64 bit executable audio and stuttering problem (Please help!)
Reviewed, NormalPublic

Description

As the video below it shows that I would stutter when i go into first person.

https://www.youtube.com/watch?v=TOBeU96fQGg
I'd suggest you turn your volume down.

This happens when in vanilla and modded in any vehicle and building which makes the game very unplayable. This has been going on since the Dev Branch but still haven't been resolved since the 1.68 update released last week. Please any help would be very much appreciated.

Details

Severity
Major
Resolution
Open
Reproducibility
N/A
Operating System
Windows 10
Category
Performance
Steps To Reproduce
  1. spawn in any vehicle or go into a building
  1. Go into 1st person
  1. Game starts to stutter
There are a very large number of changes, so older changes are hidden. Show Older Changes

Got exactly the same Problem!
I´m using a Logitech G35.

Maybe the CPUI causes a Problem. I´ve a FX6300.
Two friends of mine also using a G35, but running on Intel CPUs. They haven´t any issues?

As far as i see, everyone with this bug is using AMD CPUs?!

Same problem here since 1.68 64-bits, both modded and vanilla, but all is OK with 32-bits. All files are verified and checked. Not the same audio hardware than you, but I've also a AMD FX-6300 CPU. This problem seems to affect only AMD CPU's...

Same problem here since 1.68 64-bits, both modded and vanilla, but all is OK with 32-bits. All files are verified and checked. Not the same audio hardware than you, but I've also a AMD FX-6300 CPU. This problem seems to affect only AMD CPU's...

Damn seriously? This sucks :(

aviatorboy1996 changed the title from "64 bit executable audio and stuttering problem" to "64 bit executable audio and stuttering problem (Please help!)".Mar 21 2017, 8:35 AM
revengeuk added a comment.EditedMar 21 2017, 6:18 PM

Identical issue here also:
AMD CPU ... FX8350 @ 4.8Ghz
16GB Ram 1666
SSD Drive SATA 3
AMD R9 290x
Corsair 2000 Gaming 7.1 Surround headset USB

I have found turning down the "input" in the corsair software from 7.1 to 5.1 and moving the headset to the 3rd party USB 3 controller on the motherboard has made it almost playable (stopped the building sound freezes) but still get moments of Lag/freeze/stutter with crackled sound when 1st person in vehicles. to the point I dont use them currently.

Have attempted all usuall troubleshooting steps including driver updates, sample rates and so on. Got a headset coming in a few days which uses 3.5mm jacks to eliminate a possible USB connection problem. Will update when I get this and have tested.

EDIT:
Can confirm problem DOES NOT happen when using onboard sound and 3.5mm Jacks Must be a USB Controller issue and the updated sound system

EDIT 2:
Got a new USB headset problem persists 64-bit with USB headset and AMD CPU ... 1st person is unplayable!!!! 32-Bit works however. with 3.5mm onboard sound it works perfectly! Has to be something with AMD and USB!??
Any update from devs on this issue??

Boomka added a subscriber: Boomka.Mar 22 2017, 10:43 AM

Intel Core i7-4702MQ
8GB Ram 1600 MHz
NVIDIA GTX760M
Windows 10 Home 64bit
Arma on SSD

Got Logitech G930 headset with 7.1 emulation turned on. Not having that kind of issue at all. But I experience this issue instead. Even with other audio devices.

Intel Core i7-4702MQ
8GB Ram 1600 MHz
NVIDIA GTX760M
Windows 10 Home 64bit
Arma on SSD

Got Logitech G930 headset with 7.1 emulation turned on. Not having that kind of issue at all. But I experience this issue instead. Even with other audio devices.

So? You don't have this bug but use it to promote yours?

...

So? You don't have this bug but use it to promote yours?

No, just to clarify that it is not Logitech headsets' fault.

