In T178978#2693787, @RSWhitehorn wrote:

@Geez
They've gone and moved my IP address again without consulting me. The last time this happened, you contacted them. They misunderstood and we were left with a warning on our Nitrado Dashboards about the IP address changing when moving locations, which was not what happened. The server went down out of restart schedule (no contact about that happening) then didn't come back as people were waiting for it on their favourites. It's gone from favourites, which isn't very helpful and is a huge barrier when you're trying to populate a server. I have contacted them, but I want to make you aware of their incompetence, yet again. It's really frustrating that we keep informing you of these things but nothing is happening. Are there any talks yet about offering console more than one server hosting service?

In T178978#2658279, @Swe_Skoog wrote:

In T178978#2658277, @Steve777 wrote:

In T178978#2594559, @Geez wrote:

If the server performance icon appears, we suggest to check custom mission scripts. The problem might lie in the server modifications.

Yeah for sure that could be the issue, but I’m positive that there isn’t any problem with the scripts of those files, have used that same exact files before w/o any issue.
Don’t think that an error in one of the files would cause slow log update either.

In T178978#2658277, @Steve777 wrote:

In T178978#2594559, @Geez wrote:

If the server performance icon appears, we suggest to check custom mission scripts. The problem might lie in the server modifications.

In T178978#2594477, @RSWhitehorn wrote:

This is the lack of support I keep mentioning. I messaged them with my problem and they have replied with an excuse rather than a solution. Plus they've added on a bit which I didn't query. It's not good enough. Their servers were not able to keep up with the demand so we were having problems. Or, they were messing with something. Either way, to suggest I need to do more restarts is absurd. I didn't need to do more restarts before the problem, and anyhow, I do the required 6 a day, as they suggest, already.

As a community, we feel we should have the chance to work with a company that provides stable servers, and if they do go wrong, work hard to correct it. If they keep going wrong, we should be able to move to a provider that can meet our requirements. Currently, we just have to accept it and come to you to get help. We shouldn't be treated as cash cows.

Dont know if this can be the glitch they used. https://youtu.be/3hgWxL6bbIE?si=krbH4FqQ_KTlUKVR

In T178978#2591667, @Geez wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

Nitrado has offered to move the server to a more powerful machine. When could the move be done? (if at all?)

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

In T177002#2530262, @Geez wrote:

Hello Sgt_Squeeze_Me.
Can you please record a video of the issue?

Yes agree would also like this to be changed, the player community on my server is screeming for this.