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Mar 28 2017

BISWizard added a comment to T124081: Game Crash During Launch (Fatal User Callback Exception).

Hello,
this issue is caused by a bug in old versions of Intel Graphics Driver. Please update your drivers to the latest version: https://downloadcenter.intel.com/

Mar 28 2017, 8:27 AM · Arma 3
BISWizard changed the status of T124079: Large-page Support parameter should be a 'Host' not client 'Advanced' option from New to Reviewed.
Mar 28 2017, 8:17 AM · Arma 3

Mar 27 2017

BISWizard renamed T124038: Access Violation error after update from Validation Error after Update to Access Violation error after update.
Mar 27 2017, 9:18 AM · Arma 3

Mar 26 2017

BISWizard added a comment to T124058: 0xC000041D - STATUS FATAL USER CALLBACK EXCEPTION.

Hello Hubert,
your issues are caused by the old Intel Graphics Driver. Please update your drivers: https://downloadcenter.intel.com/product/97500/Graphics-for-4th-Generation-Intel-Processors

Mar 26 2017, 4:53 PM · Arma 3
BISWizard added a comment to T124038: Access Violation error after update.

You've entirely different issue than users in the other thread. Could you please try to switch to RC branch: https://dev.arma3.com/rc-branch
Edit: I'm sorry I just noticed that RC branch is not enabled. From what I can see it has something to do with loading incorrect data from vehicle configuration. Does the issue occurs without all the mods you have loaded?

Mar 26 2017, 1:45 PM · Arma 3
BISWizard added a comment to T124038: Access Violation error after update.

Start the game through Arma 3 Launcher. When it crashes, Launcher should display "Unusual process exit" window with the option to prepare and save troubleshooting error. If the window is not displayed, go to BattlEye tab in Launcher, disable it and try that again.

Mar 26 2017, 12:22 AM · Arma 3

Mar 25 2017

BISWizard added a comment to T124038: Access Violation error after update.

Could you please also upload the troubleshooting error generated from Launcher when the game crashes? I can't find any error logs from you related to the error. I'm sorry if I have missed some.

Mar 25 2017, 10:00 PM · Arma 3
BISWizard set Operating System Version to Windows 8.1 64-bit - 6.3.9600.winblue_ltsb.170204-0600 on T124038: Access Violation error after update.
Mar 25 2017, 9:53 PM · Arma 3
BISWizard added a comment to T124036: Arma 3 after update 64bits Crash.

Hello fn_godo3,
please take a look at https://forums.bistudio.com/forums/topic/202921-bug-win7-laptop-cannot-start-game-after-168-update-code-0xc06d007e/?do=findComment&comment=3168124

Mar 25 2017, 9:02 PM · Arma 3
BISWizard added a comment to T123784: Can't launch my game after update.

@PFPowah So you've updated the drivers and it still doesn't work. Ok, lets try to crack the problem. Could you please upload me a new report from DX Diag?

Mar 25 2017, 7:55 PM · Arma 3
BISWizard added a comment to T123784: Can't launch my game after update.

@mush Workaround for the bug in the Intel Graphics Driver was pushed into the Arma 3 codebase yesterday. It's currently being tested.

Mar 25 2017, 7:44 PM · Arma 3

Mar 24 2017

BISWizard added a comment to T123784: Can't launch my game after update.

@PFPpowah: if you have only Intel graphics card, the only possible workaround for you is to try to update its drivers. As I said, the issue is within the Intel drivers, so it might be possible to update it to some newer version that doesn't have the issue anymore.

Mar 24 2017, 1:29 PM · Arma 3
BISWizard changed Severity from severity:major to severity:minor on T124001: AddonBuilder fails to initialize without Steam.
Mar 24 2017, 1:02 PM · Arma 3
BISWizard renamed T124001: AddonBuilder fails to initialize without Steam from AddonBuilder Fails to Init without Steam to AddonBuilder fails to initialize without Steam.
Mar 24 2017, 1:01 PM · Arma 3
BISWizard added a comment to T124001: AddonBuilder fails to initialize without Steam.

I'll look into it. It's there not because of DRM reason, but because AB actually used Steam do to something. If it will be possible to remove that, we'll do that.

Mar 24 2017, 1:01 PM · Arma 3
BISWizard changed the status of T124006: ArmA 3 Launcher does not work from New to Assigned.
Mar 24 2017, 10:12 AM · Arma 3
BISWizard added a comment to T124006: ArmA 3 Launcher does not work.

