Sorry to hear about your trouble. If you send me a link to your Steam profile (Steam returns no results when searching for your username), I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Hello DaKilla928,

All good then. I'll close the ticket, but in case you encounter any further problems, please feel free to submit a new ticket.

Hi Lord_Meshadieme,

Hi Ataiel,

Hi Bravecone,

Hi Slavikk,

Hello Master4iF,

Hi romis138,

Alternatively, please try connecting to either of the following two servers:

This doesn't seem to be related to your character data. Do you have the option of trying to log on to your Steam account with a different connection/pc and launching DayZ from there?

Hi taurer,

That's odd, that character didn't stay dead. Do you have time to try again?

Thanks, I killed the character on your account (data hasn't been deleted). Can you try and see if you can log on now please?

All good then. Thanks for taking the time :)

The Experimental branch servers have been shut down as of today, so we won't be able to move this character (it will be deleted). The Experimental branch servers will come back online when we have a new patch/build that has to be tested.

Hi Colin,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll check and see if the problem is related to your character data in some way.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll check and see if the problem is related to your character data in some way.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll check and see if the problem is related to your character data in some way.

In T118030#1470581, @Kerbss wrote:

Hey this is my steam profile

http://steamcommunity.com/profiles/76561198020011220/

In T118030#1467436, @KinCrusher wrote:

same problem here http://steamcommunity.com/profiles/76561198007234517

In T118030#1467436, @KinCrusher wrote:

same problem here http://steamcommunity.com/profiles/76561198007234517

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll check and see if the problem is related to your character data in some way.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll check and see if the problem is related to your character data in some way.

Hi Mossberg97,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Excellent! Feel free to submit a new ticket in case you run into any other problems.

Alright. You should be able to log on to the servers now with a fresh character.

In T117466#1462118, @TheD3luxed wrote:

It's working! Thanks :)

In T117466#1462092, @TheD3luxed wrote:

@JStewart
Can you kill my character as well? :)

In T117466#1462052, @tre87 wrote:

@JStewart -> Is it possible to somehow reset our character data on the hive/server? I allready miss playing and would like to help with further bug hunting...

We can fix it, no problem. I just have to know precisely which character I should move. Can you try and see if your character is unstuck?

Ah, I see the link there. The question on servers was also to determine if you were playing on 3rd/1st person servers and if it was on the Stable or Experimental branch.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Thanks! We got your info from the other ticket as well. I'll just merge these two tickets for now since the bugs are similar.

Thanks for sending in your ID links! It does seem like the bug is connected to your character data. We've reproduced and filed the bug internally, so it is now scheduled for a fix.

Hi tre87,

Very nice! Thank you. We'll perform an investigation on that issue, but in the meantime, would it be possible for you to send a link to your Steam account please? Then we'll also check and see if it is due to character data or something of the sorts.

Good to hear :) Please feel free to submit a new ticket in case you run into any other issues.

Would either of you be able to do a recording of this happening? For example, joining the server, getting booted to the main menu, going back to the server browser and then the particular server is no longer present in the list?

We'll check and see, but internally we haven't seen major dips in client performance and it does not seem to be a global issue either across the part of the player base testing 0.60 at the moment.

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Are you sure that your system is configured correctly? I see basically no info on your GT 635M in your dxdiag report (other than where the driver files are located). Can you confirm the date for the last update of the drivers for your 635M? Aside from that, the benchmark numbers for the GT 635M are only slightly higher than those for the HD 4000 so I still would not expect blistering performance in DayZ.

Could you try updating your hardware drivers and see what happens please? As an example, the time stamp for the HD 4000 drivers in your dxdiag report state that they are from 12/21/2015. Outside of that, the HD4000 is the minimum requirement for graphics cards when running DayZ (http://store.steampowered.com/app/221100/), so we cannot guarantee that you'll have a super smooth experience when playing DayZ.

Thanks for letting us know. We've had some issues with that server during the day, but it should be spawning loot now.

