I’m having this issue too, can’t play any community servers at all apart from Australian ones even though I’m based in the UK.

In T178978#2591667, @Geez wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Nitrado has offered to move the server to a more powerful machine. When could the move be done? (if at all?)

Thats going to open another can of worms.
They should offer that to everyone, not just when we complain on bohemia feedback tracker

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Thank you, we will request further info from Nitrado.

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Hello again.
The issue has been confirmed internally and also resolved for the 1.25 update.
Regards,
Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

Hello Tsblur5921.
The glowstick glitch has been fixed for the current patch and does not work. Therefore it is possible they use another method. If you find any further info as to how this happens. Please let us know under this ticket.
Regards,
Geez

This is pretty accurate to out current circumstances:

Picture a popular diner, known for its juicy, mouthwatering burgers—a favorite among the town's residents. X is like the supplier providing the diner with what's supposed to be "high end" beef, but occasionally, the meat turns out spoiled. When diners bite into their burgers expecting that familiar, satisfying taste, they're met instead with disappointment. Complaints arise, but instead of addressing the issue, X deflects, blaming the diners for their "unrefined palates" and refusing refunds for the tainted meals. Z, the diner's management, is well aware of the X's erratic deliveries but chooses to watch from the sidelines, risking the diner's reputation and the trust of its patrons.

The once bustling diner now faces a dwindling crowd, with regulars contemplating whether they will bother returning for another burger.

Hello KaidenKH.
Can you please upload a video? However, if there are any new collisions, it is possible they are intended as there were changes recently.

In T178978#2589196, @IllegalCrib4 wrote:

In T178978#2589195, @IllegalCrib4 wrote:

In T178978#2589193, @IllegalCrib4 wrote:

Server down.. No dashboard... No support.... For the love of god do something!!! How are we supposed to keep players with this crap happening constantly??

Going on 20 min.. Can't contact support can't do anything..

Guess this is what I'm paying for...

In T178978#2589564, @SoulsAggro wrote:

Ticket ID: 1897593
IP: 128.0.114.124:21600

@Geez I added a 10 slot server at 1:44pm AEDT I received the confirmation email informing me it was installed it's currently 3:33pm AEDT and I still cannot do anything or use the server.

and when I view the file browser it tells me both, that I don't have access to the file browser & that there are no files in the file browser.

But on the advertising page it directly tells me that my server "In a flash, your server will be online and ready for you to journey through the collapsed civilization of DayZ" But 2 hours of nothing isn't a "flash"

The email specifically says it has been installed and is now available to me.

When trying to make a ticket, it tells me to try again later. (Took 7 attempts)

At 5:13pm AEDT my server finally had files.
3 hours and 13mins from being told it was installed.

yeah i had that issue with the new terms and conditions being unavailable to view. It is completely unacceptable and we need some competition for them so they can stop taking us all for a ride

Ticket ID: 1897593
IP: 128.0.114.124:21600

@Geez Hows this one for ya then? Is this an April fools joke or something? Seriously.

In T178978#2589193, @IllegalCrib4 wrote:

Server down.. No dashboard... No support.... For the love of god do something!!! How are we supposed to keep players with this crap happening constantly??

In T178978#2589195, @IllegalCrib4 wrote:

In T178978#2589193, @IllegalCrib4 wrote:

Server down.. No dashboard... No support.... For the love of god do something!!! How are we supposed to keep players with this crap happening constantly??

Going on 20 min.. Can't contact support can't do anything..

In T178978#2589193, @IllegalCrib4 wrote:

Server down.. No dashboard... No support.... For the love of god do something!!! How are we supposed to keep players with this crap happening constantly??

Server down.. No dashboard... No support.... For the love of god do something!!! How are we supposed to keep players with this crap happening constantly??

I have the same situation on my PlayStation server. Is it possible to look somewhere at least at a list of textures that break roads, so that I know that they cannot be used?

This would be the greatest! It is such a problem. I know this has xbox tag but applies to PS as well. We have so many issues with server griefers and its not fun having to constantly check online lists because they just make new accounts. I believe playstation allows around 25ish accounts.
PC has the option to device ID ban also, why not us :(

Started ticket: Nov 17, 2022, 13:05
Issue status: Unresolved (oldest log file is from Dec 08 2021
Ticket ID: 204297
Another Ticket ID: 367775
Mentioned in Ticket ID: 391861
Another Ticket ID: 391925

We play on official servers. The sickness has also started in the middle of traveling from one place to another, nowhere near any gas zones. The even stranger thing is that when we become sick with toxic poisoning, there's no cuts or anything before it happens, it appears almost like a regular cold. I even usually pop some tetracycline thinking that's what it is until I begin to cough up blood.

Just wondering if you are on official server or community?
If its community it is possible to create invisible gas zones.

In T178978#2587912, @SoulsAggro wrote:

@Geez right now at 2:14pm AEDT 28th Mar 2024 I can't even load the web interface to create a ticket.

841 days I've had log files stuck on my account, not just a server, my account, they only appear through API calls but I can only get 1 .ADM file and it's always 20mb-50mb because it's not making a new file, it's just adding on to it. The 4 log files that are over 3 years old are stuck attatched to the database for ni3860267_3 the api call that shows it is https://api.nitrado.net/services/:id/gameservers/

It's been nearly a year since I was told a feature that is advertised and I am not receiving yet every other server is, isn't a priority or important, by one of their developers

If their security is this bad that 238 days later they're still working on it, should you really be forcing us to use the most absolute worst service provider in the world?
No other server only gets only one .ADM file

I noticed you haven't responded to the thread about them falsely advertising to console servers
https://feedback.bistudio.com/T179862
It's been 16 days since that was opened but you respond to more trivial threads same day but can't acknowledge the outright false advertising done using Bohemia's name?