Hello,
can you please try to start it in the safe-mode? https://arma3.com/launcher/troubleshooting

Mar 24 2017, 10:12 AM · Arma 3

Mar 23 2017

BISWizard added a comment to T123784: Can't launch my game after update.

Also I'd like to ask those of you who experience this issue, have AMD/ATI cards and are willing to help us, please ping me. I'd like to check that it is the same kind of issue.

Mar 23 2017, 9:51 PM · Arma 3
BISWizard added a comment to T123784: Can't launch my game after update.

Hello everyone,
I believe that we've tracked and convicted the real culprit. It seems that certain version(s) of Intel HD Graphics driver - which is being loaded through the interconnection with nVidia drivers through nVidia Optimus technology (or it's alternative for AMD; it's the tech that switches the graphic cards) does some ugly things to the game, resetting some settings we set on start to defaults, causing the crash.

Mar 23 2017, 9:46 PM · Arma 3
BISWizard renamed T123975: Arma 3 AddonBuilder - crash in Binarize from Arma 3 Tools to Arma 3 AddonBuilder - crash in Binarize.
Mar 23 2017, 9:37 AM · Arma 3
BISWizard updated subscribers of T123975: Arma 3 AddonBuilder - crash in Binarize.

@tom_48_97 Could you please take a look? It looks like a binarize crash to me.

Mar 23 2017, 9:18 AM · Arma 3
BISWizard claimed T123973: Arma 3 Launcher has encountered an unexpected error described below..
Mar 23 2017, 9:16 AM · Arma 3

Mar 21 2017

BISWizard merged T123945: Arma 3 Launcher Exception Log into T123799: Arma 3 Launcher Exception.
Mar 21 2017, 6:06 PM · Arma 3
BISWizard merged task T123945: Arma 3 Launcher Exception Log into T123799: Arma 3 Launcher Exception.
Mar 21 2017, 6:06 PM · Arma 3
BISWizard changed Resolution from resolution:open to resolution:nobug on T123656: WORKSHOP Dean Hall Will NEVER go away.
Mar 21 2017, 10:21 AM · Arma 3
BISWizard closed T123656: WORKSHOP Dean Hall Will NEVER go away as Resolved.

Hello,
thank your letting us know. We've discovered that the same happens with captain Jean-Luc Picard!

Mar 21 2017, 10:21 AM · Arma 3
BISWizard updated the task description for T123919: RCon not working in 64 bits version of game.
Mar 21 2017, 7:53 AM · Arma 3

Mar 20 2017

BISWizard changed Category from category:launcher to category:gamestartup on T123905: help my arma 3 cannot work.
Mar 20 2017, 5:22 PM · Arma 3
BISWizard added a comment to T123858: Launcher crash on start.

@onlyAgamer: could you please try to run version 139586 without moving it Arma installation folder (just unpack it to a separate folder) ? That version is what the one we've distributed with 1.66 so should run.

Mar 20 2017, 8:20 AM · Arma 3

Mar 19 2017

BISWizard added a comment to T123858: Launcher crash on start.

@onlyAgamer: could you please download and try these two versions of Launcher?

Mar 19 2017, 6:03 PM · Arma 3
BISWizard updated subscribers of T123858: Launcher crash on start.
Mar 19 2017, 6:00 PM · Arma 3
BISWizard added a comment to T123855: Arma 3 launcher doesn´t open (an exception ocurred).

Thank you very much. That is exactly what I need.

Mar 19 2017, 4:15 PM · Arma 3
BISWizard added a comment to T123855: Arma 3 launcher doesn´t open (an exception ocurred).

Well, that is the exactly the same Launcher that are be currently on in the Steam distribution. You can use the files from the archive to overwrite the files in Arma installation.

Mar 19 2017, 3:05 PM · Arma 3
BISWizard added a comment to T123855: Arma 3 launcher doesn´t open (an exception ocurred).

@GarciaK could you please run Launcher from here to see it that works: arma.jiripolasek.com/files/Launcher_140900.zip ?

Mar 19 2017, 2:48 PM · Arma 3
BISWizard added a comment to T123855: Arma 3 launcher doesn´t open (an exception ocurred).

@GarciaK, could you please get and upload Launcher logs: http://arma.jiripolasek.com/howtos.html ?

Mar 19 2017, 2:22 PM · Arma 3
BISWizard updated subscribers of T123855: Arma 3 launcher doesn´t open (an exception ocurred).
Mar 19 2017, 2:20 PM · Arma 3
BISWizard added a comment to T123858: Launcher crash on start.

