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People loosing their saves when updating mission
Closed, ResolvedPublic

Description

Many players are still reporting their mission progress getting erased when mission is updated (resume button dissapears if I have understood right).

Happens at least with my WLA mission:
http://steamcommunity.com/sharedfiles/filedetails/?id=173155826&tscn=1395506138

Unknown if this issue happens with DEV, official build or both.

Getting no issues when playing the old way.

Details

Legacy ID
1540960827
Severity
None
Resolution
Won't Fix
Reproducibility
Random
Category
Steam Workshop
Additional Information

Related recent messages in the WLA workshop page.
"Yesterday, i spent 6 hours for play. It was very good but today I lose any saves.WTF!!!!!"

"I dont understand why but everytime the game is shut down a couple of hours or when their is an updtade i have to restart everything cuzz i lose the save any idea ?"

"sOAK i think i found sometings since i deleted this mod on stratis the small island whit maxwel camp i do not lose the save games animore"

"SaOk, I didint use any mods. Today tryied to play again, but losed save-files again (30 min)..."

"I am nowadays using non-steam versions only, since I enjoy long game play and being able to actually conquer something (take 20+ hours) before saves get corrupted by either update."

"After have been playing for 8 hours in a row, the game crashes. The worst part is, that all my save files are gone and the only thing you can do, is to start all over.... That is abug that needs fixing!"

Event Timeline

SaOk edited Steps To Reproduce. (Show Details)Mar 22 2014, 5:38 PM
SaOk edited Additional Information. (Show Details)
SaOk set Category to Steam Workshop.
SaOk set Reproducibility to Random.
SaOk set Severity to None.
SaOk set Resolution to Won't Fix.
SaOk set Legacy ID to 1540960827.May 7 2016, 6:15 PM

My question would be if the mission was updated for real or just been refreshed from Steam workshop.

To my understanding, if there's a new mission file with changed content, you cannot use an old save with it - it would make no sense, the entire state is fubar.

Or did I misunderstand something?

SaOk added a comment.Mar 24 2014, 12:10 PM

I guess the player is loosing resume button, when mission is updated. Normally they should be able to continue with old version using resume, but from the late last year have folks have mentioned resume button vanishing.

There was this issue earlier if related to this:
http://feedback.arma3.com/view.php?id=16524

Waited to see if the new official build would have solved this savegame issue too but not.

Last january one had managed the continue old save:
"When i want to load,i has just "play" but my saves files were into C:\Users\Alexandre\Documents\Arma 3\Saved\steam\[dyn%2fsp]%20whole%20lotta%20altis.altis

To reload your old game:

  • Don't create new game now.
  • Copy the file "save.arma3save" or "autosave.arma3save" and put it anywere you want. (choise the later you have).
  • Delete the all files into [dyn%2fsp]%20whole%20lotta%20altis.altis. keep "Weapon.config" it is your "Virtual ammo box".
  • Create new game.
  • In the folder [dyn%2fsp]%20whole%20lotta%20altis.altis.The new file who have the same name isn't your old because it was patch yesterday. old : 3868kb new : 3885kb, that why the game don't found your old save.
  • Quit and paste the old "save.arma3save".into the new folder save.
  • optionnal i have paste this "save.arma3save" too and rename it to "autosave.arma3save" to have the second same save file.

Enjoy. sorry for my english."

SaOk added a comment.Mar 24 2014, 12:15 PM

I havent managed to reproduce the problem myself. Rarely play the mission long and if playing, I always use the old method.

I don't think versioning related to existing savegames is implemented. While for some this would be nice but OTOH the users would never see or receive an updated/fixed mission while they still got a savegame.

IMO it should ask if it should update the mission if a savegame is still around instead of mindlessly overwriting it.

SaOk added a comment.Mar 24 2014, 9:11 PM

Before late last year, it only downloaded the newest mission version when clicking restart. Players could use old mission version as long they wanted.

KooZ added a comment.Mar 25 2014, 12:34 PM

Taken from WLA Workshop page:
File Size: 8.154 MB
Posted: 26 Aug, 2013 @ 10:20pm
Updated: 21 Mar @ 11:01pm

I report having lost my save multiple times this week.

