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ever since 1.25 ive been getting kicked for query timeout
Confirmed Internally, NormalPublic

Description

ive played dayz for around 3k hours and ive never been kicked for query timeout until the day of the 1.25 update. now i get kicked every 10-30 minutes and i dont know of a fix. ive redownloaded everything including clearing out my workshop folder. my friend said to try closing discords task and to run as administrator which worked for about a day but its now back to kicking me to the main menu again. ive played on a few different heavily modded community servers and tried official but im still getting kicked.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 11 x64
Operating System Version
Version 23H2 (OS Build 22631.3593)
Category
BattlEye
Steps To Reproduce

simply play the game

Event Timeline

There are a very large number of changes, so older changes are hidden. Show Older Changes

I’ll add on my own behalf, I also played this game for 2200+ hours without problems, but with patch 1.25, or rather from its first minutes, I ran into a problem: just like people from above are kicked every 15 minutes, almost all the methods that were indicated above by me have also been tried, and they also did not bring success

Geez added a comment.Tue, Jun 4, 12:19 PM

Hello everyone.
Can you please send us the following:

server ID(name/IP)
Time of occurrence
Link to your Steam account

Regards,
Geez

Hello everyone.
Can you please send us the following:

server ID(name/IP)
Time of occurrence
Link to your Steam account

Regards,
Geez

It just happened about 10 minutes ago for me. Boom bang pow chernarus. 147.219.97.135:2302
https://steamcommunity.com/id/KobaconGamingYT/

Happened again as I wrote the last message 5:26 am cst

Geez added a comment.Tue, Jun 4, 12:32 PM

Apologies, but just to clarify.
We need the data from official servers.

_4CB_ added a comment.Tue, Jun 4, 12:58 PM

Hello everyone.
Can you please send us the following:

server ID(name/IP)
Time of occurrence
Link to your Steam account

Regards,
Geez

Server ID: QDAYZ [DeathMatch] | Vanilla Gun | CHERNO | 194.147.90.85:2304
Time of occurence - 10:48 UTC
Link to my steam acc - https://steamcommunity.com/profiles/76561199581676709/
I also regularly had this error on the server MIDNIGHT 3PP | LIVONIA PLUS | WIPE 27.05, every 15 minutes of my game, between 6:00 UTC and 8:00 UTC

Hello everyone.
Can you please send us the following:

server ID(name/IP)
Time of occurrence
Link to your Steam account

Regards,
Geez

Server ID: QDAYZ [DeathMatch] | Vanilla Gun | CHERNO | 194.147.90.85:2304
Time of occurence - 10:48 UTC
Link to my steam acc - https://steamcommunity.com/profiles/76561199581676709/
I also regularly had this error on the server MIDNIGHT 3PP | LIVONIA PLUS | WIPE 27.05, every 15 minutes of my game, between 6:00 UTC and 8:00 UTC

You need to reproduce the problem on an official Bohemia server so that they can get additional information from their side.

KobaconGaming added a comment.EditedTue, Jun 4, 1:13 PM

6:12 am cst
Dayz us - la 8901
95.156.194.84:11700
Steam linked above

Again at 6:29

Again at 6:44

voudou added a comment.Tue, Jun 4, 1:23 PM

DayZ EU - DE 1263
46.251.235.5:10500

Here your official server data 13:21 CEST kicked.
https://steamcommunity.com/id/voudou/

please fix it fast it's so annoying

_4CB_ added a comment.Tue, Jun 4, 2:58 PM

Apologies, but just to clarify.
We need the data from official servers.

DayZ Livonia EU - DE 4370 | 195.82.158.11 : 11400
Kick 14:47 CEST
https://steamcommunity.com/profiles/76561199581676709/

I'm in the exact same situation as everyone above :/

_4CB_ added a comment.Thu, Jun 6, 9:32 AM

@Geez Are there any results on working to fix this error?

Geez added a comment.Thu, Jun 6, 1:15 PM

Hello everyone.
Currently we are unable to produce this error on our end and we are gathering more information.
Can you specify how are you connecting to the servers? (Launcher, DZSA, Direct connect or in-game browser?)

voudou added a comment.Thu, Jun 6, 1:44 PM

I'm using the in-game browser

SAM157a added a subscriber: SAM157a.Thu, Jun 6, 2:32 PM

Hello everyone.
Currently we are unable to produce this error on our end and we are gathering more information.
Can you specify how are you connecting to the servers? (Launcher, DZSA, Direct connect or in-game browser?)

Здравствуйте! А не проще, хотя бы как временное решение, немного увеличить время этого запроса?

_4CB_ added a comment.EditedThu, Jun 6, 3:05 PM

Hello everyone.
Currently we are unable to produce this error on our end and we are gathering more information.
Can you specify how are you connecting to the servers? (Launcher, DZSA, Direct connect or in-game browser?)

I used a launcher, and DZSA.

