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Project Argo General Ticket Creation Rules
Updated 700 Days AgoPublic

  • Creating a ticket
    • Click on the PLUS (+) symbol in the upper right corner of the FT screen (next to your profile picture)
    • Select New Project Argo Bug Report
    • Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
    • Attach RPT and DxDiag files ( RPT tutorial below, DxDiag tutorial )
    • The more information we get the faster we are able to find and fix the issue
    • After you have filled in all the important information hit Create New Task below the ticket form
  • Version/Revision number
    • In-game > Main Menu/ Pause Menu -> lower right corner of the screen
    • Executable file -> right-click - Properties - Details tab
    • RPT file
      • Windows: C:\Users\<Name>\AppData\Local\Argo\
  • Provide as much info as possible
    • Title -> Short description of the issue, you can include some basic info like error code
    • Description -> Information about when and how crash happens - is it after certain amount of time, is it random or after performing certain action
    • Reproducibility -> use this to warn us that it might not be easy to come across this issue, you can type the repro rate [e.g. x%, (y/z)] to make sure the value is precise
    • Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
    • Additional Information -> Anything that comes in mind and seems relevant,
      • If you know how to reproduce a crash, please include this information
    • Files - like crashdumps, DxDiag, pictures, etc., upload them to Additional Info if possible
      • Drag and Drop the zip file into the Additional Information text box
      • Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box
Last Author
razazel
Last Edited
Jan 13 2017, 12:02 PM

Event Timeline

razazel created this document.Jan 13 2017, 11:50 AM
razazel edited the content of this document. (Show Details)
razazel changed the title from Arma 3 General Ticket Creation Rules to Project Argo General Ticket Creation Rules.
razazel edited the content of this document. (Show Details)Jan 13 2017, 11:59 AM
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razazel edited the content of this document. (Show Details)Jan 13 2017, 12:02 PM
razazel changed the visibility from "Administrators" to "Public (No Login Required)".Jan 13 2017, 12:10 PM