@onlyAgamer,
thank you for the logs. I've review them and the crash occurs while loading user interface deeply in Microsoft code, and I believe that it's because some files might be corrupted.

Mar 19 2017, 7:31 AM · Arma 3
BISWizard changed the status of T123858: Launcher crash on start from New to Assigned.
Mar 19 2017, 7:18 AM · Arma 3
BISWizard created T123858: Launcher crash on start.
Mar 19 2017, 7:18 AM · Arma 3
BISWizard changed the status of T123855: Arma 3 launcher doesn´t open (an exception ocurred) from New to Assigned.
Mar 19 2017, 7:10 AM · Arma 3
BISWizard added a comment to T123855: Arma 3 launcher doesn´t open (an exception ocurred).

Hello,
according to the log Launcher can't access the file C:\Program Files (x86)\Steam\SteamApps\common\Arma 3\Launcher\log4net.dll.
Could you please check that the file is accessible (e.g. can be moved to desktop and back)? Also could you please try to remove the file, restart the computer, verify the integrity of the game cache and run Launcher again?

Mar 19 2017, 6:56 AM · Arma 3

Mar 18 2017

BISWizard closed T82171: addon builder & publisher create multiple files, one of them is a "readable" .bin as Resolved.
Mar 18 2017, 8:33 PM · Arma 3
BISWizard closed T120128: ArmA 3 Tools - Publisher Crash as Resolved.
Mar 18 2017, 7:15 PM · Arma 3
BISWizard closed T123438: Publisher is unable to initialize as Resolved.
Mar 18 2017, 7:13 PM · Arma 3
BISWizard added a comment to T123438: Publisher is unable to initialize.

I'm glad to hear that.

Mar 18 2017, 7:13 PM · Arma 3
BISWizard closed T118678: Launcher crash on join request as Resolved.
Mar 18 2017, 7:07 PM · Arma 3
BISWizard added a comment to T118678: Launcher crash on join request.

Sniperr,
please create a proper new ticket for you issue.

Mar 18 2017, 7:07 PM · Arma 3
BISWizard closed T120442: PublisherCmd Generic Error: Object reference not set to an instance of an object. as Resolved.
Mar 18 2017, 7:05 PM · Arma 3
BISWizard updated the task description for T123839: Arma 3 Launcher error.
Mar 18 2017, 7:01 PM · Arma 3
BISWizard updated the task description for T123839: Arma 3 Launcher error.
Mar 18 2017, 7:01 PM · Arma 3
BISWizard changed the status of T123839: Arma 3 Launcher error from New to Assigned.

Hello,
thank you for reporting the issue. While we're investigating, could you please go to the folder G:\GAME\steamapps\common\Arma 3\!Workshop\ and delete @3den Enhanced from there?

Mar 18 2017, 7:00 PM · Arma 3
BISWizard updated the task description for T123834: Arma 3 Crash on Startup (0xc000041d).
Mar 18 2017, 4:29 PM · Arma 3
BISWizard updated the task description for T123834: Arma 3 Crash on Startup (0xc000041d).
Mar 18 2017, 4:29 PM · Arma 3
BISWizard changed Category from category:launcher to category:gamestartup on T123813: 64 Bit causing 0xC000041D - STATUS_FATAL_USER_CALLBACK_EXCEPTION.
Mar 18 2017, 12:47 PM · Arma 3

Mar 17 2017

BISWizard added a comment to T123438: Publisher is unable to initialize.

Hello Nife,
we've released update of Arma 3 Tools today. Is the issue still present in the updated Publisher?

Mar 17 2017, 9:32 PM · Arma 3
BISWizard changed the status of T123799: Arma 3 Launcher Exception from New to Assigned.

Hello,
thank you for reporting the issue. We'll fix that as soon as possible.

Mar 17 2017, 5:14 PM · Arma 3
BISWizard changed Category from category:launcher to category:gamestartup on T122642: Arma 3 Launcher is Crashing.
Mar 17 2017, 1:16 PM · Arma 3
BISWizard added a comment to T123226: Unexpected Exception/Unobserbed Exception.

Fixed in Arma 3 update 1.68.

Mar 17 2017, 10:40 AM · Arma 3
BISWizard closed T123226: Unexpected Exception/Unobserbed Exception as Resolved.
Mar 17 2017, 10:40 AM · Arma 3
BISWizard closed T123389: Game won't start from Steam (missing files) as Resolved.
Mar 17 2017, 10:37 AM · Arma 3
BISWizard closed T122985: Arma 3 workshop mods not installing and Arma 3 launcher crashing as Resolved.