Really wish we can get a response on how to fix this very soon. it's hard playing a mission with my friend when the game keeps stuttering in vehicles and buildings. He has an AMD computer but he doesn't have the stuttering issue. I'm really tired of complaining to him about this issue everytime we set up a mission.

aviatorboy1996 edited Steps To Reproduce. (Show Details)

I have the same problem with stuttering audio. As soon as I enter a vehicle, the audio starts stuttering (it actually sounds like it's clipping but not loudly)... Or severe buffer underrun. My FPS also drops very low at the same time. If I go to map, or get out of the vehicle, then it is fine.

I've tried lowering the simultaneous sound sources from 128 to every other value but this doesn't help.

Headset: USB Logitech G35 with 7.1 emulation
CPU: AMD FX 8350
GPU: ASUS Strix Nvidia GTX 970
RAM: 16Gb Corsair 1600MHz DDR3 9-9-9-24

I also get some audio stutter, especially when engaging in combat with a lot of gunfire and explosions happening around you. I don't have any problems with my FPS during audio stutters.

Specs:
CPU: Intel I5 750 @ 3.80 GHz
RAM: 8 GB RAM Corsair Vengeance
GPU: ASUS GTX 660TI
Headset: Logitech G633

Oleg added a subscriber: Oleg.Mar 27 2017, 5:42 PM

Can confirms this on 64-bit

Kumeda added a subscriber: Kumeda.EditedMar 27 2017, 5:50 PM

WIN 8.1
64 bit with 6 GB Ram
CPU i7 920 series - so it is Intel
GPU GTX 560ti
Using G36 Sourround - 7.1 emulated by the chipset of the Headset.

I have the same problem as in the video. Sounds starts to get choppy as soon as im inside a vehicle on a multiplayer server.. also it starts lagging quite alot. It doesnt matter if it is a car or a helicopter.. didnt try planes yet.

I tested it once in Editor with the VR map driving arround in a Hunter and a Medic truck. Strangly It didnt seem to occure then. I might be going to test the other maps and other vehicles in Editor and multiplayer. Anyway the game become unplayable since the 64 bit when using vehicles..

As this might be due to the emulation I probably will test some studio Headphones later on using the on board chipset.

Kumeda added a comment.EditedMar 27 2017, 10:04 PM

Ok I did a quick pre test on my system.

  1. I tested again the G35 with 7.1 sourround in the editor. This time on Altis with some troops fighting each other. Again I didn't notice any substantial soundprobalms, besides some stutter in the beginning - im not sure so this was related to the sound problem and might be just due to loading the mission.

Then I went on an empty zeus server and tested through taking control over the units Hunter and Hemmit-Truck both showed the stuttering and lagging.

  1. I swapped to a studio headphone with a normal audiojack (so onboard chip and stero sound) and did a fresh restart of Arma. Again I tried first the editor and than on an empty zeus server (Official zeus server!) And this time there were no problems at all! This indicates that there is a problem with the sourround sound and probably the drivers concerning it.
  2. I swapped the headsets again. This time I changed the default driver setting through the windows setup found under replay audio devices -- and deactivated all speakers that were possible. So in the end only the 2 front speakers were left. After that I went through a similar matter again. I quickly checked in the editor - seems ok. Then I went on a multiplayer server and tried the Hunter and Hemmit-Truck. This time there was nothing really noticable same as in Editor. However after that I tested to fly arround in a Hummingbird and at least for some time the problem of laag and choppy sound appeard again. Some time later I tried flying arround with a hummingbird on an empty zeus server again (same G25 settings under Windows) and this time it did not happen. Just to make sure I also swapped to the Studioheadphone to see if maybe the problem appears in the helicopter in zeus. But as aspected the normal stero is not affected.

I will have to test this for 32 bit too... just to make sure. But as far as I can remember I didn't had that problem with 32 bit before. So my conclusion until now is... that this problem seems to be related to the drivers for certain chipsets in USB devices that emulate the sourround-sound and likely the new 64bit. On that matter I probably would have to see as well if installing the Logitech-driver for the G35 solves the problem... and do some of the other suggestions mentioned above.

I just wanted to say, that I tested the hotfix RC today, but unfortunately there is no improvement for me... ;-(

OneTwo9th added a comment.EditedMar 29 2017, 3:38 PM

Hi, @Alwin

is this an acknowledged that this issue is back?

