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Arma 3 General Ticket Creation Rules
Updated 700 Days AgoPublic

  • Creating a ticket
    • Click on the PLUS (+) symbol in the upper right corner of the FT screen (next to your profile picture)
    • Select New Arma 3 Bug Report
      • Select Arma 3 Security Bug Report for bugs that can be exploited and might do harm to other players (gameplay, security, etc.)
    • Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
    • The more information we get the faster we are able to find and fix the issue
    • After you have filled in all the important information hit Create New Task below the ticket form
  • How to find your precise version/branch
    • Steam -> if there's Arma 3 [something], the something is the branch you are using
    • Launcher > Options -> Branch
    • Launcher -> Upper left corner, colored ribbon
  • Version/Revision number
    • Launcher > Options -> Game
    • In-game > Main Menu/ Pause Menu -> lower right corner of the screen
    • Executable file -> right-click - Properties - Details tab
    • RPT file
      • Windows: C:\Users\<Name>\AppData\Local\Arma 3\
      • Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
      • Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal
  • Provide as much info as possible
    • Title -> Short description of the issue, you can include some basic info like "only in MP" or the error code
    • Description -> Information about when and how crash happens - is it after certain time, in SP, MP or both, is it random or after performing certain action
    • Reproducibility -> use this to warn us that it might not be easy to come across this issue, you can type the repro rate [e.g. x%, (y/z)] to make sure the value is precise
    • Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
    • Additional Information -> Anything that comes in mind and seems relevant,
      • If you know how to reproduce the crash and you are able to do so, feel free to provide a simple repro mission >
    • Files - like crashdumps, repro mission, DxDiag, pictures, etc., upload them to Additional Info if possible
      • Drag and Drop the zip file into the Additional Information text box
      • Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box
    • Category -> select relevant category (for crashes please select Game Crash)
    • REPRO MISSION
      • Sometimes it can be really hard to get the right conditions for the successful repro of the issue. That's where repro missions come in handy the most. Simple repro mission with as few units as possible, preferrably in VR (if issue is not related to specific map) is much better then 20 additional repro steps.
Last Author
razazel
Last Edited
Jan 13 2017, 11:29 AM

Event Timeline

razazel created this document.Jul 14 2016, 4:20 PM
razazel edited the content of this document. (Show Details)
razazel changed the visibility from "Administrators" to "Custom Policy".Jul 14 2016, 4:38 PM
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razazel edited the content of this document. (Show Details)Jul 14 2016, 5:22 PM
razazel changed the visibility from "Custom Policy" to "Public (No Login Required)".Jul 15 2016, 3:26 PM
razazel changed the title from General Ticket Creation Rules to Arma 3 General Ticket Creation Rules.Jan 13 2017, 11:29 AM