Page MenuHomeFeedback Tracker

Arma 3 workshop mods not installing and Arma 3 launcher crashing
Closed, ResolvedPublic

Description

Whenever I download an Arma 3 workshop mod, it doesn't install. It will download just fine, but the launcher just refuses to say a new mod as been loaded. It will eventually find the mod, but it can sometimes take up to a WEEK for the mod to load. This issue started a few months ago. There are some random occurrences where the mods will load within only an hour or so of finishing the download, but that is very rare. In addition, the launcher will start to crash whenever a new mod is finally recognized by the launcher. When the launcher finds a new mod (usually downloaded a week prior), the mod will show up in green highlight on the bottom of the launcher before promptly crashing. When it crashes, I get several "Arma 3 Launcher.Exe has stopped working" prompts at once. Not just one, but usually four or five. I have tried everything I can think of to fix this issue.

Details

Severity
Crash
Resolution
Open
Reproducibility
Sometimes
Operating System
Windows 10 x64
Operating System Version
1607
Category
Launcher
Steps To Reproduce

Whenever I try to download an Arma 3 mod on the workshop, it will (usually) download right away and download the whole mod at once (again, usually). After a around a week or so, the mod will show up in the launcher. The launcher will then either crash repeatedly until I restart my computer, or the mod will load without issue. These steps haven't really changed much, but things do sometimes change. For example, when I first noticed this problem, some mods would be recognized by the launcher within only a few hours. That sounds like a long time, but compared to the week that I have to wait now, it is minor.

Additional Information

Mod updates tend to arrive on time, so I don't have to wait a week for those. In addition, Workshop scenarios don't have an issues and download in a regular and timely manner.

Event Timeline

SizeDrip created this task.Jan 21 2017, 6:25 PM
BISWizard changed the task status from New to Assigned.
BISWizard changed Category from Steam Workshop to Launcher.

Hello,
could you please upload Launcher logs? You can export them from Options menu choose Export Launcher logs to Desktop. Also please check you desktop for any text file with error report, Launcher is supposed to create one when if it crashes.

Here is the latest Arma 3 launcher crash log. It is from the 29th of December.

This is usually caused by large number of subscribed items on Steam Workshop. When a large list of mods is being processes, there is a momentary spike in memory usage while the list of mods is transferred from Steam to Launcher and if the OS can't allocated necessary amount of memory fast enough, it will cause the crash.

The temporary workaround is to unsubscribe some mods or scenarios.

The fix for this issue will be included in next update of the game.

SizeDrip added a comment.EditedJan 21 2017, 10:36 PM

Holy crap, thanks so much! I had no idea this would get resolved so quickly. Seriously, thank you for your quick responses!

One more thing. Does unsubscribing from the mods just fix the crashes, or will it also make the mods be recognized in a timely manner by the launcher?

I'm still thinking about that, because Arma and Launcher shares the code, the upload/download technology is different, but the list of the items should be the same.

I've a special version of Launcher with enhanced logging. Could you please try to run it for me?

  1. Download it from http://arma.jiripolasek.com/files/launcher_999902.zip
  2. Unpack it somewhere (no need to put it in the game)
  3. Start it, close the message with number of mods, and wait a few minutes.
  4. Subscribe some mod.
  5. Wait a minute or two.
  6. Export logs and upload the here (or to Dropbox/GDrive/... and post a link).

So, I followed your instructions, and none of the mods that I subscribed to showed up. However, Around two thirds of all of my mods (I have a bunch of them) all said they were updated. Anyway, here are the logs:

I just realized that I may not have included all of the current logs. Here are all of them (I Think)

SizeDrip added a comment.EditedJan 22 2017, 2:37 AM

Just a quick update. I started my launcher just now (8:36 PM EST) to see if any mods that I subbed to earlier today actually showed in the launcher. To my surprise, a mod actually showed up! I only downloaded one mod today, and it didn't crash the launcher since I unsubscribed from a bunch of mods I didn't use.

In addition, I was messing around with some mods and I got them to show up as soon as I subscribed to them. I had been trying to get the new RHS mods to show up on the launcher for the past week, but I finally got it to sort of work. I managed to find the RHS mods (that were downloaded from the workshop) deep in my steam folder, and I deleted all of them manually. Afterwards, I resubscribed to the mods, and they showed up immediately in the launcher. However, they didn't actually download and are all marked as corrupted. From there, I deleted them and resubscribed to them. This time, it is actually downloading some of the mod (Only 2.9 GB instead of the 9.1 GB it should be downloading, the 4 RHS mods are 9.1 GB combined). I will update again once the downloads finish.

SizeDrip added a comment.EditedJan 22 2017, 3:40 AM

Good news! The RHS mods downloaded without issue and showed up on the launcher right away! In addition, I downloaded several other mods, and they all got to the launcher without issue. Can you mark this issue as solved? Thanks so much for the help!

BISWizard closed this task as Resolved.Mar 17 2017, 10:33 AM

Fixed in patch 1.68.