We are customers. We deserve better.

I've had player reports of it occuring when driving vehicles

i came across this glitch, and this thread with the solution (place it, then turn off the program, come back, and it worked)

@Geez right now at 2:14pm AEDT 28th Mar 2024 I can't even load the web interface to create a ticket.

This would be a great feature.

This needs to happen. like poster said, it is way to easy to create alt accounts to get around ban system.

simple fix, simple solution. good luck buddy.

Stable now. But all my items I dropped got duplicated on relog.

Reopening this, because after quite some time of the "buildanywhere" option being in the game for community servers, garden plot and fireplace placements are still a gamebreaking exploit.
I get the "use it at your own risk" related to players clipping walls and tents.
But giving a feature that allows from one side players to have more freedom of where they want to base, while on the other allowing to exploit bases to the point that doesn't matter how tall a wall is anyone with no tools can get inside, breaks the experience.
Fix always was as easy as removing collisions from those 2 objects, please consider it because it's a topic that will always come up. People need a progression to be able to raid. Even if they get some tents around and boost that way, fair enough, they can try with 1 or 2 tho. Fireplaces and garden plots literally allow to make stairs as high as their persistence in exploiting this mechanic. Removing those geo lods wouldn't affect the game, garden plots get as high as shoe level, fireplaces would still burn players within trigger area from the centre.

In T178978#2585924, @SoulsAggro wrote:

@Geez any response to my numerous tickets & ticket IDs yet or did you only ask for them to make us feel like you're actually going to pay attention to the neglectful and contemptious way Nitrado treats it customers under your company's name?

Hello everyone.
If you currently have an active ticket, which is not being responded to within reasonable time (or you are going to in the future), Please send the Nitrado support ticket ID right here and we will try to check with Nitrado as to why is that ticket not being responded to within reasonable time. Right now, this is just for the active tickets, not the tickets that have been dealth with/responded to.
Thank you.

@Geez any response to my numerous tickets & ticket IDs yet or did you only ask for them to make us feel like you're actually going to pay attention to the neglectful and contemptious way Nitrado treats it customers under your company's name?

but I do want to be reassured that when I next put in a support request, I will get a quick response.

@Geez They have responded, finally. I'm assuming this was pressure from you, so thank you!

Can you please try again and if it does not work still, send us the exact URL you are trying to access?

We do need to create a consolidated report that contains all the relevant info that we can present to Nitrado to try to improve the situation. We do not have access to the account nor the conversations.
Also I have sent the notification in regards to the system being inaccessible to the responsible people and they will forward it to Nitrado.

@Geez
The support system is currently inaccessible! Also, why do I need to provide pictures? They should be able to access my account with just my username. If they are not cooperating with you, surely alarm bells should be ringing 😆

@Geez Yes. This is the overall problem; Nitrado are not replying to me. I've not been rude, so there's no reason to be ignoring me. Communication is so slow it's mentally exhausting. More and more is happening and I'm getting lost as to where I'm at. Quick responses from them and you would help things be a lot clearer. They then went on and wiped the wrong server because they weren't following the conversation and keeping up to date, but we'll get to that. I'll post screenshot in a bit.

please provide also the screenshots of the initial request/communication that followed up to that event and ticket ID's (Nitrado's end). Also have you tried to ask Nitrado why did they move the server twice?

In T178978#2577843, @RSWhitehorn wrote:

hXc Season 3
85.190.142.21:10400

Nitrado it again tonight. It's the second time they've changed my IP address without telling me. The server came back up, but nobody has returned as it's not in their favourites. It's frustrating as I don't get a choice of providers.

In T178978#2585046, @RSWhitehorn wrote:

@Geez I logged this issue on 9th February and it's now 19th March. Can we please start talking about it regularly to sort it out? I've not had a reply from you in over a week, either. It would really mean a lot if this was taken seriously.

@Geez I logged this issue on 9th February and it's now 19th March. Can we please start talking about it regularly to sort it out? I've not had a reply from you in over a week, either. It would really mean a lot if this was taken seriously.

Okay. Thank you for letting me know.

Hello XMC_Cross.
I believe this has been explained in this ticket: https://feedback.bistudio.com/T179566

Hello McLovin6833.
Unfortunately we do not reimburse any items lost due to in game bugs.
Regards,
Geez

Came to report this- still exists.

in some games. you cant play if you ae in an xbox party.
i would love this to be a feature on dayz, then dayz would have to be played the way it was intended, using personal radios and proximity chat only. true hardcore survival experience.

I got a reply, but it was over 100 hours after I messaged, and it didn't have any answers. I really could do with some support here. Is there somebody I can talk to from Bohemia as I appreciate this isn't for this type of communication?

Just found something extremely odd, I’m UK based, can’t join any other server from any region except community Australian ones… how is that even possible?

Thanks for the quick response. I'd like to make a suggestion for improvement, if I may: some games like Warzone, PUBG and others have the option to join a group of the game itself instead of the Xbox party. In this case, it would be possible to talk to people outside of our group, as we are not in a party. I don't know if I was clear.

That's how Xbox parties work in general. In any game you won't be able to talk in game when in parties. The way to talk in game chat is to go to party and switch to game chat using the switch voice chat option to talk into voice chat and you can also switch back to party chat after you are done with in game chat.