Hello,
thank you for reporting this. It will be fixed in the next dev-branch update.
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May 10 2016
Hello,
issue has been fixed and a dev-branch update is now being pushed through Steam. Sorry for the inconvenience.
Hello, I'm aware of that and I'm still tracking the issue, it's a bug in Launcher that is causing the data corruption.
Hello,
you have a problem with the Esseker mod, haven't you?
Could you please go 'C:\Users\Robert\AppData\Local\Arma 3 Launcher' and delete files "Steam.json" and "UGC.json"? Seems that the data in those files is corrupted and that causes the issues. Please accept my apologies for this error.
After you go through those two message boxes, Launcher should appear.
If it does, go to Launcher options and check disable Launcher's hardware acceleration (or you can do the same by choosing Yes on that particular question when you start Launcher in safe mode)
Hello,
in case of an error Launcher may create a text file with error report on the desktop. Do you have any such file on your desktop?
Also you may try to start Launcher in safe mode: press and hold Ctrl+Shift while you start Launcher until a message box appears.
Interesting, could you try to repeat change the Hidden attribute for that drive? Repeat the process, but in Step 5 instead of "detail volume" type:
attributes volume clear hidden
After that do check that the hidden attribute changed to No by typing:
detail volume
After that try to run the game with BattlEye enable (a restart of the computer might be necessary before that).
Glad to be of help. Enjoy the game.
Hello,
we've talked with BattlEye author. But the word is that there is not much they can do, since BattlEye can't access the file in the way it needs to verify that the file has not been tempered with. They suspect it's related to you file system drive.
I was doing some additional research on my own, could you please check drive settings for me?
- Open Command Prompt. Type: diskpart
- At the DISKPART prompt, type: list volume
- Make note of the number of the simple volume whose drive letter is D:.
- At the DISKPART prompt, type this and replace n with the number of volume: select volume n
- At the DISKPART prompt, type one of the following: detail volume
- There will be list of attributes with yes/no values. Which of the are set to yes?
Hello,
as the dialog says, the signature is OK. Let's see what BattlEye Support tell us about this.
Hello,
the file itself (Steamclient.dll) is fine and I think that the issue is related to reason why the path in the message starts with a device name instead of a drive letter. I've tried to replicate the same condition as you have but I wasn't successful, my Steam client crashed instead. I have to forward this to BattlEye to find out more and let you know once we hear from them.
The other option that comes to my mind is that your computer doesn't recognize the digital signature of the file. Could you please check the properties of the file, there's a tab Digital Signatures and it should tell you whether the signature is OK or not.
Hello,
could you please run the blocked file through https://www.virustotal.com/ and send us the link to the result? Also another question is: does the drive where you have the game installed has assigned a drive letter (e.g. C:)?
Hello,
thank you, the OneDrive link worked.
Could you please try to go the folder 'C:\Users\Helen\AppData\Local\Arma 3 Launcher' and move files 'Steam.json' and 'UGC.json' from there? Data in those files are corrupted and that's the most like the cause of you problems. After you start Launcher those files should be recreated when Launcher receives update data from Steam.
Hello,
the fix for this issue should be part of the dev-branch / RC-branch update on Monday.
Hello,
could you please send us Launcher logs? You can export them from Launcher if you open a menu in the top right corner and click on 'Export Launcher logs to desktop'
Hello,
if you could upload the file onto OneDrive, Dropbox, Google Drive or any other file-sharing service that would be great.
Hello,
the issue is caused by the name of you Steam library folder. It contains a space at the folder name ("Steam "). The Microsoft technology we use can't process a folder with such name and that is the cause of this error. Unfortunately we can't fix it or workaround it (normally Windows won't allow you to create a folder with such a name).
So the solution for you is to rename the Steam library folder so it doesn't contain a space at the end (or start).
Hello,
we're sorry for the inconvenience. This issue is caused by the Windows update KB3078601 and there is nothing we can do to prevent the issue at this time. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.
