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How to report Game Crash
Updated 1,961 Days AgoPublic

Version 1 of 8: You are viewing an older version of this document, as it appeared on Jul 14 2016, 4:23 PM.

First of all please visit this page, try to locate the error code you get when the game crashes and go through all the suggested steps mentioned for the error.
Arma 3 Common Exit Codes
If any of that helps, do not forget to mention it when creating the ticket.

Probably the most important part of this are the crashdump files

  • Easiest way to get them is through the Launcher
    • Launcher > Options > Prepare Arma 3 Troubleshooting report
    • Wait for the application to gather the files, then hit Save Report
    • Save the ZIP file somewhere where you will be able to find it
    • Upload the file to your ticket (see below: Creating Ticket)
  • You can also look up the files yourself:
  • Files that you are looking for: RPT, MDMP, BIDMP (best case scenario is that you have multiple of these in sets of three files with the same timestamp)
    • Windows: C:\Users\<Name>\AppData\Local\Arma 3\
    • Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
    • Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal
  • DxDiag files are also welcome
  • If you are able to reproduce the crash without mods, please try to do so and provide us with the crashdumps generated without the mods (you can check the RPT file to see which one it is)

Creating Ticket:

  • Title -> Short description of the issue, you can include some basic info like "only in MP" or the error code
  • Severity -> Crash
  • Description -> Information about when and how crash happens - is it after certain time, in SP, MP or both, is it random or after performing certain action
  • Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
  • Additional Information -> Anything that comes in mind and seems relevant, also upload CRASHDUMPS here
  • ZIP the crashdumps up and prepare them for upload
  • Drag and Drop the zip file into the Additional Information text box
  • Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box
  • Include any other relevant info (DxDiag, etc.)
  • Category -> Game Crash (Please try not to forget about this one)

//Or follow at least the General Rules

Last Author
razazel
Last Edited
Jul 14 2016, 4:23 PM

Event Timeline

There are a very large number of changes, so older changes are hidden. Show Older Changes
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JonB added a subscriber: JonB.Dec 31 2019, 10:14 PM

Game Crashes with Message "fatal user callback exception". I played "oldman" Mod successfully for a few days but no it ceashes.

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CD_Nullis_YLI added a subscriber: CD_Nullis_YLI.EditedJan 20 2020, 2:04 PM

Title -> No reason.
Severity -> Crash
Description -> SP Gunships showcase multiple crashes
Reproducibility -> every time I play it
Steps to reproduce -> see attached files

Category -> Game Crash
0xC0000409 - STATUS_STACK_BUFFER_OVERRUN exit code

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zimfox added a subscriber: zimfox.Feb 15 2020, 2:39 PM
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Velvex added a subscriber: Velvex.Feb 28 2020, 11:13 PM
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ObrienTheIrish added a subscriber: ObrienTheIrish.EditedMar 9 2020, 11:25 AM


Arma 3 crash on startup. Exit code: 0x0000DEAD -

I get that error on startup too.

i removed my post due to my game-crash being caused by my drivers that where out of date

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dedmen added a subscriber: dedmen.May 20 2020, 10:13 AM
Velvex removed a subscriber: Velvex.May 20 2020, 4:23 PM

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Game crashes when loading a (modded) mission onto a dedicated server. It either crashes everyones game or the mission itself. Other modded missions are working just fine, so it is probaply something that has to do with this one specific mission.

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game crash when i try to play SP / old man scenario.
i try with and without DLC / Mod.
Problem start since 14th Oct.

LondonLad added a subscriber: LondonLad.EditedOct 18 2020, 6:02 PM

{F1962675}OS: Ubuntu 20.04.1 LTS (GNU/Linux 5.4.0-48-generic x86_64)
Dedicated Server: Arma3 Server (Linux) 2.00.146766 x64{F1962661}

Mods in use.
Mission fails to load successfully with the 64-bit A3 Linux Server.

However, it does load successfully (after the 2nd attempt) with the 32-bit A3 Linux Server

I've uploaded a zip file contained the following files:

  • Log file
  • Mission file
  • Core dump

I hope this helps.

game just randomly crashes any time I play

first one is from a crash message and second is from launcher diagnostic please help me

I re-installed Arma3 completely on a new machine. I cannot launch Arma, See below. Cannot find this launcher issue anywhere.

Arma 3 Launcher Exception Log
=============================

Arma 3 Launcher has encountered an unexpected error described below.
Sorry for the inconvenience.
Please report this on Arma 3 Feedback Tracker (http://feedback.arma3.com). Thanks to you we may fix the issue faster!


System information


Date: 2021-03-23 05:31:01 / 2021-03-23 01:31:01 -04
Current dir: D:\Steam\steamapps\common\Arma 3
AppData dir: C:\Users\xxxxx\AppData\Local
Command line: "D:\Steam\steamapps\common\Arma 3\arma3launcher.exe"
Version: 1.5.147.353
CLR version: 4.0.30319.42000
OS Version: 10.0.19042.0 (Microsoft Windows NT 10.0.19042.0)
OS 64 bit: True
Process 64 bit: False
Personal dir: C:\Users\xxxxx\Documents
Culture: en-US
UI Culture: en-US
Point of log: Unhandled Exception


Exception


System.IO.FileNotFoundException: Could not load file or assembly 'log4net, Version=1.2.13.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a' or one of its dependencies. The system cannot find the file specified.
File name: 'log4net, Version=1.2.13.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a'

at Launcher.Program.RunLauncher()
at Launcher.Program.Main(String[] args)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].


Modules and assemblies


  • mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorlib.dll
  • arma3launcher, Version=1.5.147.353, Culture=neutral, PublicKeyToken=null; D:\Steam\steamapps\common\Arma 3\arma3launcher.exe

    ---------------------------- Assembly resolution ---------------------------- Resolving log4net, Version=1.2.13.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a requested by: unknown not resolved
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I'm Mikkel Woods. I'm working as a Digital Marketing Consultant at Digital World Giant which offers the result-driven marketing services in NYC.

Title -> Created missions SP or MP
Severity -> Crash ERROR code 0xC0000005 - STATUS_ACCESSS_VIOLATION
Description -> EVERYTIME , in SP & MP, editing or testing the mission will crash the game. without mods, there is no mission so, i tested the game without mods, and runs fine.
Additional Information -> Anything that comes in mind and seems relevant, also upload CRASHDUMPS here
If you know how to reproduce the crash and you are able to do so, feel free to provide a simple repro mission >
ZIP the crashdumps up and prepare them for upload

Category -> Game Crash (Please try not to forget about this one) reproduce by starting the game with mods.

Attached are all the crash reports I have gotten so far.

Attached Crash Files (ZIP) -

Title: Crash on Client, while connecting to an MP server (loading into mission)