Using launcher, Dayz US - NY 6053, 0523 (zulu), kicked after 15min of play. Warning 0x000400FO, You were kicked off the game. BattlEye (Query Timeout)

I've tried logging in through steam and using the DayZ launcher. I've also tried using the DZSA launcher. Neither way works for me. However, I do have some periods (not often) which I'm not being kicked off and my game runs fine on the server. But when the server is reset it will start happening again.

Some feedback about this. Fellow co -players made the disconnects disappear by joining the server directly from the launcher.

The suffered from these disconnects when they started the game via "play" in the launcher and the joined the server from the main menu ingame.

I have no clue, what the difference is. But it seems, joining a server directly could prevent these timeout. I did not test that.

Geez changed the task status from Need More Info to Assigned.Fri, Jun 7, 10:24 AM

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

_4CB_ added a comment.Fri, Jun 7, 3:08 PM

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

Thank you! We are waiting for your response and solution.

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

Omg yes please! Was starting to lose hope on playing the game again T_T
Thank you!

This comment was removed by archos21.

Good afternoon. After the release of patch 1.25, this problem began. Every 15-30 minutes it gets kicked from the server with this error. I checked the integrity of the files, updated the downloader, reinstalled the game, nothing helps. Also, after the patch came out, the game started to slow down.

Zajka added a subscriber: Zajka.Mon, Jun 10, 3:08 AM

I have the same problem, after patch 1.25... I noticed that when this error pops up, you can close the game, close Steam and restart the game, then this error does not pop up until the next server restart

Fedul added a subscriber: Fedul.Mon, Jun 10, 10:53 AM

Та же проблема . Подскажите этой проблемой вообще занимаются ? Со времени выхода патча 1.25 прошло уже довольно не мало . Невозможно играть , каждые 15 минут выкидывает

Та же проблема . Подскажите этой проблемой вообще занимаются ? Со времени выхода патча 1.25 прошло уже довольно не мало . Невозможно играть , каждые 15 минут выкидывает

ну Гииз вон пишет, что занимаються.... только чет долго

Same problem here, I can't play for more than 10 minutes, there's always the "Query Timeout" error, and the game is extremely slow.

Any estimated patch date for correction? I just haven't been able to play since the update.

Fedul added a comment.Mon, Jun 10, 2:44 PM

Ну ждём тогда

_4CB_ added a comment.EditedMon, Jun 10, 5:26 PM

Та же проблема . Подскажите этой проблемой вообще занимаются ? Со времени выхода патча 1.25 прошло уже довольно не мало . Невозможно играть , каждые 15 минут выкидывает

ну Гииз вон пишет, что занимаються.... только чет долго

ну пока не особо долго, так что ждем!
UPD: возможно в следующем хотфиксе будет исправление, но, как говорится, это не точно (с)

Zajka added a comment.Tue, Jun 11, 1:13 AM

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

if you connect directly to the IP address, it will not throw this error until you restart or until you re-login. Perhaps this will somehow help you in solving the problem

Zajka added a comment.Tue, Jun 11, 1:20 AM

пробуйте Подключатся по IP - прямое соединение.... мне помогает, от рестарта до рестарта , ну или пока сам не релогнешся

Та же проблема . Подскажите этой проблемой вообще занимаются ? Со времени выхода патча 1.25 прошло уже довольно не мало . Невозможно играть , каждые 15 минут выкидывает

Yes this has been going on for a while now. The update is quite old now for 1.25

_4CB_ added a comment.Tue, Jun 11, 5:08 AM

пробуйте Подключатся по IP - прямое соединение.... мне помогает, от рестарта до рестарта , ну или пока сам не релогнешся

Не, то же самое, бывает иногда помогает, но в последнее время вообще постоянно стало кикать, что с прямым подключением, что без

No procedure mentioned above solves it, I have the same problem, I have already uninstalled the game, reinstalled Battleye and it doesn't work, the most extreme measure was to format the machine and the error still persists.

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

when will you solve this problem? It’s already annoying to wait... and there’s no reaction

Geez added a comment.Wed, Jun 12, 10:41 AM

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

when will you solve this problem? It’s already annoying to wait... and there’s no reaction

We are working on fixing the issue as soon as possible. We understand your frustration, however the fix has to be properly tested before being deployed on live version to be sure everything is in order and no other issues arise from implementing the fix.
Regards,
Geez

Geez closed this task as Resolved.Wed, Jun 12, 10:49 AM
Geez claimed this task.

Hello again.
The fix for the issue will be included in the upcoming hotfix/update!
Regards,
Geez

Thank you for the update!

Solo1 added a subscriber: Solo1.Thu, Jun 13, 11:49 AM

It's great to hear that there will be a hotfix to fix this issue. Please be as kind as to inform us of when this hotfix will be available. If you can't give an exact date please offer an approximate date.

polpa added a subscriber: polpa.Thu, Jun 20, 10:12 AM

Неделю играл нормально , сегодня опять начались эти ошибки каждые 10-15 минут. Сделайте уже что ни будь

Geez reopened this task as Confirmed Internally.Thu, Jun 20, 10:44 AM

Hello everyone.
It has come to our attention that the issue unfortunately persists even after the hotfix.
We are looking into fixing this as soon as possible.
Regards,
Geez

Спасибо

Since monday it worked for me! Not a single error message. Now it's back every 15 min.