Hello,
the issue was related to Steam client running in offline mode; the fix has been pushed to the dev-branch this morning.
Hello,
thank you for reporting this and for the logs. It seems there's a crash while Launcher is initializing connection to the Steam. We'll investigate and fix it if possible.
Hi,
could you please upload Launcher logs? You can get them from Launcher by opening the menu in the top right corner and clicking on "Export Launcher logs to desktop".
I'm sorry, the archive is Jun2010_d3dx10_43_x86.cab and it contains d3dx10_43.dll.
Please accept my apology, it's close to midnight and I'm just an old programmer O:)
Glad to hear that it works, enjoy the game. Sorry it was that complicated.
Probably the best thing to do at this moment is to restore the file manually as DirectX setup being funny as always :(...
- In folder where you extracted the DirectX setup that your run earlier should be file "Mar2008_d3dx10_37_x86.cab" (note that's x86 not x64!)
- Open it and copy the file "d3dx10_43.dll" from it to "C:\Windows\SysWOW64".
(Please note that the Dependency Walker reports a different directory than SysWOW64, but that's kind of illusion done by OS.)
You have downloaded a file from https://www.microsoft.com/en-us/download/details.aspx?id=8109 and extracted it to some folder. It contains the files of DirectX setup.
Hello,
those files are not really a problem as they are somewhat special. The problem is that the DirectX setup didn't reinstalled the file "d3dx10_43.dll"
Hi Alex,
could you run x86 Dependency Walker again to find out what library is causing problem this time?
Try to install OpenAL, for example from here http://support.focus-home.fr/oalinst.exe
Hello,
according to the file you've uploaded, the library that is corrupted is "C:\Windows\SysWOW64\d3dx10_43.dll". This is a DirectX library, so I'd suggest to delete that file manually and then re-install the DirectX runtime from https://www.microsoft.com/en-us/download/details.aspx?id=8109 . (Please note that it's important to delete the file before the re-installation, because otherwise the file may not be replaced :/)
I'm sorry, I've sent you the wrong link; the one I wanted to sent you seems to be dead at moment. But that doesn't matter as you can use the file you have downloaded.
Just extract the files to a new folder, for example on your desktop. In that folder there will be a DirectX installer (DXSETUP.exe), so run that.
Hello,
the issue will be most likely caused by corrupted .exe or .dll file, but it might be a system file that is corrupted.
Could you please download Microsoft Dependency Walker - x86 version and open the Arma 3 executable with it, then save the report from it (File/Save), zip the .dwi file and upload it here? It will show all the libraries game is using and also reveal the corrupted one.
Hi,
I've managed to install Windows 10 Enterprise edition and update it to the build 10576 and the issue is present only on the insider preview build.
We will investigate if there enough time, but I suspect that it's onto Microsoft to fix this issue.
Hello evpajoker,
was the same issue present on your computer before you updated Windows 10 to the build 10576?
So the issue made it into build 10586. We've investigated it and found out the default font fallback mechanism for WPF applications is not working. So we've decided to override the fallback fonts ourselves to prevent possible problems with not-latin charsets after next Windows 10 update.
Thank you for bringing the issue to our attention.
Hello,
this behavior is intended, the parameter re-enabled every time Launcher is started with some additional command line parameter.
Hello,
we're sorry for the inconvenience. This issue is caused by the Windows update KB3078601 and there is nothing we can do to prevent the issue at this time. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.
Hello,
as the error log states, the issue is with the assembly SharedResources, that should reside in the file "C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\sharedresources.dll" . Usually the issue is caused by the file either being corrupted or missing, so the best course of action is to verify integrity of the game cache through Steam client which then re-downloads the file.
Closing; solved in the duplicate ticket.
Hello,
it seems that one of the required game files is missing or is corrupted. Please verify the integrity of the game cache to restore and repair the game files:
- Open Steam client.
- From the Library, right-click on the game and select "Properties" from the menu.
- Select the Local files tab, then click the "Verify integrity of game cache..." button.