I would like to send a report via launcher, but is there way to pm those logs since I dont just wan't anyone downloading my logs.

Thx in advance.

Oleg removed a subscriber: Oleg.Mar 29 2017, 3:51 PM

The launcher just prepares the logs so it is easier for you to send them.
If you dont like the logs get downloaded by strangers. Send the link through the forum pm.

Just a question did someone tried a 7.1 surround system?

revengeuk added a comment.EditedMar 29 2017, 4:07 PM

Yes, 7.1 Surround on USB causes issue, 7.1 on 3.5mm Jack (onboard sound) works fine. Only effects 64-Bit ARMA - USB 7.1 headset and AMD CPU it appears!!??

Yes, 7.1 Surround on USB causes issue, 7.1 on 3.5mm Jack (onboard sound) works fine. Only effects 64-Bit ARMA - USB 7.1 headset and AMD CPU it appears!!??

It's happening on intel cpu's too.

Have Bohemia even acknowledged this problem? I don't see any recent comments from them about this. If not, then I doubt we'll see a fix any time soon.

My wild theory about this is that it could be a module in the sound processing (in wwise?! If they use that) that is only activated when inside something, either a building or a vehicle. Something that is processing sound in a different way for these environments. It is very strange that it is affecting mainly Logitech headsets and AMD CPU.

My friend has another type of USB headset with 7.1 emulation and doesn't have this problem at all... but he does have an intel CPU so maybe that's it.

Have Bohemia even acknowledged this problem? I don't see any recent comments from them about this. If not, then I doubt we'll see a fix any time soon.

My wild theory about this is that it could be a module in the sound processing (in wwise?! If they use that) that is only activated when inside something, either a building or a vehicle. Something that is processing sound in a different way for these environments. It is very strange that it is affecting mainly Logitech headsets and AMD CPU.

My friend has another type of USB headset with 7.1 emulation and doesn't have this problem at all... but he does have an intel CPU so maybe that's it.

Can confirm this appears to only effect AMD CPU/Chipset for me, using both a Corsair VOID USB 7.1, Corsair Vengence 2000 7.1 and a Logitech 7.1 headset. tried the USB on an intel i5 PC and works fine! It is since the sound update and only effects 1st person in vehicles or certian houses (when the sound changes system) :o(

Blue_Monkey added a subscriber: Blue_Monkey.EditedMar 29 2017, 8:13 PM

Hey guys - just saw this one here and here is my contribution (in the end of this post is my signature):

Okay so I don't have the problem in Arma 3 right now (playing only 1st person) - but I had it in the past with some other games and Arma 3

For me the issue was that the game was on HDD - I dunno why but moving CS:Go and Arma 3 to SSD solved the problem
You can check if its the same cause if you run at the same time task manager and check under (more details must be enabled) Performance > Disk X (where Arma 3 is on) - if its spiking while you have the audio issue, then you know whats wrong

Hope this helps some of you

Blue Monkey

PC Specs:
CPU: Intel i7-4770k @ 4.1 GHz > Custom Waterloop (112 GFlops) - GFX: Nvidia GTX 970 EVGA Superclocked ACX 2.0 & Intel HD 4600 - RAM: Kingston HyperX Fury Black 2x 8 GB @ 1866 MHz - SSDs: Corsair Force 3 240 GB & Toshiba 128 GB - HDDs: WD Caviar Green 2 TB & WD MyBook 8 TB (as internal drive) - Motherboard: Asus Sabertooth Z87 - Power Supply: Seasonic 1000 W 80+Pt - Displays: BenQ 24" 1080p @ 60 Hz & 2x 17" 1024p @ 75 Hz - Headset: Corsair VOID 7.1 - Loudspeaker: Teufel 800 W 5.1 - Videorecording: OBS Studio @ 1080p 60 fps - Videoediting: Sony Vegas 14 Pro Suite - Operating System: Windows 10 64-Bit - Controller: G27, Logitech Extreme 3D Pro

I play Arma 3 on my headset only - loudspeaker is disabled then

Sorry to disappoint but my Arma already runs from an SSD. Nice thought though

I'm playing as I write this and am now pretty sure that the problem is related to some combination in the audio signal processing chain related to reverberation and hrtf processing. there was a gunfight near me in a town, and when I went into a building, the problem immediately started.