Fixed in patch 1.68.

Mar 17 2017, 10:33 AM · Arma 3
BISWizard changed Category from category:launcher to category:gamestartup on T123440: Loading Addons.
Mar 17 2017, 10:32 AM · Arma 3
BISWizard edited Additional Information on T123768: Can't start Arma 3 after update 64 bit client..
Mar 17 2017, 10:20 AM · Arma 3
BISWizard closed T123761: Cannot even start the 64 bit version as Resolved.
Mar 17 2017, 8:10 AM · Arma 3

Mar 15 2017

BISWizard changed the status of T123743: When loading Launcher HTML presets they hang from New to Assigned.

Hello,
could you please upload the preset?

Mar 15 2017, 5:00 PM · Arma 3

Mar 11 2017

BISWizard added a comment to T123703: 0xc000007b.

Hello,
the system error code 0xc000007b means that the system is unable to start the program because of some missing library. We provide possible solutions for these errors here https://community.bistudio.com/wiki/Arma_3_Unusual_process_exit But given you've a problem on server, it might be faster if you skip to the last option and use Dependency Walker http://www.dependencywalker.com/ . You can upload the report from it (*.dwi file) here and we will determine the library that is causing the issue for you.

Mar 11 2017, 9:46 PM · Arma 3
BISWizard changed Category from category:launcher to category:gamestartup on T123629: Can't Launch The game .
Mar 11 2017, 10:32 AM · Arma 3

Mar 9 2017

BISWizard closed T123655: Arma 3 Launcher Server browser unable to display required/optional mods after a certain limit as Resolved.
Mar 9 2017, 8:43 AM · Arma 3
BISWizard renamed T123655: Arma 3 Launcher Server browser unable to display required/optional mods after a certain limit from Arma 3 launcher Server browser unable to display required/optional mods after a certain limit to Arma 3 Launcher Server browser unable to display required/optional mods after a certain limit.
Mar 9 2017, 8:42 AM · Arma 3
BISWizard changed the status of T123655: Arma 3 Launcher Server browser unable to display required/optional mods after a certain limit from New to Acknowledged.

Hello,
thank you for reporting the issue. We know about the issue, but unfortunately it can't be fixed. The issue is caused by a limit amount of data transferred from the server to clients, and as the data are transfer is handled by Steam libraries, we can't change it.

Mar 9 2017, 8:42 AM · Arma 3

Mar 8 2017

BISWizard changed Category from category:tools to category:steamworkshop on T123656: WORKSHOP Dean Hall Will NEVER go away.
Mar 8 2017, 10:30 AM · Arma 3

Mar 5 2017

BISWizard closed T123562: "Keep loaded" mods in Launcher server browser not working as Resolved.
Mar 5 2017, 6:32 PM · Arma 3

Mar 3 2017

BISWizard changed the status of T123581: Ability to select diag.exe from Launcher in dev branch from New to Assigned.
Mar 3 2017, 6:57 PM · Arma 3

Mar 2 2017

BISWizard added a comment to T123562: "Keep loaded" mods in Launcher server browser not working.

Hello,
thank you for reporting the issue. We've fixed the issue when mods Not allowed on server were not loaded despite the Keep loaded action was selected for them.

Mar 2 2017, 10:18 AM · Arma 3
BISWizard changed the status of T123562: "Keep loaded" mods in Launcher server browser not working from New to Assigned.
Mar 2 2017, 10:16 AM · Arma 3

Mar 1 2017

BISWizard changed the status of T123556: Workshop mods not installing and signing. from New to Assigned.

Hello Stricken,
does it only happen for RHS mods or does it also happen for any other mod?

Mar 1 2017, 8:35 AM · Arma 3

Feb 23 2017

BISWizard changed the status of T123499: Arma 3 Launcher unusable on upscaled resolutions from New to Assigned.
Feb 23 2017, 1:18 PM · Arma 3

Feb 20 2017

BISWizard added a comment to T123438: Publisher is unable to initialize.
  1. In Start menu locate Event Viewer (search for it or click Start, point to Programs, point to Administrative Tools, and then click Event).
  2. In the tree open Windows Logs / Application.
  3. There should be 2 errors recorded for every time Publisher crashed.
Feb 20 2017, 6:56 PM · Arma 3
BISWizard changed the status of T123438: Publisher is unable to initialize from New to Assigned.

Hello Nife,
could you please check system event log for related crash report? The error that caused the crash is not present in any of the logs.