- Steam will verify the game's files and restore them if necessary.
Hello,
seems that the problem you have is caused by missing or corrupted library System.Core that is part of Microsoft .NET Framework that comes pre-installed on Windows 10.
Could you please try to run an utility from this site to verify the .NET Framework 4.6 installation:
http://blogs.msdn.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-08-99-90-04/netfx_5F00_setupverifier_5F00_new.zip
Also as on Windows 10 is .NET Framework 4.6 part of the system, you can try to run a Windows System File Check tool to repair corrupted system files, which might fix the problem as well (https://support.microsoft.com/en-us/kb/929833).
Hello,
on the following page are listed possible solutions: https://community.bistudio.com/wiki/Arma_3_Unusual_process_exit#0xC000009A_-_STATUS_INSUFFICIENT_RESOURCES
Could you please give them a try and let us know if that helped or not?
Hello,
according to the report you've uploaded the issue is the corrupted installation of .NET Framework. Could you please try to run an utility from this site to verify the .NET Framework 4.6 installation:
http://blogs.msdn.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-08-99-90-04/netfx_5F00_setupverifier_5F00_new.zip
Also as on Windows 10 is .NET Framework 4.6 part of the system, you can try to run a Windows System File Check tool to repair corrupted system files, which might fix the problem as well.
Hello,
the big orange PLAY button should be in the left bottom corner of the window. Could you please upload a screenshot of your desktop with Launcher running?
Hello,
this issue is caused by the update KB3078601 for Windows and there is nothing we can do to prevent the issue at this time. You can either uninstall the update (http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7) or wait for Microsoft to release a fixed version of the update.
Hello,
we're sorry for the inconvenience. As far as we know this issue is caused by the update KB3078601 for Windows and there is nothing we can do to prevent the issue at this time.
You can either uninstall the update (http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7) or wait for Microsoft to release a fixed version of the update.
Hello,
the error you have received (0xC0000135 - STATUS_DLL_NOT_FOUND) means that the operating system can't find a file it requires to run the game. Possible solutions are listed here: https://community.bistudio.com/wiki/Arma_3_Unusual_process_exit#0xC0000135_-_STATUS_DLL_NOT_FOUND
Hello,
thank you very much for reporting this, we'll hunt it down and fix it.
Hello oblackwood,
according to the file you've attached, your issue is caused by incorrect version of the file 'C:\Windows\SysWOW64\xapofx1_5.dll'. Remove the file from the folder and the run the DirectX installer from 'C:\program files (x86)\Steam\steamapps\common\Arma 3\_CommonRedist\DirectX\Jun2010\dxsetup.exe'.
Please add either an explicite note to a thread or create a separate issue. Just uploading the file will usually goes unnoticed.
Hello,
based on the Dependency Walker file you have provided, I'd say that your problem lies with two files: D3DCOMPILER_43.DLL and XINPUT1_3.DLL. The are 32 bit and 64 bit version of those files and the game is loading the wrong one.
I'd suggest you to go to the folder 'C:\Windows\SysWOW64', delete those two files and re-install the DirectX from http://www.microsoft.com/en-us/download/details.aspx?id=8109
Hello,
could you please run the verification of game cache from the Steam client to make sure that the files are not corrupted and check that the file (Arma 3 folder)\Launcher\SharedResources.dll exists in Launcher folder and also that the file with same name is not in any other folder (e.g. it's not directly in the main game folder)?
Hello,
thank you for reporting this issue. The issue is already fixed in the dev-branch (since version 1.3.132881).
Hello,
we're sorry for the inconvenience. This issue is caused by the Windows update KB3078601 and there is nothing we can do to prevent the issue at this time. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.
Hello,
the '\SteamApps\workshop\...' folder is the Steam cache folder and its content is created and maintained by Steam client itself and we can't manage it or move it. Steam client is rather sensitive about this folder and I advise against any manipulation with that folder as it may result in "Unforeseen Consequences". We're looking for the safe options how to workaround this issue and reduce the amount of data and we'll let you know if we find a reliable solution.
