@Geez I am happy for people jumping on this and sharing their experience, however, I'm still awaiting a reply from you from a week ago. I've also messaged since then about another issue. Also, I've still not heard back from them after their message telling me about wiping the wrong server. That will be 48 hours soon. I appreciate you asking for more information, but as far as my issue goes, you should already have it.

14MB logfile - 3 days for a reply.
Ticket ID: 561690

Hello everyone.
In order for us to bring these issues with Nitrado, we will require some concrete data:
Server IP/Names of the affected servers
Nitrado Support Ticket ID's
Screenshots of communication (showing the long response times)
And description of the issue at hand so we have context for the ticket ID's and screenshots provided.

@Geez
Can I get some sort of reply for this? It's now been over 24 hours since they wiped a server I didn't authorise a wipe on and they've not answered me. All I'm after is the ability to be answered quickly. I get that they're busy, but that's something they need to sort out. It's been busy for a while, so they either need less customers or more staff. Also, what's the possibility of a new server host being provided and if not, what's the plan to make sure DayZ customers are getting support within a fair time frame (1/2 hour normal time, 1 hour peak times).

One of their reps said the reason for the global outage was because I did not stop the server before I uploaded a file. Blamed me for the entire Nitrado server crash.... I can never get them to respond in a quick, or timely manner. Then there is their messed up payment system. My server was down for almost a week because their payment method kept failing and I could not add a pay for the server.

Nevermind, confirmed! :)

Hello AcademicGecko88.
We have tested this thoroughly but we did not find any issues.

Hello Dustiestchunk45.
We could not reproduce this with the provided .xml file.
Can you also please upload the .rpt logs (server running with -dologs) from when this has occurred or occurs again?
Thank you

Hello Dustiestchunk45.
Has this occurred on community server or official? As It should only be possible with using debug/cheat tools.

I would like to also like to provide my feedback using Nitrado for many years.

Can we have the ability to upvote posts???

I have experienced a significant amount of downtime between a little before Christmas to now, resulting in almost a complete loss of my player base. I am not one of those people who open a ticket right away (seeing as it takes Nitrado sometimes 4-5 days to answer any issues I have anyway). I usually opt to go to their discord and ask questions first, such is if anyone else has experienced the issue I am having an if so any recommendations they have on how to fix it. However, Nitrado’s discord is severely lacking. You can’t even mention any issues occurring or they threaten to ban you off their discord for “promoting toxicity”.
How is it promoting toxicity to call out bad service and behavior in a company? How are we supposed to get the help we need, while being forced to leave out extremely important details so we don’t get our accounts terminated for promoting toxicity. Not to mention, when an issue occurs, they refuse to take care of it in an efficient and timely manner, resulting in a LOT of angry customers. And rightfully so because we pay for a service that is no longer being provided. Not only that, but they continue to host new games while DayZ gets thrown on the back burner while their priority switches to the new games they are hosting and tickets take over a week to get sorted.
We are left to fend for ourselves because a service we pay for is not being provided and we are left no other option for a provider. There are countless times recently I have wanted to throw the towel in and close my 3 servers, because this is becoming way too stressful to be worth it for me. I work hard to repopulate my server only for population to get decimated for no fault of my own. It’s an ongoing issue that has yet to be addressed and I’m getting very tired. PLEASE start making progress towards allowing another provider. We beg of you! Thank you for taking the time to read this

So Bohemia and Nitrado acknowledge this but ignore that Nitrado blackmailed me when I pointed out how illegal their refusal to refund stolen runtime was.

Please consider adding BishopsImmersiveStorages and BishopsImmersiveStorages Premium for console players. Thank you

Sorry - hadn't seen the other issue when I put this here. If you have verified your internet connection is not the issue, the best place to track this is over at https://feedback.bistudio.com/T175914 (for PC) or https://feedback.bistudio.com/T175909 (for XBox) . While those issues are related to experimental, there are recommendations you may wish to use for the released launcher as well - also some people have listed more of the related directories I alluded to in my previous post.

I ran into this issue and wanted to share my experience finally resolving it yesterday.

@Geez Nitrado have now wiped the wrong server. They've made assumptions based on my previous messages and wiped. Because they aren't replying to messages quickly enough, they're getting confused with what is being asked. They need to respond quickly or make a chat option. You can't have a chat about current problems if the replies are days apart.

