Hello Walker033,
Thank you for sending us your feedback regarding this issue. Unfortunately, this problem is a known issue that has previously been reported. The devs are aware of the problem related to character wipes/save loss and they'll be working on fixing it. The team is addressing several elements of the game in conjunction with solving this problem, so in the meantime we humbly ask for your patience while the guys work at it.
Closing as duplicate of #78.
Regards,
JStewart