Feedback Tracker - Silica "How To" Guide

Updated 354 Days AgoPublic

Actions

Overview
Before submitting a feedback / bug report, please make sure to do following:

• Search through the Feedback Tracker
• If you cannot find issue you've encounter in any of these, report it

Searching through Feedback Tracker

Quickly search through the Recent Tasks on the main page

• If you experience an issue shortly after update, there is a big chance someone already reported similar issue
• If you encounter a crash and similar crash was already reported, please report it and do so in your own ticket so we can track the crash and its progress

• Go to the Maniphest page for more thorough search
• Hit Edit Query to display search options
• To search for Silica issue, make sure the Silica tag is present
• Try to use Contains Words to find the issue you are experiencing
• You can try and use any other search options
• Remember though, that other users may not always fill in all the info and if your search is too specific, you might end up empty handed

Creating a ticket

• Click on the STAR ( ⭐ ) symbol in the upper right corner of the FT screen (next to your profile picture) (IT IS NOT POSSIBLE TO SUBMIT A TICKET WITHOUT REGISTERING)
• Select one of the Silica forms corresponding with the type of issue you experience (example: Standard report for reporting issues or private if sensitive information or crash info is being handled)
• Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
• The more information we get the faster we are able to find and fix the issue
• After you have filled in all the important information hit Create New Task below the ticket form