Could it be some weird problem related to reverberation processing and Dolby processing that is used on these Logitech headphones?

Although, that also might be wrong because when I switch my Dolby processing off, I still get the problem in stereo mode on this headset.

Anyone else got any observations?

Dwarden asked me to make a new thread on this:
https://feedback.bistudio.com/T124112

Everything i have found appears to be USB connection, 7.1 surround and AMD CPU ... :o( Cries silently into my AMD box!

Oh and mine is on an AMD 2 x 500GB SATA3 SSD RAID-0 .... So HDD speed is not an issue.

Blue_Monkey added a comment.EditedMar 29 2017, 9:23 PM

Sorry to disappoint but my Arma already runs from an SSD. Nice thought though

Could you still do the Task Manager check? Maybe you can identify the issue better

Ie. look if something under PERFORMANCE is spiking when those issues happen ... I could imagine this helps to identify the issue :D

Yesterday I upgraded my CPU from AMD FX-8350 to AMD Ryzen 7 1800X.
Besides the necessary change of the Mainboard and RAM (again 16 GB), everything else stayed unmodified.
I didn't even reinstall Windows, I just used exactly the same SSD and HDD (Arma is on the HDD).

This upgrade fixed the problem for me!

Obviously, not everybody can upgrade to Ryzen, so please BI fix this issue! ;-)

@jimbobstan It's not related to Logitech only, it happened also to my Sennheiser Dolby Headphone 7.1 USB soundcard. But maybe they share the same code? Don't know...

So, for me the neccessary equipment to reproduce this bug is:

  1. Processor with weak single core performance (e.g. AMD FX)
  2. Virtual Surround USB soundcard
revengeuk added a comment.EditedMar 30 2017, 8:00 PM

Guys this is pretty important, if your having this issue Can you try running the game with the JEMalloc Allocator - 64-Bit (parameters in launcher) ????

Seems it is working for me using this Malloc!??? Can anyone else confirm ???
I also enabled the Large Page support! Might as well :o)

Thank you!!

Guys this is pretty important, if your having this issue Can you try running the game with the JEMalloc Allocator - 64-Bit (parameters in launcher) ????

Seems it is working for me using this Malloc!??? Can anyone else confirm ???
I also enabled the Large Page support! Might as well :o)

Thank you!!

I've tried it but but it didn't fix the issue sadly.

Guys this is pretty important, if your having this issue Can you try running the game with the JEMalloc Allocator - 64-Bit (parameters in launcher) ????

Seems it is working for me using this Malloc!??? Can anyone else confirm ???
I also enabled the Large Page support! Might as well :o)

Thank you!!

I've tried it but but it didn't fix the issue sadly.

For me if I get into a vehicle to start it is ok, walk into a house then try a vehicle same issue!! :o(

Yeah now i'm starting to get the audio problem when getting into firefights when i'm not in a vehicle or house.

Meeko added a subscriber: Meeko.Apr 2 2017, 3:13 PM

Since last patch I have similar issue. Anytime I'm near helicopter with engine on (or piloting one/flying as passenger) game sound is stuttering, I'm also getting huge fps drops (down to 1-5). Game is now literally unplayable when helicopters are around or if I'm inside of one.
I'm not running any mods.
Before the last patch game was working just fine.
This happens both in MP and single player.

System specs:
Intel Xeon E5440 2.8GHz (oc to 3,4GHz) - happens on both oc'ed and stock
6GB ddr2 Ram
Amd 6970
Arma installed on SSD
Sound & headset: Asus Xonar Sense (pci-e, 6,35mm)
64bit WIn7

aviatorboy1996 added a comment.EditedApr 4 2017, 10:36 AM

Okay now the game is just unplayable I'm getting stutters in 3rd person in vehicle and non vehicle. There's nothing i can do about this problem...

