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Yesterday
Hello GBishop.
Can you please tells us the date and time (with timezone) when you have left the game in your safe place?
Hello Er_Pelao_1.
Can you please provide more detailed description of the issue and step by step set of reproduction steps so we can better understand the issue and try to produce it on our end?
Hello Mouse7601.
Are these complete shutdown freezes that force you to turn off the game or does the game unfreeze eventually? Or are they short term frezees? Does the freezing occur during specific situation? Have you tried to delete all the content related to Reforger/Uninstall the game and then try to do a clean install? Have you tried another driver version for your GPU drivers to see if it occurs on there? Are you using nvidia geforce xperience for drivers?
Regards,
Geez
Thank you yodaa.
we will investigate with BattlEye.
Thank you, we will investigate with BattlEye.
In T178978#2587912, @SoulsAggro wrote:@Geez right now at 2:14pm AEDT 28th Mar 2024 I can't even load the web interface to create a ticket.
841 days I've had log files stuck on my account, not just a server, my account, they only appear through API calls but I can only get 1 .ADM file and it's always 20mb-50mb because it's not making a new file, it's just adding on to it. The 4 log files that are over 3 years old are stuck attatched to the database for ni3860267_3 the api call that shows it is https://api.nitrado.net/services/:id/gameservers/
It's been nearly a year since I was told a feature that is advertised and I am not receiving yet every other server is, isn't a priority or important, by one of their developers
If their security is this bad that 238 days later they're still working on it, should you really be forcing us to use the most absolute worst service provider in the world?
No other server only gets only one .ADM file
I noticed you haven't responded to the thread about them falsely advertising to console servers
https://feedback.bistudio.com/T179862
It's been 16 days since that was opened but you respond to more trivial threads same day but can't acknowledge the outright false advertising done using Bohemia's name?
We are customers. We deserve better.
Tue, Mar 26
You should make sure the executable does not have "Diag" in its name.
Hello perchun.
This error is unrelated to running it on Linux. Most likely you are launching the game with incorrect executable.
Regards,
Geez
Hello high_swan5.
Have you tried to delete the DayZ folder in documents? If not, please try to do so, and disable Steam cloud sync before doing so.
If the game still crashes even after that, please click on "Show and prepare report" and upload the generated archive to thsi ticket.
Regards,
Geez
Hello jak_1992.
Do you have Steam cloud sync enabled by any chance? If so, please disable it and try to reinstall the game - also make sure to delete the DayZ documents folder.
Regards,
Geez
Mon, Mar 25
Hello etwas.
I did not mean 1.25. The fix is indeed coming with 1.26.
Regards,
Geez
Hello Otuama.
Unfortunately there is no crash dump generated so we do not have anything to analyse. However as I have said before, if this occurs on a modded server using non vanilla content, then it is possible this is related to the said modded content.
Regards,
Geez
the game settings are not saved and you have to make it again and again every time
Resolved for the 1.26 update.
Regards,
Geez
Since you mention the game works without any issues if you do not load any mods and you can load into official server, then it is very likely a mod issue.
In T180104#2586186, @hellachaff wrote:Dunno why theres windows 7 as an OS. Obviously this is meant as an playstation report
Hello Outama.
Please provide the crash dump files from the occurrence (click on show and prepare report and upload the generated archive here). However if this is an issue related to modded content, then the mod creators have to fix the issue on their end.
Hello Valhalla_nor.
Please try the following:
Hello Axelite.
We have tested this on our end but we cannot find any issues.
Regards,
Geez
Sun, Mar 24
Hello rogerx.
TrackIR is currently not officially supported. Therefore there are no plans to work on input changes of TrackIR.
Regards,
Geez
Fri, Mar 22
In T178978#2585924, @SoulsAggro wrote:@Geez any response to my numerous tickets & ticket IDs yet or did you only ask for them to make us feel like you're actually going to pay attention to the neglectful and contemptious way Nitrado treats it customers under your company's name?
Hello everyone.
If you currently have an active ticket, which is not being responded to within reasonable time, Please send the Nitrado support ticket ID right here and we will try to check with Nitrado as to why is that ticket not being responded to within reasonable time. Right now, this is just for the active tickets, not the tickets that have been dealth with/responded to.
Thank you.
The crash dump points towards nvppex.dll file, indicating a problem with your GPU drivers. Please do a clean installation and check your OS for any corrupted installations/files. Also make sure your system is up to date.
Disabling HWAA in the game might resolve the issue but the root cause is somewhere on your system.
Regards,
Geez
Hello OldRavenNL.
Can you please send us a video of the problem?
Hello rogerx.
Does this still occur on the latest version? as we cannot seem to reproduce it. If so, please send us a video of the issue.
Hello Bellator.
Can you please check the following?
https://www.battleye.com/support/faq/
Hello Webby999.
Are you running any mods? Have you tried to run the vanilla game through the official launcher first?
Thank you, we will investigate with BattlEye.
Thu, Mar 21
I can, though it seems that there are no plans to change this at the moment.
Hello Lopeek88.
What sort of platform are you using? As you have created this ticket in Reforger initially.
Hello Heliogliph.
This can occur due to several reasons:
- Your pc is too slow to handle the processing in time
- your internet is too slow to send the data in time
- The server is too slow to process the received data in time