Sure the AI processes commands but there is hopefully some code behind those commands no? Logic algorithms that instructs the AI where to go? Some sort of pathfinding?
As for public beta testers having to give devs incentives to do their work, that's silly, it's their job, its what they get paid for, and most probably they love it.
All I'm saying is they need to devote time and personnel on it, there are so many obvious flaws with the current implementation. I could understand it if it was a fringe case, if the behavior was hard to replicate, but it's not. You can literary plonk down three vehicles on a road, tell them to go somewhere in a convoy, place an enemy squad in the middle. Most likely they won't even make it to the enemy squad.