@Geez my ip is in the post above. They're now taking an anecdotal route and telling me why other servers lag rather than working out why mine is at times. I know the reason and they know the reason, but they keep trying to fob me off with generic possible problems, which don't relate to my server.

In T178978#2594602, @Geez wrote:

In T178978#2594477, @RSWhitehorn wrote:

This is the lack of support I keep mentioning. I messaged them with my problem and they have replied with an excuse rather than a solution. Plus they've added on a bit which I didn't query. It's not good enough. Their servers were not able to keep up with the demand so we were having problems. Or, they were messing with something. Either way, to suggest I need to do more restarts is absurd. I didn't need to do more restarts before the problem, and anyhow, I do the required 6 a day, as they suggest, already.

As a community, we feel we should have the chance to work with a company that provides stable servers, and if they do go wrong, work hard to correct it. If they keep going wrong, we should be able to move to a provider that can meet our requirements. Currently, we just have to accept it and come to you to get help. We shouldn't be treated as cash cows.

Can you please provide the current server IP?

This is the lack of support I keep mentioning. I messaged them with my problem and they have replied with an excuse rather than a solution. Plus they've added on a bit which I didn't query. It's not good enough. Their servers were not able to keep up with the demand so we were having problems. Or, they were messing with something. Either way, to suggest I need to do more restarts is absurd. I didn't need to do more restarts before the problem, and anyhow, I do the required 6 a day, as they suggest, already.

@Geez They have responded, finally. I'm assuming this was pressure from you, so thank you!

@Geez
The support system is currently inaccessible! Also, why do I need to provide pictures? They should be able to access my account with just my username. If they are not cooperating with you, surely alarm bells should be ringing 😆

@Geez Yes. This is the overall problem; Nitrado are not replying to me. I've not been rude, so there's no reason to be ignoring me. Communication is so slow it's mentally exhausting. More and more is happening and I'm getting lost as to where I'm at. Quick responses from them and you would help things be a lot clearer. They then went on and wiped the wrong server because they weren't following the conversation and keeping up to date, but we'll get to that. I'll post screenshot in a bit.

In T178978#2577843, @RSWhitehorn wrote:

hXc Season 3
85.190.142.21:10400

Nitrado it again tonight. It's the second time they've changed my IP address without telling me. The server came back up, but nobody has returned as it's not in their favourites. It's frustrating as I don't get a choice of providers.

@Geez I logged this issue on 9th February and it's now 19th March. Can we please start talking about it regularly to sort it out? I've not had a reply from you in over a week, either. It would really mean a lot if this was taken seriously.

I got a reply, but it was over 100 hours after I messaged, and it didn't have any answers. I really could do with some support here. Is there somebody I can talk to from Bohemia as I appreciate this isn't for this type of communication?

@Geez I am happy for people jumping on this and sharing their experience, however, I'm still awaiting a reply from you from a week ago. I've also messaged since then about another issue. Also, I've still not heard back from them after their message telling me about wiping the wrong server. That will be 48 hours soon. I appreciate you asking for more information, but as far as my issue goes, you should already have it.

@Geez
Can I get some sort of reply for this? It's now been over 24 hours since they wiped a server I didn't authorise a wipe on and they've not answered me. All I'm after is the ability to be answered quickly. I get that they're busy, but that's something they need to sort out. It's been busy for a while, so they either need less customers or more staff. Also, what's the possibility of a new server host being provided and if not, what's the plan to make sure DayZ customers are getting support within a fair time frame (1/2 hour normal time, 1 hour peak times).

@Geez Nitrado have now wiped the wrong server. They've made assumptions based on my previous messages and wiped. Because they aren't replying to messages quickly enough, they're getting confused with what is being asked. They need to respond quickly or make a chat option. You can't have a chat about current problems if the replies are days apart.

@Geez Now I'm hearing of a problem with wiping servers. And they know about it, but it's still taking far too long to get a response from them. 18 hours is ridiculous. That's 36 times longer than it should take. We need the live chat function back, especially now they have so many problems that need support.
They did send a work around for the wipe issue, but it didn't work and completely screwed with my server, which I needed working as I had a window of freedom to test stuff.
We need you to start taking this a bit more seriously. Nitrado aren't the only server providers in existence, so why are we being limited?

In T178978#2578369, @Geez wrote:

Just to make sure. Are you aware that moving the game server to another machine always means that the IP:Port will be changed? This is how this works.

No, I requested the move because they claimed they hadn't moved it. I wanted it off the machine they were using because it has happened twice now and I can't risk it happening again. The server stopped, then when it came back, it was not on my favourites. That happens after a change of IP. I really need it to stay in Favourites. It's difficult getting a player base as it is without extra issues.

hXc Season 3
85.190.142.21:10400

Update: 48 hours after requesting support, they've responded.

Sorry for the running update, but it's important for highlighting the severity of the problem. They've not sent out any emails to say they're experiencing problems with a major delay in support, so I'm guessing this is now the normal level of support they plan on giving.

It's now 24 hours since I reported the problem to Nitrado and I've not been given any support or had my server fixed, which has broken due to no fault of mine. At this point, we're effectively using a server provider that offers no support when their servers fail.

DayZ has become low priority because they're hosting Palworld servers. That's not OK.

15 hours and still nothing.

In T178978#2565067, @TheDevilsKnock wrote:

In T178978#2565043, @RSWhitehorn wrote:

It's now been 9 hours with no reply or help.

New provider, not gonna happen easily. Usually companies sign exclusive contracts that can last even 10 years.
Try, if you can, to do a server rollback to the last save you got. That's the most you can do from your side, that usually fixes the problem. If you can't, you can just wait cos that's on the machine fault.

It's now been 9 hours with no reply or help.

Out of interest, how was this allowed to get past Experimental? It was first highlighted in July. Surely you shouldn't be releasing updates with known bugs?

Potable water is correct! It just means safe drinking water.

In T172285#2446828, @lemmac wrote:

if ammo is scarce on a server then being able to craft/reuse bolts means the crossbow is already OP regardless of raiding

In T171995#2443987, @XMC_Cross wrote:

Its fixed on newer spawned items, not old. The old stuff will continue to duplicate until a wipe happens

In T172285#2443972, @XMC_Cross wrote:

In honesty, it will take a long time to raid a base with it

In T171995#2437758, @XMC_Cross wrote:

Wipe is the only way to remove duplicated items from json. If there is still objects duplicating. I'd suggest listing the items. The only way I was able to remove duplicated items.

I asked them to move both my servers to Germany and it fixed the problem.

Is the server hosted in London? If so, that will be the issue. This is a Nitrado issue.

Not sure what I'm supposed to write here.