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Feedback Tracker - "How To" Guide
Updated 978 Days AgoPublic

Version 8 of 17: You are viewing an older version of this document, as it appeared on Jul 14 2016, 4:02 PM.

Overview
Before submitting a feedback / bug report, please make sure to do following:

  • Take a look at known issues
  • Check out BI Support FAQ, Arma3 FAQ and BattlEye FAQ
  • Search through the Feedback Tracker
  • If you cannot find issue you've encounter in any of these, please report it

Searching through Feedback Tracker

  • Quickly search through the Recent Tasks on the main page
    • If you experience an issue shortly after update, there is a big chance someone already reported similar issue
  • Select Arma3 and Open
  • Go to the Maniphest page for more thorough search
  • Hit Edit Query to display search options
  • To search for Arma 3 issue, make sure green Arma 3 tag is present
  • Try to use Contains Words to find the issue you are experiencing
  • You can try and use any other search options
    • Remember though, that other users may not always fill in all the info and if your search is too specific, you might end up empty handed

How to report an issue

  • Creating a ticket
    • Click on the PLUS (+) symbol in the upper right corner of the FT screen (next to your profile picture)
    • Select New Arma 3 Bug Report
    • Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
    • The more information we get the faster we are able to find and fix the issue
    • After you have filled in all the important information hit Create New Task below the ticket form
  • How to find your precise version/branch
    • Steam -> if there's Arma 3 [something], the something is the branch you are using
    • Launcher -> Upper left corner, colored ribbon
    • Launcher > Options -> Branch
  • Version/Revision number
    • Launcher > Options -> Game
    • In-game > Main Menu/ Pause Menu -> lower right corner of the screen
    • Executable file -> right-click - Properties - Details tab
    • RPT file
      • Windows: C:\Users\<Name>\AppData\Local\Arma 3\
      • Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
      • Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal

How to report game crash
Probably the most important part of this are the crashdump files

  • Easiest way to get them is through the Launcher
    • Launcher > Options > Prepare Arma 3 Troubleshooting report
    • Wait for the application to gather the files, then hit Save Report
    • Save the ZIP file somewhere where you will be able to find it
    • Upload the file to your ticket (see below: Creating Ticket)
  • You can also look up the files yourself:
  • Files that you are looking for: RPT, MDMP, BIDMP (best case scenario is that you have multiple of these in sets of three files with the same timestamp)
    • Windows: C:\Users\<Name>\AppData\Local\Arma 3\
    • Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
    • Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal
  • DxDiag files are also welcome
    • Windows - insert_link_here
    • Linux - insert_link_here
    • Mac - insert_link_here
  • If you are able to reproduce the crash without mods, please try to do so and provide us with the crashdumps generated without the mods (you can check the RPT file to see which one it is)

Creating Ticket:

  • Title -> Short description of the issue, you can include some basic info like "only in MP" or the error code
  • Severity -> Crash
  • Description -> Information about when and how crash happens - is it after certain time, in SP, MP or both, is it random or after performing certain action
  • Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
  • Additional Information -> Anything that comes in mind and seems relevant, also upload CRASHDUMPS here
  • ZIP the crashdumps up and prepare them for upload
  • Drag and Drop the zip file into the Additional Information text box
  • Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box
  • Include any other relevant info (DxDiag, etc.)
  • Category -> Game Crash (Please try not to forget about this one)

How to report in-game bug
Please try to provide as much information as possible about the issue

  • Title -> short description of the issue
  • Description -> describe the issue you've encountered. Describe it thoroughly yet briefly
  • Severity -> to state how much this affects the gameplay (Cannot complete task in any way = Block, Cannot go prone = Major, Cannot equip Boonie Hat after diving for 5 minutes = Minor)
  • Reproducibility -> use this to warn us that it might not be easy to come across this issue
  • Steps to reproduce -> describe how to reproduce the bug, it is easiest to fix a bug that we can reproduce on our own
  • Additional Information -> any other information about the issue you find relevant yet didn't make it into the Repro Steps or Description, if you have any screenshots or videos you can use to describe or help us reproduce the bug, upload it to this section

EXAMPLE (Please do not take this seriously)

Title: CSAT tank cannot take off

Description: T100 - Varsuk tank cannot take off unless the whole crew gets out and in before starting the engine

Severity: Major

Reproducibility: Always

Steps to reproduce:

  1. Start Arma 3
  2. Go to Editor
  3. Place in T100 - Varsuk
  4. Preview Scenario
  5. Start the engine
  6. Hold L Shift to take off

Observed: T100 will rotate its turret but won't take off, you will need to get whole crew out and in again if you wish to take off
Expected: T100 takes off normally

OS: Windows 10
OS Version: Professional
Category: Advanced Flight Model

Last Author
razazel
Last Edited
Jul 14 2016, 4:02 PM

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dbd824 added a subscriber: dbd824.Oct 17 2018, 5:21 PM

Dayz Xbox the zombies are sometimes invisible

This comment was removed by Geez.
Geez added a subscriber: Geez.Nov 12 2018, 10:53 AM
RaffaMoreira removed a subscriber: RaffaMoreira.

game crashing on startup, dialog box shows " Arma 3 has exited in an unusual manner"

exit code: 0xC06D007E