Feb 20 2017, 4:05 PM · Arma 3

Feb 17 2017

BISWizard renamed T123389: Game won't start from Steam (missing files) from Error to Game won't start from Steam (missing files).
Feb 17 2017, 8:48 AM · Arma 3
BISWizard changed the status of T123389: Game won't start from Steam (missing files) from New to Assigned.

Hello,
you're missing one or more files. Please verify the game integrity using Steam to re-acquire them: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Feb 17 2017, 8:46 AM · Arma 3

Feb 16 2017

BISWizard added a comment to T123330: My game wont launch. .

Hello levettmoomoo,
could you please check your desktop for a text file with an error log (there should be one created every time the game failed to start) and upload that file?

Feb 16 2017, 1:00 PM · Arma 3

Feb 14 2017

BISWizard added a comment to T122973: Mods all trying to redownload to C Drive since the new steam update..

Closing the issue. Valve has acknowledged the issue with Steam client.

Feb 14 2017, 7:03 PM · Arma 3
BISWizard closed T122973: Mods all trying to redownload to C Drive since the new steam update. as Resolved.
Feb 14 2017, 7:02 PM · Arma 3
BISWizard added a comment to T83418: Steam browser protocol implemented incorrectly.

Steam is using the IP address and Steam query port to determine the game which you're joining to as it is registered on Steam master server under this combination.

Feb 14 2017, 7:01 PM · Arma 3
BISWizard closed T83418: Steam browser protocol implemented incorrectly as Resolved.
Feb 14 2017, 6:59 PM · Arma 3

Feb 10 2017

BISWizard changed the status of T123295: Arma3Launcher_Exception_20170210T173632 from New to Assigned.
Feb 10 2017, 9:30 PM · Arma 3

Feb 9 2017

BISWizard renamed T123268: Arma launcher as a background process from arma 3 launcher launches arma as background process to Arma launcher as a background process.
Feb 9 2017, 3:01 PM · Arma 3
BISWizard added a comment to T123268: Arma launcher as a background process.

Hello MrLispy,
thank you for letting us know. Enjoy the game.

Feb 9 2017, 3:00 PM · Arma 3
BISWizard added a comment to T123268: Arma launcher as a background process.

Hello,
try to restart Steam when this happen. Does the process in memory use only about 2-3 MB of memory?

Feb 9 2017, 9:13 AM · Arma 3

Feb 7 2017

BISWizard changed the status of T123226: Unexpected Exception/Unobserbed Exception from New to Assigned.
Feb 7 2017, 7:42 AM · Arma 3

Feb 4 2017

BISWizard added a comment to T122375: Failure to Start Up Arma 3, Launcher Crash.

Hello SirBoston,
I'm afraid that you issue is not related to the game, nor anywhere between Launcher (or the other launcher) and the game.

Feb 4 2017, 11:30 AM · Arma 3

Feb 3 2017

BISWizard added a comment to T123167: Ошибка при запуске.

Thank your for the logs. This issue is caused by the Windows update KB3078601 and there is nothing we can do to prevent the issue at this time. You can either uninstall the update or wait for Microsoft to release a fixed version of the update.

Feb 3 2017, 11:26 PM · Arma 3
BISWizard updated the task description for T123167: Ошибка при запуске.
Feb 3 2017, 11:25 PM · Arma 3
BISWizard claimed T123167: Ошибка при запуске.
Feb 3 2017, 7:01 PM · Arma 3
BISWizard added a comment to T123167: Ошибка при запуске.

Hello FoottballLegend,
could you please upload the file Arma3Launcher_Exception_20170203T121713.txt? It contains information about the crash.

Feb 3 2017, 7:00 PM · Arma 3
BISWizard edited projects for T123170: bug, added: DayZ; removed Arma 3.
Feb 3 2017, 6:58 PM · DayZ

Feb 1 2017

BISWizard changed Category from category:errormessage to category:gamestartup on T123125: 0xC000007B - STATUS_INVALID_IMAGE_FORMAT.
Feb 1 2017, 9:41 AM · Arma 3
BISWizard claimed T123125: 0xC000007B - STATUS_INVALID_IMAGE_FORMAT.

Hello KevTheMaelstrom,
library C:\Windows\SysWOW64\XAPOFX1_5.dll is in a wrong version. To fix it you can replace it from the library from another PC with the same system, delete it and re-install DirectX or use fix from http://arma.jiripolasek.com/

Feb 1 2017, 9:41 AM · Arma 3

Jan 31 2017

BISWizard changed Category from category:tools to category:edeneditor on T123095: no function.
Jan 31 2017, 9:43 AM · Arma 3