Hello,
this should be fixed in the today's dev-branch update.
Hello,
thank you for reporting this issue. We are aware that on some PCs with Windows 7 the dialog gets cancelled before it's displayed; so far it looks like a bug in Windows 7.
As a workaround you can drag and drop the mod folders from Windows Explorer to MODS page in Launcher. For the next version we've added a compatibility option that will allow you to switch to an older folder selection dialog (it should be available in the dev-branch sometime next week).
Try to run the command without the /e parameter:
explorer.exe /select,C:\Windows
Also what's the visual style you are using and and most importantly what's theme manager/patch are you using to enable it? Given the way how Windows visual styles it may be related to you problem.
Hello,
it might be a good idea to check event logs to see if there is an error or warning recorded.
Hello,
I'm sorry but we're unable to replicate that issue and I'd say that it is specific to you Windows installation as the Windows Explorer window opens and that means that Launcher has done its job.
Launcher opens the folder by running a Windows Explorer with parameters to select a folder. Try to execute this command from the Run dialog or from Command Propmt to see what happens if you run it manually.
explorer.exe /e,/select,C:\Windows
It should open the explorer and pre-select the Windows folder. (The parameters for the explorer.exe are described in this support article https://support.microsoft.com/en-us/kb/152457)
Hello,
the issue is with your installation folder. The "Arma " folder on your F: drive has a trailing space in its name which causes some system function to fail and causes the crash (I suppose that it was a typo when you were creating a new Steam library; normally Windows won't let you create a folder with this name at all).
The solution is to re-install the game a place it in a folder that doesn't have a trailing space.
Hello,
as far as we know this issue is caused by the Windows security update KB3078601. You can try to wait for Microsoft to release an updated version or uninstall it (http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7)
Hello,
it looks like the missing or corrupted file from .NET installation is at fault.
A) (Re)install .NET Framework 4.6: https://www.microsoft.com/en-us/download/details.aspx?id=48130
B) Run the Windows System File Check tool to repair corrupted system files.
Hello again,
I've added the option for Game Updater to override the displayed branch for each copy of the game.
Hello,
the branch ribbon type is based on current branch for Arma 3 on Steam, it doesn't take Game Updater magic into account.
Hello,
the new version of Launcher was deployed to the dev branch that should improve the synchronization time. But the synchronization is necessary because Steam doesn't provide any update time-stamp for downloaded data.
Hello,
by any change do you use "Razor Synapse" software? We know that some versions of Razor Synapse cause this issue.
Hello,
thank you for reporting the issue. Could you please upload the Launcher logs? They might contain more information about the cause of the error. The guide to obtain the logs is here: http://arma.jiripolasek.com/howtos.html
Hello,
the message is caused by the following error:
System.BadImageFormatException: Could not load file or assembly 'SteamLayerWrap.dll' or one of its dependencies. is not a valid Win32 application. (Exception from HRESULT: 0x800700C1)
This error is usually result of corrupted libraries and one of the following steps should fix the issue:
- Uninstall the Visual C++ 2013 Redistributable package (x86 version), restart your computer and install the package again (do not use the Repair function; you can install it again from here: https://www.microsoft.com/en-us/download/details.aspx?id=40784).
- Run the Windows System File Check tool to repair corrupted system files (https://support.microsoft.com/en-us/kb/929833).
- To identify the precise DLL that is causing an issue, download a 32-bit version of the Microsoft Dependency Walker and open arma3.exe with it. The libraries with a red icon are the corrupted ones. (http://www.dependencywalker.com/)
- Re-install the .NET Framework 4.5 or 4.6 (https://www.microsoft.com/en-us/download/details.aspx?id=48130).
Hello,
thank you for reporting this issue. This issue is already fixed in the development branch and the fix will included in the update 1.52.
Hello,
the error code 0xC0000007B usually means that the game or the system files are corrupted or missing.