Good to hear! I'll close the ticket then, but in case you run into any other problems, feel free to submit a new ticket.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

sorry for the waiting. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Sorry for the delay. I tried moving your character, but do you have time to check and see if your character is still stuck?

Closing as requested.

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Sorry to hear about the trouble with your server. Have you received a reply from Vilayer yet? The reason for asking is that we do not have access to their systems in order to administrate servers.

This is a known issue that will be addressed during development. While we realize that it is tough losing your character data, we are still not at a stage in development where we are prepared to guarantee character progression.

Hi Holypancake,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi mudders,

We just checked the server, and it is legit (run by Vilayer).

Do you by any chance have some more info on the loot shop, like a website or something of the sorts?

Regards,
JStewart

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi vigilvindex,

Good to hear that you managed to get out :) The team is aware of the issue, and it is scheduled to be fixed during development.

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi evilerflea,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Zhosa,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi soliddanii,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi CharlieTango,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Kurotaku,

Thanks for notifying us :) That stuck spot has already been filed internally so that it can get fixed.

Duplicate of #27464

Regards,
JStewart

Hi Xean,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi johanhgg,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi ZZZXX11554,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Halfcap,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello MrWhat4,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi carmont492,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello ZZZXX11554,

I'm not entirely sure if you mean that you have a stuck character. If you do, just send me a link to your Steam profile, and I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi raxto,

Thanks for putting this to our attention. We have notified the GSP (Vilayer) so that they can issue out a warning/suspension for that specific server owner.

According to the server hosting rules, the server admins can choose to have their servers turned off if they want to do so: http://forums.dayzgame.com/index.php?/topic/158966-dayz-standalone-server-hosting-rules-server-reporting/

Regards,
JStewart

Hello johanhgg,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character (your link did not take me to a profile). Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi NBPone,

Please do feel free to send across the server info as you mentioned, and we'll see what we can find on those accounts.

Regards,
JStewart

Hello seriousben,

Thanks for putting this to our attention. Do you by any chance have some server info so that we can investigate further?

Thanks,
JStewart

Hi magmatrix,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello HackAgent,

Thanks for sending this info across to us. We'll let the GSP know so that they can notify the server admin and take appropriate action.

Regards,
JStewart

Hello juubob,

Thanks for sending this info across to us. We'll let the GSP know so that they can notify the server admin and take appropriate action.

Regards,
JStewart

Hi WTFruit,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello,

According to the server hosting rules, the server name is not allowed to state for example that the "Server somehow has modified loot spawns, or other game data". For that reason, stating "24/7 Day" is not allowed since it should not be possible to "halt" the day/night cycle.

http://dayz.com/files/pdf/Server_Hosting_Rules_Public.pdf

Regards,
JStewart

Hello yairl202,

Don't worry, already now there are quite a lot of official servers, and this will of course also be the case after we transition over to the Beta version of DayZ. Other than that, you can of course always report abusive server admins directly to the GSPs as described in the following forum topic: http://forums.dayzgame.com/index.php?/topic/158966-dayz-standalone-server-hosting-rules-server-reporting/

Regards,
JStewart

Hello Recognice,

Loot has temporarily been removed from this building since some players were abusing a bug which would enable them to clip into the building. Once this problem has been resolved (we're curently waiting for the new character controller), the loot spawns will be re-activated for this building.

Regards,
JStewart

Hello efesgrc,

Thanks for sending us the info for these servers! We'll make sure to notify the GSP(s) so that the server titles can be changed and warnings can be issued.

Regards,
JStewart

Hello MadMcardle,

Thanks for sending in this info. If you get the opportunity to send in links for footage, as you mention, we'd be happy to review it.

Regards,
JStewart

Hello eno75,

The admin logs are not supposed to be overwritten. Instead, it should be new logs that are created. Can you confirm if the old logs are not available (as they should be) in the same directory where your current admin log is created?

Regards,
JStewart

Hi,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello mrezerith,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

I see that your server is up and running again. In cases where you contact your GSP, I could imagine that they would have a turn around time on support tickets of 24 hours, but I would recommend that you ask and get Vilayer to clarify on that.

Regards,
JStewart