Okay now the game is just unplayable I'm getting stutters in 3rd person in vehicle and non vehicle. There's nothing i can do about this problem...

But 32-bit works fine?

This comment was removed by MightyN0ob.

I think I can say that this problem has been fixed. After Microsoft released their creators update i decided to try flying again and after a few minutes going in and out of third person i saw that there was no stuttering or audio distortion.

although there is still a problem with the audio where you can't hear other peoples guns behind obstacles unless you get close to them but i'm sure everyone is having that problem. if you guys can switch to the creators update. Thanks everyone :)

I installed the windows 10 creator update today, but I still have the problem exactly the same as before. It was totally fine when i was infantry, as soon as I got into a chopper (M900), it started with the insane stuttering. I crashed the chopper as a result.

I was playing on the EUTW multiplayer server, 64Bit with no mods at all.

AMD FX8350
Corsair 16Gb 1600MHz DDR3 9-9-9-24
Asus Strix GTX970 4Gb
Logitech G35 headset

When is Bohemia going to fix this finally? This game is a trainwreck right now, this bug makes it unplayable right now.

cc114 added a subscriber: cc114.Apr 25 2017, 11:57 AM
tspate added a subscriber: tspate.May 5 2017, 6:26 AM

Still having the main problem, the stuttering in 64-bit only, and in 7.1 and 5.1 surround sound. Only fix is changing to 32-bit. Hope this problem gets fixed eventually.

I'm using a g633 Logitech headset and can confirm I have the same problem it only happens if I am in first person in a helicopter though it doesn't happen in planes or in vehicles other than helicopters in first and not in third person. I have also done some testing and when I unplug my headset the game works fine I have no FPS drops though I do not know if the audio troubles still persist as I have no audio device plugged in. The Logitech gaming software was still running at that time as well and the game audio was outputting to the audio jack in the back of my PC though I didn't have anything plugged into it. This is of course not a permanent solution but I hope that it gives the devs something to work with when trying to find the issue.

I've done some more testing and it seems I also get this bug when driving in vehicles in first person but I have not yet experienced it in buildings as others have. The best way I have found to trigger the bug is to spin in circles as fast as possible by yawing right or left in place and then after it triggers the first time it continues to be a problem no matter what way you are moving. This is just to trigger the effect faster for testing it also happens after a min or so of regular play.

system specs

Processor Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz, 2801 Mhz, 4 Core(s), 4 Logical Processor(s)
OS Name Microsoft Windows 10 Home Version 10.0.14393 Build 14393
Installed Physical Memory (RAM) 16.0 GB
GPU NVIDIA GeForce GTX 760
Headset Logitech g633 using lotiech gaming software 8.83.85 in dts 7.1 mode super stereo front

I installed DynaSound 2 and it seems to have fixed the problem for me. This mod changes the sound of almost all default things guns helicopter blades and so on. This is a temporary solution to those who wish to use it and as I have not tested other mods to sound I do not know if they would work as well but it could be worth a shot. Since the problem seems to be sound based other mods that modify sound may lead devs to a solution as to why the default sounds do not work.

I'm still having this issue. I've tried everything I could find, but nothing works. I also can't change my audio channels with my Logitech g633, so that isn't an option.

Woulff added a subscriber: Woulff.May 31 2017, 12:54 AM

I'm also having this issue. Turtle Beach Stealth 450 7.1. If I switch the configuration for the sound device to 5.1 the problem goes away.

Psycho78 added a subscriber: Psycho78.EditedMay 31 2017, 2:32 AM

Have been having this problem for a while too, lag/stuttering in first-person vehicle view. Seems like a buffer overrun/underrun, the sound seems to be looping or clipping to some extent. Here are my specs:

Win 7 64-bit
AMD FX-8350
Nvidia 750Ti running 1650x1080 to a 60Hz monitor.
8GB RAM
Sentey 5.1 USB surround headset
Asus M5A99FX with onboard Realtek 5.1, fed to Creative 5.1 speakers

Problem occurs with both headset and 5.1 speakers. I have tried ensuring everything was set to 5.1, and tried increasing the sample rate from 44000 to 48000 since my headset seemed set on 48000. No other games have stuttering problem.

