Thanks for the response, I understand. However, in another conversation, I was told:

Hi Geez,

In T178978#2593813, @huttch wrote:

In T178978#2593579, @Geez wrote:

Oh by the way, the performance issues seems to start at about this time every day. We're experiencing performance issues right now.

Can you please specify, if that means 20:45 your time?
Thank you!

Nope, that means it's around 12:30 pm Mexico Time, but I think the server might be on a different clock

In T178978#2593579, @Geez wrote:

Oh by the way, the performance issues seems to start at about this time every day. We're experiencing performance issues right now.

Can you please specify, if that means 20:45 your time?
Thank you!

In T178978#2593056, @huttch wrote:

In T178978#2592850, @Geez wrote:

In T178978#2592778, @huttch wrote:

In T178978#2592755, @Geez wrote:

In T178978#2592723, @Geez wrote:

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Will the new machine have more capacity?

In regards to slots? No.
In regards to CPU? Yes

What's the ETA?

We can set it in motion as soon as we have a greenlight from you

Server has been moved. Please let us know if there are any improvements.

It seems like the issues persist. We had some problems again a few minutes ago. The attached image is from 10 minutes ago. You can see the red icon in the left side.

Can you please share graphs of resources consumption?

Sure thing. I'm attaching the screenshot.

Regards

In T178978#2592850, @Geez wrote:

In T178978#2592778, @huttch wrote:

In T178978#2592755, @Geez wrote:

In T178978#2592723, @Geez wrote:

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Will the new machine have more capacity?

In regards to slots? No.
In regards to CPU? Yes

What's the ETA?

We can set it in motion as soon as we have a greenlight from you

Server has been moved. Please let us know if there are any improvements.

It seems like the issues persist. We had some problems again a few minutes ago. The attached image is from 10 minutes ago. You can see the red icon in the left side.

Can you please share graphs of resources consumption?

In T178978#2592755, @Geez wrote:

In T178978#2592723, @Geez wrote:

In T178978#2592704, @huttch wrote:

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

Sure thing! Moving the server to a different machine is totally fine. Will the new machine have more capacity? What's the ETA? Any help would be appreciated, we're desperate for a solution.

Cheers!

Will the new machine have more capacity?

In regards to slots? No.
In regards to CPU? Yes

What's the ETA?

We can set it in motion as soon as we have a greenlight from you

Server has been moved. Please let us know if there are any improvements.

In T178978#2592522, @Geez wrote:

In T178978#2592390, @huttch wrote:

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

It's getting worse, please help! 🙏

Is it okay for you if the server gets moved to a different machine? Ofcourse this will lead to change of an IP and the players will have to unfavorite and favorite the server again.
Regards,
Geez

In T178978#2592371, @huttch wrote:

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

Yeah, it's still happening every now and then. It's been going on for about two weeks now. I had to do a wipe last Friday, which helped a bit, but the issue persists, especially during peak hours and around 30 minutes before each restart (which is every three hours)

In T178978#2591949, @Geez wrote:

In T178978#2591498, @huttch wrote:

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}

I'm having the same problem. The server performance is just awful there's a red icon on the left side. It's unplayable, and now it's restarting outside of the scheduled restart times. These issues are killing a 3-year-old server. I've noticed the CPU Usage is almost at 100%. This can't be a configuration problem because I've had the same setup for months. Even after wiping on Friday, the problems are still there. Plus, I know of other servers experiencing the same issues.

DayZ, please, any support you can provide would be greatly appreciated.

Server IP 134.255.240.62:11000
Ticket ID: 1915068

Is the issue present still? How long does this go on? And does this happen only during peak hours or on lower CCU as well?

In T178978#2590721, @Swe_Skoog wrote:

@Geez

I had issues when server was highly populated and slow log update, got in contact with nitrado support and they did the classic “backend changes”

After this I got new IP, so I guess it’s a new host machine!
But now the server is completely unplayable, massive desync, yellow and red icon. Even with only 10 players online. Well now the logs are faster.

I’ve messaged them in the ticket w/o response. Last message from them was the 2/4-24
My community is raging and I’m losing members every day due to this issue.

Ticket id.1895145
Server IP. 85.190.142.62:13800{F3949212}