Hello,
Chernarus was not officialy released for Arma 3 and therefore there is nothing we can do about the problem. Mods are third party content, we are maintaining official content only. Unless the game crashes for you with no modifications, there is nothing which can be done.
Sorry for inconveniences, have a nice day.
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May 10 2016
Hello,
does it also crash when you have no mods enabled? If so, could you please attach new crashdumps? We need all three files (rpt + bidmp + mdmp with the same name). If the crash is easily reproducible, please attach as many crashdumps as possible, it helps us with the investigation in a big way.
Hello,
does the crash create bidmp + mdmp files in the same folder as the rpt? If so, could you please attach these? Thank you very much.
Hello,
thank you for the report. Could you please upload a short video showing the problem? I cannot reproduce it. Thank you very much.
Glad to see it solved! Can anyone else please confirm? We have some reports that it may have not been resolved for all users so I'd like to double check also here.
Hello,
this issue was fixed for 1.48 update, could you please confirm that it's gone for you?
Hello,
thank you for reporting the problem. The crashdumps you provided unfortunately do not contain any valuable info, is it possible to try to upload more of them?
Thank you very much.
Hello,
this crash should already be fixed for the 1.38 update (which should be distributed later this week).
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package is smaller than 5000k, please attach it here. If it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package is smaller than 5000k, please attach it here. If it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
When you use the default allocator (provided by game), how does the game behave? Does it start for both:
UseLargePages = 1
UseLargePages = 0
Thank you for your help with this!
Could you please check if the arma 3 process is created (even for an eyeblink) in the task manager? Also, could you please try to switch Steam to offline mode if that helps? The rpt does not show much info, unfortunately.
Is it possible for you to upload an rpt from the successful launch? Thank you a lot.
Do at least rpt files create for you when the launch attempt is not successful?
Hello,
sorry to read about your trouble.
Have you tried verifying your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
If so (and the game still does not work for you), could you please try launching it with a start up parameter -nobenchmark?
Let me know, please.
Hello,
this behavior is probably caused by the way mission is scripted. Does the helicopter explode also when you insert it in the editor?
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package is smaller than 5000k, please attach it here. If it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Could you please verify your game files via Steam? There still seems to be some problem with data.
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Hello,
does it also crash when you disable all mods? If so, could you please upload new crash dumps without the mods?
Thank you very much.
Yes, but the crashes you sent are from the perf/prof build rev. 128684. The stable branch is currently on rev. 128579.
Thank you for the report, I have analysed the crashes and assigned them to the programming department. If you still experience these crashes, please switch to the standard Stable version.
The problem is that we still cannot reproduce it, it does not happen to anyone else.
It looks like it is caused by some third party software. Please disable all unnecessary software run alongside with Arma.
In your latest rpt there is PlayWithSix with couple of modes loaded, could you please try to create new ingame profile and disable all mods?
When you disable all mods and start only official data, does it happen to you?
Does it happen to you even if you insert a soldier to editor (with nothing else) and hit Preview?
Hello, could you please upload your newest rpt file?
C:\Users\<Name>\AppData\Local\Arma 3\
Thank you very much.
There already has been a discussion on this topic at #0022225. Your request was acknowledged and will be discussed within the development team.
Hello,
is it possible to provide more information about this problem? We haven't been able to reproduce it. If you manage to provide an example or even a mission, it would help us a lot. Thanks!
Hello,
the problem has been reproduced for Assault boats, can you please specify if it happens for you with other (vanilla boats)?
Hello,
could you please be more specific which materials do not get penetrated? If you manage to create a simple mission (soldier aiming at the material), it would be a big help. Thank you very much.
Hello,
this problem is most probably mission specific. It could be caused by scripting, desync or other issues. Unless it is reproducible in a simple editor mission, there is nothing we can do about it. Could you please try to provide more info? Thank you very much.
Hello,
you mean when you close the game?
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package is smaller than 5000k, please attach it here. If it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Please disable all mods you have installed
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
B00tsy,
please create a new ticket for your problem, it does not look like it's connected to this one. Thank you.
Hello,
it seems that either some of your drivers or DirectX might be corrupted, could you please reinstall these?
Hello, it is possible that your game files are corrupted.
could you please verify your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
This has been fixed in dev branch.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Fixed in 1.38.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Fixed in tomorrow's dev branch.
Hello,
thank you for the report, the issue has been confirmed and I have assigned it internally.
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
Hello,
thank you for reporting the issue and also updating its state. The problem is that although there are multiple reports of the problem, we still have not been able to reproduce it. However, there were some changes made for the next update to prevent this behavior, let's hope it works.
Hello, this crash should be resolved with updated PhysX library which is scheduled for the next update 1.38. Sorry for inconveniences until then, have a nice day.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
thank you for submitting the ticket. I cannot reproduce the problem in a simple editor-created scenario. Could you please try to attach a repro mission? Are you sure that it is not caused by any complex scripting you're using?
Hello,
are you using any mods?
The rpt unfortunately does not tell where exactly it crashed. It is almost impossible for us to trace it with moded data and purely impossible to debug. That is why we try to guarantee unmoded state of the game/
Hello,
thank you for reporting the issue. Does the game crash for you also with no mods loaded? If so, could you please upload new crashdump files? If the crashes are caused by community mods, there is nothing we can do about it as the mods are third-party data.
Sorry for inconveniences, have a nice day.
Your last note is a feature request. I believe that all arguments have been said (and repeated multiple times), current implementation is desired. Thank you, closing the ticket.
