Do you have any information as to how is this glitch produced after the hotfix?

In T180404#2593530, @ZeR011705 wrote:

It just happened again tonight. Please help. Imatkopa did it again to my team.

Hello ZeR011705.
This glitch has been resolved for the upcoming 1.24 hotfix that will be released to address this issue.
Regards,
Geez

Thank you ReedyRobin.
The issue with the codelock is a known desynchronisation issue and it is scheduled for a fix. As for the other issue. Did you stand at distance from the shelter? As it cannot be built when the character is close to it.
Also possibly the videos you saw were from modded servers with basebuilding limits disabled?
Regards,
Geez

Thank you,
We will investigate with BattlEye.

Thank you, we will investigate with BattlEye.
Regards,
Geez

Please click on "Show details and prepare report" and upload the generated archive to this ticket.
Regards,
Geez

Thank you, we will investigate with BattlEye.

I have the same behavior even without mods.
It is quite possible that it is due to the map 'Truppenuebungsplatz Nordheide'(ID: 6072BD974E676889)

Hello again, please upload the log file the next time instead of copy pasting the contents. (You can upload the file by drag and dropping the file into the text window).

Oh by the way, the performance issues seems to start at about this time every day. We're experiencing performance issues right now.

Hello everyone.
We have confirmed the issue and it has been scheduled for a fix. Also during our testing we have found a workaround not involving reconnect to a server/single player scenario.

Hello kawalec. In regards to the second issue. Can you produce it only on that specific server?

Hello G_Rider.
The issue has been fixed for one of the upcoming updates.

In T178978#2592778, @huttch wrote:

In T178978#2592755, @Geez wrote:

In T178978#2592723, @Geez wrote:

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Will the new machine have more capacity?

In regards to slots? No.
In regards to CPU? Yes

What's the ETA?

We can set it in motion as soon as we have a greenlight from you

Server has been moved. Please let us know if there are any improvements.

It seems like the issues persist. We had some problems again a few minutes ago. The attached image is from 10 minutes ago. You can see the red icon in the left side.

In T178978#2592723, @Geez wrote:

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Will the new machine have more capacity?

In regards to slots? No.
In regards to CPU? Yes

What's the ETA?

We can set it in motion as soon as we have a greenlight from you

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Thank you, we will investigate with BattlEye.
Regards,
Geez

Hello Error-429.
Can you please post a specific server IP of such server?

Hello again.
We have tested this on our end but we were unable to produce neither of the issues.
Regards,
Geez

Hello Legomatt01.
Can you please provide us with a screenshot or a video of the issue?

Hello v0_oni.
The issue is possibly caused by one of the mods you are running.
Do you still experience the issue if you run the game without any mods?

Hello AntzyClancy.
TrackIR is currently not supported.
Regards,
Geez

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

HEllo krszthnTV.
What led to this issue occurring?
Regards,
Geez

Hello Shotmumma.
DayZ Editor is a community created tool, in such case there is nothing we can do as any issues have to be fixed by the mod creator.
Regards,
Geez

Thank you, we will investigate with BattlEye.
Regards,
Geez

Hello laa_lew93.
DayZ Editor is a community created tool, in such case there is nothing we can do as any issues have to be fixed by the mod creator.
Regards,
Geez

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Hello everyone. A fix will be deployed for the 1.25 update.
Regards,
Geez

Hello bacon_8008.
It was decided, that the game uninstalation proess cannot be responsible for deleting the data. It could be risk of loosing other user data. Proper addons can be already managed from the game workshop.
Regards,
Geez

Also, please create a separate ticket per issue the next time you are reporting an issue. Thank you again.

In T178978#2591698, @Swe_Skoog wrote:

In T178978#2591667, @Geez wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Nitrado has offered to move the server to a more powerful machine. When could the move be done? (if at all?)

This can be done as soon as possible! The faster the better.
Appreciate that your talking to nitrado 🙏

Do they have any ETA on this ?

Hello FlyingLotus15.
The issue has been resolved for the 1.25 update.
Regards,
Geez

Hello DrawingGiant.
This is currently as intended. The hood is not supposed to be removable and therefore does not have a slot.
Regards,
Geez

Hello ZeR011705.
This has been fixed internally and the fix will be part of a hotfix that will be released to address this issue.
Regards,
Geez

Log files are not necessary in this case, however, more detailed information including the repro steps etc would be very helpful.
Thank you!

Hello Fat_Dad.
Can you please try the following?

Hello DrawingGiant.
Chainsaw is not an item that is supposed to spawn at the moment (old scrapped item) - community servers spawning the items do so at their own risk. Currently there are no plans to work on it further.
Regards,
Geez

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Hello operativo.
We are aware of the issue, however increasing the timer may not solve the issue as it is indeed tied to Steam authentication.
Regards,
Geez

Hello OldRavenNL.
We have tested this thoroughly but we were unable to reproduce the issue on our end.
Regards,
Geez

Hello kawalec.
Please provide detailed information in regards to these issues.

Thank you, we will investigate with BattlEye.

Hello Dobi and thank you for the report.
We will investigate with BattlEye. Unfortunately we do not reimburse any lost gear though.
Regards,
Geez