Hello Walkertech9.
We believe this might be related to adjusted spawn points on community servers (please let us know in case you experienced this on official). In such case the server owners should contact us and provide their modified server files.
Regards,
Geez

@Geez Now I'm hearing of a problem with wiping servers. And they know about it, but it's still taking far too long to get a response from them. 18 hours is ridiculous. That's 36 times longer than it should take. We need the live chat function back, especially now they have so many problems that need support.
They did send a work around for the wipe issue, but it didn't work and completely screwed with my server, which I needed working as I had a window of freedom to test stuff.
We need you to start taking this a bit more seriously. Nitrado aren't the only server providers in existence, so why are we being limited?

Also we will also need the json file with the parking lot

In T179635#2579461, @Lynch7286 wrote:

ParkingLotFiles0 BDownload

I use eventgroup to spawn vehicles inside a Json built parking lot. I can provide files if you wish.

Can you please provide a specific spot with coordinates for us to check?

Hello Lync7286.
Can you please specify which vehicles do you mean? As we cannot produce any issues.
Also your cfgeventgroups file would be useful for testing.
Thank you

You can ask nitrado to reset the player database, if you own a server.
Other than that, I agree

Hello RunnerTTP.
The issue has been fixed internally and the fix will be released with the second hotfix for 1.24.

Fixed already, we all wait for the update

Plz fix this devs

Happened to my character as well, and it seems the work around is getting shot by a cupid bolt.

@Tybro 5 years using them too, that's not the worst one, one server had 3 log files glitched on it for 3 years and they were aware, refused to fix it, I was specifically told "We have more important things to worry about", last month I gave up and closed another server, feels like Bohemia's letting Nitrado kill the game

@SoulsAggro that is just insane reading that… nitrado is awful

In T178978#2578369, @Geez wrote:

Just to make sure. Are you aware that moving the game server to another machine always means that the IP:Port will be changed? This is how this works.

This is the year Nitrado & Bohemia will killl DayZ, it started at Christmas.
Nitrado is the worst. 27 days of random dropouts for all DayZ servers totaling at least 80 hours and 51 minutes of downtime that we customers pay for & when the legalities are pointed out they threaten to close your account.

Other than the floating glitch, no I haven’t seen a bug tank communities as fast as this one has. Official is anarchy, no base is gonna last. Community is also anarchy, so many ppl not willing to follow server rules cus they know they could get banned any sec from glowsticking.

The change can also occur when:

Just to make sure. Are you aware that moving the game server to another machine always means that the IP:Port will be changed? This is how this works.

No, I requested the move because they claimed they hadn't moved it. I wanted it off the machine they were using because it has happened twice now and I can't risk it happening again. The server stopped, then when it came back, it was not on my favourites. That happens after a change of IP. I really need it to stay in Favourites. It's difficult getting a player base as it is without extra issues.

In T178978#2578340, @Geez wrote:

In T178978#2577843, @RSWhitehorn wrote:

hXc Season 3
85.190.142.21:10400

Nitrado it again tonight. It's the second time they've changed my IP address without telling me. The server came back up, but nobody has returned as it's not in their favourites. It's frustrating as I don't get a choice of providers.

According to Nitrado, you have requested the move. Could you have possibly requested this some time prior and it got just processed now?

In T178978#2577843, @RSWhitehorn wrote:

hXc Season 3
85.190.142.21:10400

Nitrado it again tonight. It's the second time they've changed my IP address without telling me. The server came back up, but nobody has returned as it's not in their favourites. It's frustrating as I don't get a choice of providers.

In T179632#2577842, @PeterMeter wrote:

Can bohemia please Switch that Back?

In T179686#2578097, @JHolland wrote:

This is a huge new issue on high population servers.

This is a huge new issue on high population servers.

Playing 5 years and never seen a glitch this game breaking? Where you been for the past 5 years? 😂

hXc Season 3
85.190.142.21:10400

Can bohemia please Switch that Back?

In T168158#2577758, @iNTERCEPT18 wrote:

March 2024 and both fireplace & garden plot boosting are still rife in the game.

Are we able to get any kind of official confirmation on why the devs wont just turn off player collisions with these two items, just like they did with barrels. I see no reason why players must be able to collide with these objects as both should always be on the ground.

March 2024 and both fireplace & garden plot boosting are still rife in the game.

Hello PeterMeter.
This was changed intentionally for the server switch.

Hello Re5pawn404.
Have you modified any of the server files? If so, can you please upload them for us?

Hello Dustiestchunk45.
Can you please upload the files you are using?