The negative aspects of the suppressor are:
- Extended barrel (more visible from distance,)
- Greater inertia of the weapon
- Faster and more intensive thermal imaging reflection
- Decreased durability of the weapon (not simulated in game)
Thank you for your points, they have been acknowledge. However, it is a design decision and the behavior of the suppressors is intended as it is.
Thank you for your feedback.
Hello,
thank you for reporting the issue. The suppressors are not really reducing the bullet speed. They effectively serve as a barrel extension and therefore can even increase the bullet travel speed. Suppressor serves to reduce the muzzle flash. There are silencers that reduce the speed of the bullet, but these are not present in Arma (there was a research within the development team about the implementation).
Please, see feedback tracker ticket #0006302 and also comment section in particular.
http://feedback.arma3.com/view.php?id=6302#c57721
Hello,
thank you for reporting the issue, it has been assigned internally.
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
Could you please verify your data and create new ingame profile?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Hello,
thank you for the report. Sadly, I am unable to reproduce the problem on unmoded data. Is it possible to upload a simple repromission with steps to reproduce the problem? It would help us a lot. Thank you very much.
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Thank you for the files, I have analysed the crashdumps and sent them to programmers.
Thank you for the files, I have assigned the issue internally.
Is it possible to upload crashdump files? (rpt + bidmp + mdmp with the same name)? Thank you very much.
Hello,
could you please verify your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Please let me know if the crashes stop.
Thank you very much.
Is it possible to upload also arma3_2015-01-05_02-27-05.rpt, please?
Hello,
do other crash files create as well? (bidmp + mdmp in the same folder as rpt)
If so, could you please attach them?
Thank you very much.
Hello
is it possible to deactivate all mods and verify game cache via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Please after then run the game without any mods and let me know if that helps, thank you very much.
It looks like the game crashed in PhysX simulation. There was a fix with updated PhysX libraries, it is currently on Steam Dev branch, will be part of 1.38 update.
Hello,
thank you for reporting the ticket. Could you please disable all community mods and start up parameters and see if it still crashes? If so, could you please upload new crashdumps?
Thank you very much.
Hello,
I was trying but could not reproduce the problem. Is it possible to upload a simple mission?
Thank you very much.
Hello,
thank you for creating the ticket. Unfortunately, the rpt and the other files do not match (the names have to be the same) and the crash analysis cannot be performed. Could you please attach also arma3_2015-01-04_19-47-20.rpt?
Thank you a lot.
Hello,
does it help to change a value in your profile?
Try adding this entry to your user profile (.Arma3Profile): bootCampWarning = 1;
Could you please upload your DX-Diag file? It would help us a lot.
You can find how to get your file here:
http://www.matrixgames.com/forums/tm.asp?m=1597548
Thank you.
Have you tried running the game as administrator? It is possible that it does not have the rights to write into your documents folder.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
The logs are not overwritten (each of them has its own timestamp). Have your tried running Steam as an administrator? There is also known problem with Steamworks right now (bottlenecking internet connection), does you connection drop off when you switch servers?
Hello,
thank you for reporting the issue. Are also mdmp files created along with rpt and bidmp? So far it looks like the game runs out of memory for you for some reason.
Hello,
thank you for reporting the issue. Sadly, I cannot reproduce it. Even on dev version, the disembarking process is successful every try.
Are you using any mods?
Could you please try it and then upload your newest rpt file?
C:\Users\<Name>\AppData\Local\Arma 3\
Hello,
is it possible to remove all start up parameters and try to crash the game again? If you succeed, could you please upload complete crashdumps? (rpt + bidmp + mdmp with the same name)
Thank you very much!
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
Hello,
does it crash for you more often?
The crashdumps you provided show no valuable info, is it possible to try to upload more of them?
Hello,
thank you for reporting the issue, I have confirmed it and assigned to the environment guys.
Hello,
thank you for your report and files. It seems that your problem is that DirectX crashes. This may be from various reasons, such as outdated DirectX, outdated drivers, overclocked CPU or GPU [by manufacturer or user] and many more.
Sadly, there is nothing that can be done from our side. I linked this problem to bug number #0000579, where you can read useful tips in comments. Also, please check out the forums page for another useful tips:
http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes
Sorry for the inconvenience, have a nice day.
Hello,
this has been recently adjusted and will be part of the next patch.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
does the game create also bidmp + mdmp files when crashing? If so, could you please upload them?
Hello,
thank you for the report, it is being investigated with critical priority.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Is it possible to unplug all unnecessary usb devices (printer, gamepad) and give it another try?
The only thing I can recommend is to disable the mods and try again. The campaign itself is very challenging and Tipping Point surely won't be the only mission you'll have to repeat.
Hello,
this should not happen. Are you (or were you in the past) using any community mods?
Sorry about the little delay (company Christmas holidays), I have analysed your crashdumps and sent them to programmers.
It looks like you have some old drivers for TrackIR installed and these are causing troubles. Is it possible to either update them or uninstall them? After that, it should not crash anymore.
Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.
How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.
Thank you.
Hello,
this looks like incorrectly rendered shadow of a cloud, should be gone after restarting the game, is that correct?
Hello,
thank you for the report. Sadly, I was not able to reproduce the problem. Could you please share more details?
1] Was it a mission on direct or dedicated server?
2] Which vehicle were you using?
3] Is it possible to attach a simple repromission here?
Thank you very much.