Please take a look at the possible solutions for the error: https://community.bistudio.com/wiki/Arma_3_Unusual_process_exit#0xC000007B_-_STATUS_INVALID_IMAGE_FORMAT
Hello,
thank you for reporting this. The issue is fixed in the internal version and it will be released to the dev-branch after the 1.52 update.
Hello,
it looks like the missing or corrupted file from .NET installation is at fault.
A) (Re)install .NET Framework 4.6: https://www.microsoft.com/en-us/download/details.aspx?id=48130 [^]
B) Run the Windows System File Check tool to repair corrupted system files.
Hello,
this issue is caused by the Windows update KB3078601. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.
At this time there is nothing we can do to prevent the issue, sorry for the inconvenience.
- Wizard
Thank you. So far I'm unable to replicate the issue and the file you send us looks normal. I'll do some research about the error to see whether it is possible to work around it or at least handle it.
Hello,
could you please try to remove settings that are stored "C:\Users\Ryan\AppData\Local\Bohemia_Interactive". It would help us if you could send us those file before you delete them for analysis. This seems to be caused by a low level bug in .NET Framework triggered by a specific data (your settings in this case), but due to it's nature it will be almost impossible to replicate.
Also since you have Windows 10 and it already integrates a newest version of .NET Framework, you may want to run the System File Checker tool to be sure that the issues is not caused by a corrupted .NET Framework (http://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/).
Hello,
according to the Dependency Walker your problems are caused this file:
1.) XINPUT1_3.DLL
- Go to a C:\Windows\SysWOW64\ and delete this file.
- Re-install DirectX from http://www.microsoft.com/en-us/download/details.aspx?id=8109
Edit: removed mention about the other file, it should not be causing any issues.
Compress the file to the ZIP archive and then upload the ZIP file, what should get you around that upload protection.
http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files#1TC=windows-7
Hello,
thank you for reporting the issue. There's an error in the dialog when a game crash is detected and under certain circumstances it causes Launcher to crash too. This issue was already fixed, but it won't solve your original problem with the game itself.
You can workaround this error by creating a folder 'Arma 3' in 'C:\Users\Legare Walpole\AppData\Local\'. That should fix Launcher so it will be able to tell you what is wrong with the game.
Could you please open the menu in the top right corner of Launcher and click 'Prepare Arma troubleshooting error', save it and send it to us?
Sorry, I've missed the picture in attachment O:/ It seems that some files on your computer are corrupted or have a wrong version: https://community.bistudio.com/wiki/Arma_3_Unusual_process_exit#0xC000007B_-_STATUS_INVALID_IMAGE_FORMAT
Could you please save the data from Dependency Walker to a .dwi file (File/Save) and upload it?
Hello,
thank you for reporting the issue. This issue is probably caused by a missing system file ('UIAutomationCore.dll'). You should be able to restore the file by running the System File Checker tool: https://support.microsoft.com/en-us/kb/929833
Hello,
could you please send me Launcher logs? You can export them from Launcher menu in the top-right corner of its window.
Hello,
can you please check the Arma 3 files manually?
a) That the file 'D:\Steam Games\steamapps\common\Arma 3\Launcher\SharedResources.dll' exists.
b) That the file from a) is not blocked by Windows (there is no Unblock button in the Properties of the file).
b) That the version of the file from a) is 1.2.131.944 (you can find the version in the file properties on Details tab).
d) That the file 'D:\Steam Games\steamapps\common\Arma 3\arma3launcher.exe.config' exists.
e) That the file 'D:\Steam Games\steamapps\common\Arma 3\SharedResources.dll' DOES NOT exist.
Hello,
the most likely cause of this issue is that one or more file was not updated properly. Please run the verification of the game cache from Steam client a try to run it again.
Hello,
thank you for reporting this issue. It seems that there is an error in Launcher when handling a crash in the game that causes Launcher to crash too.
I'll fix the issue with Launcher and I'm passing your issue to our customer support so they can help you with the crash in the game.
