Hello,

Just to confirm; did you receive a reply yet from Vilayer, or are you still waiting for a response?

Regards,
JStewart

Hi lorddragonx666,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi LinZ,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello fing24,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hello dawixx,

Thank you for informing us of this. The loot explosions are a known issue though and the team will be addressing the problem during development.

Closing as duplicate of #27512

Regards,
JStewart

Hello furavidass,

Thanks for putting this to our attention. We'll ask Youtube if they can remove the video for us. In case you run into any other issues, please feel free to submit a new ticket.

Regards,
JStewart

Alright, so there is not so much to go on in terms of catching this particular player unfortunately. However, in terms of security measures, there are already known methods on how this would have happened, so during development, plugging up this hole is in focus as well.

Regards,
JStewart

Hello noobo,

Thanks for letting us know. Do you by any chance have a player name or anything of the sort (I realize you mentioned that there were no character bodies inside the gear, but still)?

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello dayzalone,

Thanks for sending across that info to us. The GSP has been asked to investigate and suspend the server until the server admin adheres to the rules. In case you run into any other issues, please feel free to contact us again.

Regards,
JStewart

If you send me a link to your Steam profile, I can check if it's maybe related to some corrupt character data.

Also, could you send the ip + port numbers for a couple of the servers that you are unable to connect to please?

Hello Crymaster123,

Just to confirm; do you actually get an infinite loading screen, or do you have a long loading time but you will eventually get into the servers?

Regards,
JStewart

Hello SpookyCitrus,

Thanks for sending us all that info. We'll do an investigation on the player and see what we can dig up. Please feel free to submit a new ticket if you run into any other issues.

Regards,
JStewart

Hello Paper26,

Thanks for putting this to our attention. We'll perform an investigation on that player and take appropriate action according to what we find. In case you run into any other issues, please do feel free to file a new ticket.

Regards,
JStewart

Hello Noctoras,

Thanks for sending across that information. We have notified the GSP so that the server name can be changed. Also, we've asked the GSP (Game Servers) to notify the server admin regarding the "kicking on connect".

Regards,
JStewart

Hi arcadex,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello dayz_ike,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Alright, thanks for getting back on the issue.

Hello userkef1992,

Sorry to hear about your trouble. To begin with, if you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Also, we'll of course inform the dev team that the stuck spot is still present.

Thanks,
JStewart

Hi DeanWolf,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Jsfleming58,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Foolee,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello squanchy,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello multipass,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll have a look at your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi Jaiceit,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Closing ticket as requested.

Hi magnus312,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Mortilla,

Just to confirm (in regards to your last message), is your character still stuck?

Regards,
JStewart

Hi senatorselman,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi onexs,

Sorry to hear about your trouble. Can you confirm which one of your characters is stuck under the ground (1PP or 3PP)?

Regards,
JStewart

Hi rampano,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello iMrEnigma,

Thanks for putting this to our attention as well as sending all that info across to us. We'll perform an investigation and see what we can dig up on that player so that we can take appropriate action.

Regards,
JStewart

Hello Paper26,

Thanks for putting this to our attention.

We've notified the GSP (Fragnet) so that they can take appropriate action towards the server owner.

In the future, please do feel free to report such servers directly to the GSPs by using the information available in the following forum topic: http://forums.dayzgame.com/index.php?/topic/158966-dayz-standalone-server-hosting-rules-server-reporting/

Regards,
JStewart

Hi philosophator,

In order to investigate a bit further, could you send us a dxdiag report please?

Getting your DxDiag file:

1. Open the Start menu
2. Write "dxdiag"
3. Press enter
4. A window will open
5. Click "Save all information"
6. You will get a text file - that's what we need

Thanks,
JStewart

Pardon. Was out of commission for a while there. In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi alxx,

This could very well be due to the server DayZ SNG-01 being on the Experimental branch and not the Stable branch. Regardless if Experimental and Stable branch running the same version number, the characters are still saved in different databases. Right now though, Experimental branch is 0.59.130937 and Stable branch is 0.59.130861.

Can you confirm if your character is still the same if you stick to servers with either version 0.59.130937 or 0.59.130861 (and as long as it's on the Public hive for example)?

Regards,
JStewart

Hello twonkos,

Thanks for sending us your info on this server. We've notified the GSP (Vilayer) so that they can investigate and take appropriate action.

Please feel free to file all such servers either here or directly to the GSPs: http://forums.dayzgame.com/index.php?/topic/158966-dayz-standalone-server-hosting-rules-server-reporting/

Regards,
JStewart

Hi Ghoulman,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi wusel,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi mikhail,

Thanks for sending in this info. Let's see what legal can come up with on this one.

Regards,
JStewart

Hi mikhail,

Multiplay has been contacted so that they can take action towards these guys.

Thanks,
JStewart

Hi mikhail,

Thanks for all the info. We'll have legal investigating the site and have Multiplay look at the server.

Regards,
JStewart

Hi mikhail,

In short, it is not allowed to use the logs for anything other than enforcing the server hosting rules. Any changes to this policy will be discussed internally and rules will be updated accordingly.

Regards,
JStewart

Hi MrDvaah,

Thanks for putting this to our attention. We've made sure to send the info across for further investigation so that the holes for this can be plugged up.

Regards,
JStewart

Hello Magafe,

Thanks for sending that info across to us (thanks to FIRMSneakydude as well of course!). We'll have a look at the user account as well as the server info. The server is legit hosted at Vilayer, but we'll see if it's used for shady business in any way.

Regards,
JStewart

Hi Quazoosl,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi nerimtas100,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello EvilCbass,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi stizzco,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello,

Thanks for reporting this as well as sending the server info across to us. We'll contact legal as well as the the server GSP and request for them to take appropriate action.

