I have experienced a significant amount of downtime between a little before Christmas to now, resulting in almost a complete loss of my player base. I am not one of those people who open a ticket right away (seeing as it takes Nitrado sometimes 4-5 days to answer any issues I have anyway). I usually opt to go to their discord and ask questions first, such is if anyone else has experienced the issue I am having an if so any recommendations they have on how to fix it. However, Nitrado’s discord is severely lacking. You can’t even mention any issues occurring or they threaten to ban you off their discord for “promoting toxicity”.
How is it promoting toxicity to call out bad service and behavior in a company? How are we supposed to get the help we need, while being forced to leave out extremely important details so we don’t get our accounts terminated for promoting toxicity. Not to mention, when an issue occurs, they refuse to take care of it in an efficient and timely manner, resulting in a LOT of angry customers. And rightfully so because we pay for a service that is no longer being provided. Not only that, but they continue to host new games while DayZ gets thrown on the back burner while their priority switches to the new games they are hosting and tickets take over a week to get sorted.
We are left to fend for ourselves because a service we pay for is not being provided and we are left no other option for a provider. There are countless times recently I have wanted to throw the towel in and close my 3 servers, because this is becoming way too stressful to be worth it for me. I work hard to repopulate my server only for population to get decimated for no fault of my own. It’s an ongoing issue that has yet to be addressed and I’m getting very tired. PLEASE start making progress towards allowing another provider. We beg of you! Thank you for taking the time to read this