If it is possible, could you upload a troubleshooting package with the game reports and other diagnostic information. You can create it from Launcher, from the menu in the top right corner select "Prepare Arma troubleshooting report...".
Hello,
thank you for reporting the issue. We know that this happens to some users, but we don't know why nor we can replicate it on any of our machines. From Launcher point of view it looks like that the dialog was cancelled by the user so it is hard to write a workaround for this.
Temporary workaround is to set the compatibility option 'Disable visual themes' on arma3launcher.exe. This will force Launcher to use an old dialog because there is some other issue with the system dialogs when that option is enabled. But the point is that the old dialog will work.
Sorry for the inconvenience.
Hello,
this issue is caused by the recent Windows security update KB3078601. You can wait for Microsoft to release an updated version or uninstall it (http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7)
Hello madpat3,
we've noticed that you have some files in Arma 3 installation folder that doesn't belong here. The "...\Arma 3\Heli\Dta" folder is not part of the game, the Heli folder should contain only the "Addons" folder.
Could you please remove the Dta folder from the Heli folder and run the game through Launcher?
The Dta folder exist only in the root of Arma 3 folder. You might have copied these the Dta folder to Heli folder by accident and now it contain old game data and breaks the game for some reason.
Hello,
does the error occurs if you run the Arma3Launcher.exe directly from the installation folder (not through Steam nor a shortcut).
Hello,
From the logs I can see that the Steam reports all items as not installed.
Could you please verify the integrity of the game cache (or update the game to 1.50 and then verify the integrity)? That should also verify the content of installed workshop items.
Could you please send us logs from the Steam client? They are in the 'logs' folder in Steam installation folder (default: C:\Program Files (x86)\Steam\logs).
Also did you manipulated with Breaking Point data manually in some way?
Hello,
this issue is caused by the recent Windows security update KB3078601. You can try to wait for Microsoft to release an updated version or uninstall it (http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7)
You can uninstall the update (http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7) or wait for Microsoft to fix it.
Hello,
thank you for reporting this issue. We're aware of it and we suspect one of Windows security updates from August 11, 2015 as a cause (most likely KB3078601), but we can't confirm or disprove it at this time.
Hello,
the issue was caused by the fact that the mod was retracted from public Workshop by the author and Steam kept you subscribed to it but it wasn't able to provide the data at the same time.
Hello,
could you please unsubscribe the item: Sukhoi T-50 PAK FA | Т-50 ПАК ФА (http://steamcommunity.com/sharedfiles/filedetails/?id=332435304). It seems it's causing some issue in Steam back-end. If you're unable to unsubscribe it from Launcher and item's Workshop page is unreachable, try find it in the list of you subscribed items: http://steamcommunity.com/my/myworkshopfiles?appid=107410&browsefilter=mysubscriptions
Hello,
thank you for reporting this to us. Could you please upload Launcher logs here? You can get them if you go to the menu in the top right corner of the Launcher window (it has the icon with 3 bars) and choose "Export Launcher logs to desktop...".
Thank you.
lunditic1,
could you please take a look into the Event Viewer, navigate to Windows Logs -> Application in the tree on the left and look for any error that occurred when you attempted to run the game?
Also please make sure that you DON'T have any compatibility settings set in properties of Launcher (arma3launcher.exe). We've learned that these compatibility settings tends to break Launcher, especially when Steam is involved (e.g. Launcher can be run directly from executable just fine, but fails when it is started by Steam).
Hello,
try to start Launcher in the safe mode. Press and hold Ctrl+Shift as you start the game from Steam or desktop shortcut and hold it pressed until Launcher starts.
Alternative to this is the command line parameter: "-safemode".
Hello,
thank you for reporting the issue. Launcher might create an error report on the desktop, could you please take a look if you have one on your desktop?
Also it would be very helpful to us if you could upload the Launcher logs here (here is how you can get them: http://arma.jiripolasek.com/howtos.html)
Hello,
we're sorry for the inconvenience. This issue is caused by the Windows update KB3078601 and there is nothing we can do to prevent the issue at this time. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.