Regards,
JStewart

Closing ticket then. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi Saltybogey,

Thanks for sending in your information. I can see by your character coordinates that you managed to get out. However, in case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi,

Good to hear that you managed to get out so to say :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi Karrakuka,

Good to hear that you managed to solve it :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi Streetjumper4,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi Swintoos,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi FIRMSneakydude,

That is a known issue indeed. Apologies for the late reply. I'll close this ticket, but in case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character (I don't get any results when searching for your ID). Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi Glyhkohle,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi raxto,

Thanks for putting this to our attention! We'll notify the guys so that they can have a look at the site.

Regards,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character (I don't get any results when searching for your ID). Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character (I don't get any results when searching for your ID). Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi racketeer29,

That's a bit odd. I've tried reviving your latest character and move it to Cherno. Can you confirm if all is good to go?

Regards,
JStewart

Thank you.

Your current Windows 10 build is 10240. Please try updating your Windows 10 to the most current version (which should be 10586) and upload a new dxdiag when done.

Also, as mentioned, could you please try uploading an image of the second error message as well?

Hi MouricetheHero,

Would it be possible for you to attach a screenshot of the second error message as well please?

Also, could you try uploading a dxdiag report?

You can get your dxdiag file by performing the following steps:

1. Open the Start menu
2. Write "dxdiag"
3. Press enter
4. A window will open
5. Click "Save all information"
6. You will get a text file - that's what we need

Thanks,
JStewart

Hi racketeer29,

Thanks for sending in your information. I see that your character is dead, but in case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi XaviC,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Closing as requested.

Thanks for sending in your information, I managed to find your character. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello Draken,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi prodiginter,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi RaptorM60,

Thanks for sending in your information. I can see by your character coordinates (at the NWAF) that you managed to get out. However, in case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hello SumavaCZ,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello iSammeh,

Thank you for sending us your feedback regarding this issue. Unfortunately, this problem is a known issue that has previously been reported. We don't reinstate previous inventories/gear in these cases, but the devs are aware of the problem related to character save loss and they'll be working on fixing it.

Closing as duplicate of #78.

Regards,
JStewart

Hi iSyntrex,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi dawud,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi FrOstX,

I tried running your query through Google translate, and paired with the screenshot, I'm pretty sure I understand what the issue is here. You have run into a weapon with a "hacked mag" (it's a snaploader, I see it) containing infinite ammo. Don't worry, the devs are aware of this problem and are working on plugging up the holes that allow players to tamper with the ammo in this way.

Regards,
JStewart

Hi dayzoo1,

Thanks for letting us know. I've contacted the GSP (Fragnet) so that they can investigate and issue out a warning to the server admin. If this keeps going, please just open up a new ticket so that the GSP can issue out a suspension of the server.

Regards,
JStewart

Hi haimee,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi rustycaddy,

Thanks for sending through your suggestion on this subject. I'll see what the designers have to say on this, but I can't guarantee that the idea will be implemented in the future.

Regards,
JStewart

Hi -GER- Tombo,

As it is now, there are no plans for enlarging the map. However, basebuilding still has a long way to go (more features incoming in the future), and the amount of players per server will be increased once server performance allows for it. There's info on these subjects over at the forums, in case you feel like having a look: http://forums.dayzgame.com/index.php?/forum/134-developer-discussion-status-reports/

There's info on fps/client performance as well.

Regards,
JStewart

Hi DBllvolcaW,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi dahmer335167,

Thanks for sending in your information. Your problem should now be solved. In case you encounter any further problems, please feel free to submit a new ticket.

Regards,
JStewart

Hi sicknature,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi h0mer8it,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hello macbeard,

This is a known issue that is scheduled to be fixed during development. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello Drapetomanius,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can move your character. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know which server your character is stuck on (ip + port number).

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hi vdub84,

The server is a Private server hosted by Fragnet. It is a known issue that some servers show up as Public when searching for them via the Remote tab in the server browser. The devs are aware of the issue and will be fixing it during development.

Regards,
JStewart

Hi,

Only BattlEye has that info. Please contact them directly by using the following email address: support@battleye.com

Alternatively you can visit their website at: http://www.battleye.com/support.html

Please note that if you have been banned on ARMA 3 then your ban will carry over to DayZ.

Thanks,
JStewart

Good to hear :)

I'll just close the ticket for you, but in case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Hi,

Good to hear that you managed to get out :)

In case you experience any other problems in the future, please feel free to submit another ticket.

Regards,
JStewart

Something on your pc is blocking access to the servers somehow. Do you have any antivirus or firewall running on your pc?

I see. Could you try out the following steps please?

1. Move the entire "C:\Program Files (x86)\Steam\SteamApps" folder to your desktop. Your "SteamApps" folder should now be at the following location: "C:\Users\<username>\Desktop\SteamApps".
2. Move the "DayZ" folder out of the "C:\Users\<username>\Desktop\SteamApps\common" folder and subsequently delete the "DayZ" folder.
3. Uninstall Steam while making sure the "SteamApps" folder is still on your desktop.
4. Install a new version of Steam.
5. Go to the new "C:\Program Files (x86)\Steam\SteamApps" folder.
6. Move everything inside the old "SteamApps" folder on your desktop to the new "C:\Program Files (x86)\Steam\SteamApps" folder.
7. Install DayZ again.

Hi timchje,

Do you get any messages from BattlEye for example when this happens?

Regards,
JStewart

Hi Jambajamba,

Thanks for putting this to our attention. We'll perform an investigation and see what we come up with.

Regards,
JStewart

Hi mudders,

We just checked the server, and it is legit (run by Vilayer).

Do you by any chance have some more info on the loot shop, like a website or something of the sorts?

Regards,
JStewart