One thing that might be a clue, tonight I have noticed if I turn vsync off in game, the stuttering seems to improve and almost go away.

5.1 surround sound didn't fix the bug for me, but 32-bit did, however, playing with a bunch of units in 32-bit has way more lag than 64-bit, so for now i'll wait for a fix, hopefully it comes soon :(

(AMD FX-8120 CPU[if that matters])

jdingo added a subscriber: jdingo.Jun 7 2017, 7:39 PM

I'm getting impatient. How much longer do we have to wait for a fix?

Even the 4 FPS(or 2 FPS in my case) bug hasn't been even touched. So both versions, the 32bit due to this gamebreaking bug and the 64bit due to the gamebreaking soundbug are unplayable. Please do something

tspate added a comment.EditedJun 22 2017, 5:21 PM

Bumping this because it's still an issue. Is there any other information the devs need from us that can help speed up the fix development?

How much Longer???
That's impossible, de devs cant replicated de error? are kiding with us?
We bought this game, it is not for free, after so long waiting, still do not have the solution?

@LizardKiller most of the time replicating is not the problem. Maybe the fix isnt that easy

For me the game needs a 5.1/7.1 option on sound? would fix this for now then moving forwards could look at why it effects AMD CPU and boards!!!???

Like somewhere in the middle of the post there came a cause: Thats not only AMD CPUs its in general Low Single Core Performance CPUs

i see alot of people on other sites saying it a logitech issue but i have a corsair void rgb and i receive it too. dont know what that means.

Problem still exists, when will we see a fix?

have this problem as well, only solution at the moment seems to be running the game in 32 bit. RIP 16GB ram

Update. I disconnected my Logitech G930 and plugged in my older Area Surround Sound blaster USB headset and I could not replicate the problem of using vehicles and helicopters in 1st Person. 7.1 was enabled with "Windows Sonic for Headphones." Hopes this helps, I would much rather be using my $90 wireless headset rather than my 7 years old wired one.

I tried my old wired G35 7.1 and I get the same audio issue. I really think this is a CPU limitation of the game. Maybe if audio could use a separate thread? For my Turtle Beach Stealth 450, if I change the speaker configuration to 5.1, the stuttering is better but still creeps in a little.

Think it could be an issue with Logitech Gaming Software and Arma 64 bit? I tried with my older areana headset, monitor speakers, and 3.5mm 2.1 speakers, all using windows to contigure the sound and could noy replicate the problem

As repeating myself somewhere in this thread. Its not depending on either Logitech or AMD specificly. it depends on Surround headsets mostly virtual ones and a CPU with low single core performance. The sound calculator is the CPU and therefor needs more power to do calculations additionally to Arma. So i dont know why exactly it does so or how to fix that beside a better CPU. We all had agreed that its coming to that 2 factors: - Many speakers virtual or non virtual (even there it sometimes happens) and low CPU performance. Anything else already was tested or confirmed by many users.
As on my side i figured out that the lower your latency on your hard drive is the better it gets. Means a SSD will better that problem and a M.2 SSD will fix it to almost to framedrops (on good Servers). the sound artifacts will still be but much better. Tested on my G930 with a 960 EVO on a PCIe 2.0 x4 on a FX8350.

My problem got better after I forced my Sentey headset to 5.1 rather than 7.1. Still not 100% but 90% better. I think it also got a little better with recent A3 patches so maybe they are working on it.

I agree that the patches by BI do a good job. Like you say turning down the amount of speakers aka lowering the amount of calculations is helping.

I recently got an i7700K @ Asus STRIX Mainboard. That solved the problem for me

Upgrading your PC should be last resort. It is the dev's task to fix this shit.
Throwing money at it is not worth it.

Still no fix for this? We are coming up on 1 year and the new DLC is nice and all but useless if we can't use it.

tgb added a subscriber: tgb.Nov 1 2017, 3:36 PM
kogs added a subscriber: kogs.Nov 2 2017, 9:37 PM

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