Mara added a subscriber: Mara.Thu, Jun 20, 2:04 PM

Эти ошибки снова появились после небольшого патча или фикса этой ночи. Так же с момента изначального появления ошибки Query Timeout некоторые игроки начали жаловаться на проблемы с заходом на сервера в виде ошибки AuthPlayerLoginState

Same here, we have users complaining like crazy that the BE is kicking them every 15min.

some players are struggling.

This works for some of our players not all.
deleting all files in %localappdata%\DayZ
Adding the DayZ_BE.exe and dayz exe files to the firewall or antivirus software
Disable UAC
set Dayz DayZ_BE.exe and DayZ_x64.exe to run as Administrator

If it does not work - do this

Open Task Manager - Details
Run DayZ then find the DayZ_BE.exe and DayZ_x64.exe and set the priority to Realtime. this helps some users.

My only concern is DayZ will use all of the memory and crashes, seems like players with 64GB and higher does not have issues.
My ping to the Data Centre is very high (88ms+/-) and i don't get any of these errors never had. My PC is quite powerful.
Hope this helps

Klopka added a subscriber: Klopka.Fri, Jun 21, 6:39 PM

Please let us know when there is any news about the hotfix or other fixes for this error. So that you can log into the game and test it. From 13.06 to 19.06, everything worked fine, then every 15 minutes it throws out, as previously written. Feedback is very important, I will update the page every hour.

It seems to work better then it did im not getting kicked nearly as often as before. But yes it still does happen. Occasionally. Sometimes I go hours before getting kicked other times its every 15 minutes for a few times then it'll take hours.

It seems to work better then it did im not getting kicked nearly as often as before. But yes it still does happen. Occasionally. Sometimes I go hours before getting kicked other times its every 15 minutes for a few times then it'll take hours.

Until June 13-14, I had it like that, then apparently they uploaded some kind of hotfix, and then after June 19 everything broke again

Cybtro added a subscriber: Cybtro.Fri, Jun 21, 10:55 PM

I had these BattlEye related problems a few days ago. I noticed that the Steam Cloud Status (Steam > Library > DayZ) was displaying 'Steam Cloud Error - Unable to Sync'.
Then it occurred to me that my Documents folder (which is synced by Microsoft OneDrive) contains the folders 'DayZ' and 'dzsalauncher'. However, Microsoft OneDrive was inactive at that time.

So I thought that this Steam Cloud Error was caused by Microsoft Onedrive being inactive, and therefore could be causing the BattlEye related problems.

Then I performed the following:

  1. I shut down DayZ.
  2. Clicked on Microsoft OneDrive to open/activate it.
  3. Checked if the Microsoft OneDrive icon was active in the Windows system tray.
  4. Checked and waited for the 'DayZ' and 'dzsalauncher' folders in my Documents folder to sync successfully.
  5. Opened my Steam library.
  6. Clicked DayZ.
  7. Clicked 'Retry sync' at the Steam Cloud Status.

After this, the Steam Cloud Status at DayZ displayed 'Up-to-date' and I have had no more BattlEye related problems while joining a server or while playing when using the DZSA launcher.

Hopefully this can help you guys as well.

Can Bohemia please have a look at this ticket as well and maybe update it / merge it as its the same issue msot of us are having, https://feedback.bistudio.com/T180165

any updates on a fix i am ready to quit this game

it's seems i'm getting this too. Not managed to get past 15 minutes before kicked. tried on about 15 servers official and community all the same. game is just not playable.

any updates on this?

Geez added a comment.Mon, Jun 24, 10:32 AM

Can Bohemia please have a look at this ticket as well and maybe update it / merge it as its the same issue msot of us are having, https://feedback.bistudio.com/T180165

According to the devs this issue is not related to the BE query kicks.

Geez added a subscriber: Ivy.

Can Bohemia please have a look at this ticket as well and maybe update it / merge it as its the same issue msot of us are having, https://feedback.bistudio.com/T180165

According to the devs this issue is not related to the BE query kicks.

Okey, but can you update that ticket? Its been lying untouched for months with no update from devs.

had a clear night last night but today its back to kicking every 12-15 minutes. had enough.

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

7th now 24th, really could do with an update on progress or even a work around!

Geez added a comment.Tue, Jun 25, 11:02 AM

Thank you everyone.
There definitely is an issue and the dev team is looking into fixing it.
Regards,
Geez

7th now 24th, really could do with an update on progress or even a work around!

Unfortunately this is not a simple fix and our developers are working closely with BattlEye to resolve this as soon as possible. Thank you for your patience.