verify your game data via Steam?

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81272: Multiplayer games crash within 1 - 10 minutes.

Hello,
thank you for submitting the ticket.
Are there no mdmp files created? Also, is it possible for you to disable all mods and custom allocators, verify your game data and try to join a vanilla server? If it crashes for you still, please upload new crashdumps with unmoded content. Thank you very much.

How to verify your game data via Steam:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81270: Game heavily stutters then sometimes crashes.

Hello,
this crash should be fixed in the next Stable patch. Thank you for the report.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81268: Large roads.shp file causes memory issues and CTD.

Hello,
I have downloaded your island but cannot make the client crash with any amount of AI. Is it possible to upload a repro mission here? mission.sqm will do. Thank you very much.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81267: Arma 3 Game Crash - has stopped working.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81265: 1.40.129525 RC Arma3.exe in-game crash.

The crash should be resolved, thanks again.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81265: 1.40.129525 RC Arma3.exe in-game crash.

Hello, thank you for the report, the crash was assigned to programmers.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81261: No Sound At All in ARMA 3.

Hello,

could you please upload your DX-Diag file?
You can find how to get your file here:
http://www.matrixgames.com/forums/tm.asp?m=1597548

Thank you.

May 10 2016, 10:25 AM · Arma 3
Iceman added a comment to T81248: FFV turrets ignore lodTurneIn/Out & changes to LOD used for 1st person rendering.

Could you please confirm that it works for you? Thanks a lot.

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81248: FFV turrets ignore lodTurneIn/Out & changes to LOD used for 1st person rendering.

Basically lodTurnedOut checks the "resolution" of the LOD as specified in shapes, if the resolution doesn't fit it won't be chosen. The resolution given by LODTurnedOut param should work just fine, as long as you have LOD defined in this resolution range.
Please try values between 1 and 900 for normal LODs and above for special LODs (like predefined GUNNER, PILOT etc)

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81248: FFV turrets ignore lodTurneIn/Out & changes to LOD used for 1st person rendering.

Hello,
thank you for your report. The issue was acknowledged and the fix will be delivered. However, there was a major issue in the core functionality of the feature which required a lot of refactoring and there was unfortunately no way how to deliver the fix to current Stable branch without a risk of doing more damage than good. Don't worry though, it's on the list.

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81245: Muffled sound.

Hello,
thank you for reporting the issue, we are aware of it and working on a fix.

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81234: Games crashes when I access certain menus.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81233: I do not have any sound in ARMA III.

Hello,
could you please upload your newest rpt file?
C:\Users\<Name>\AppData\Local\Arma 3\

Thank you very much.

May 10 2016, 10:24 AM · Arma 3
Iceman added a comment to T81221: Game crash.

Hello,
thank you for reporting the issue. Sadly, I cannot analyse the crashdumps, they seem to be corrupted. Unless it happened again to you since then, I will resolve this ticket.

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81219: Crash in 1.40RC.

Hello,
we applied a fix to Steam Dev rev. 129590, is it possible for you to try it?

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81217: unable to eject/get out, after loosing propeller..

Hello,
could you please verify that the issue is still valid and if so, post a short video showing it? It would be much appreciated, thank you.

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81217: unable to eject/get out, after loosing propeller..

Hello,
is it possible for you to record a short video of the behavior? We were unable to reproduce it.

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81196: Helicopters resist to sink when hit sea surface.

Yes please, it would help a lot.

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81196: Helicopters resist to sink when hit sea surface.

Hello,
this does not happen to me. Is your game modified by community mods?

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81192: Launcher will not open.

Hello,
could you please upload content of your Appdata folder for us? Thank you.
C:\Users\<Name>\AppData\Local\Arma 3\

May 10 2016, 10:23 AM · Arma 3
Iceman added a comment to T81185: Adapt: Signal Lost / CSAT & AAF Fighting Each Other?.

No problem, resolving the ticket

May 10 2016, 10:22 AM · Arma 3
Iceman added a comment to T81185: Adapt: Signal Lost / CSAT & AAF Fighting Each Other?.

Hello,
are you using any community addons?

May 10 2016, 10:22 AM · Arma 3
Iceman added a comment to T81184: RC 1.40.129430 crash on exit "PRIV_INSTRUCTION".

Hello, thank you for reporting the crash, I have analysed it and assigned to programmers.

May 10 2016, 10:22 AM · Arma 3
Iceman added a comment to T81183: When joining Altis Life server Game crashes always. 1/3 loading bar and crash.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

May 10 2016, 10:22 AM · Arma 3