Well after going longer than 24 hours after providing all requested information and not having heard a single word, I've decided that it is no longer worth it to wait for response. Very disappointing how buggy/shitty this game is, and how little support there is for the community who have played/paid since this project launched. Thanks for nothing.

Update: Sorry the IP slipped my mind. My current server IP is

173.199.104.204:2302