I last played this game until today's 2 AM, went to sleep and when I came back the save was a goner. (10AM)

I also report loosing the save file for as little as a Arma 3 crash, happened multiple times. Arma 3 froze, I booted it back up, no save.

It appears that 0016634 is reporting the same issue.

So the Workshop scenario I have played for the past week just got updated yesterday. And my saved game is gone... It is actually SaOKs scenario [DYN/SP] Whole Lotta Altis. I assume most people play this for weeks so that is why they report that scenario.

SaOk added a comment.Mar 31 2014, 10:09 PM

Old profile mixing something? This was posted to WLA mission page:
"SaOK[FIN] Can you check if saving issues are also a cause of old "profiles" being used for new maps, that are profiles from several uninstallations and so on. My old profile refused to make it's own folder in "my documents/arma 3" where as a new profile does, and the saves show up."

Iceman added a comment.Apr 2 2014, 2:30 PM

Hello,

can you please confirm saves disappearing with newly created profiles?

Thank you.

SaOk added a comment.Apr 2 2014, 6:10 PM

Havent got the issue myself yet, but posted the request to WLA mission page. Will let you know if someone still say it happening with reseted/new created profile.

SaOk added a comment.Apr 2 2014, 8:12 PM

Possible report (from WLA mission page in workshop) of issue being there also with new profile:
"SaOK[FIN] - 1st april, save removed due to mission updated :) not related to profile new/old. I don't mind starting over since i keep messing up with the construction truck building."

SaOk added a comment.Apr 10 2014, 12:11 PM

Could the old "ArmA3 Alpha"-folder cause some conflict? Removed it myself, but havent yet reproduced the savegame missing issue myself.

Mission savegame folder is named [dyn%2fsp]%20whole%20lotta%20altis.altis. Could the [ ]'s symbols have some bad effect or the / (%2f) ?

The Alpha folder might be causing the issue (as there was no Workshop implementation until full release). (I doubt about the "]%" and other special symbols.)

Could you please try to remove all Arma 3 folders from your documents folder and then retest if Workshop still removes your saves? Please note that removing these folders from documents will erase your profiles and non-expanded user missions. However, it will help us in a great way to find out what the problem is.

Thank you very much.

SaOk added a comment.Apr 10 2014, 1:03 PM

With "ArmA3 Alpha"-folder removed the issue happened for me. First was playing, then saved, exited the game, came back and there was resume button normally. But as second test, I uploaded "new" version for the mission to workshop, exited the game, saw that steam instantly downloaded something, and once getting back the only options is "Play" so resuming/savegames get missing when mission is updated in the workshop. It should only download the latest mission version when pressing restart for the mission, but now its doing that automatically erasing the old version and saves.

Hello,

we discussed this issue and came to the conclusion that it will be better not to allow to load old versions of the mission.

If the scenario author decides to update his mission, it should be taken as the mission was patched and therefore it is not considered optimal to have players play several versions of the mission (please consider that they might not even know that the scenario can be updated).

We are removing the options "Restart" and "Resume" after the scenario is updated from Workshop and adding only "Play" option. This should remove all problems with loading incompatible saves.

Please note that we are partially limited by Steam Workshop functionality and are aware of the fact that this decision might have its opponents. However, we believe it is the best solution to put the administration of the mission fully into scenario author's hands and let him decide when and how often to update the mission.

We thank you for understanding and sorry for inconveniences.

SaOk added a comment.Apr 10 2014, 1:55 PM

Thats a bit shame since WLA playtime is from 15-30 hours. Even if updating the mission more rarely there will be always someone that then looses his progress. I am not updating the mission to fix bugs, but to expand it even more.

The not forced mission updates were possible still late last year so suprised its no longer possible. But respecting your decision.

SaOk added a comment.Apr 10 2014, 3:10 PM

Started working on own save system using profileNamespace so at the end, maybe this issue isnt that big deal. ;)

MadDogX added a subscriber: MadDogX.May 7 2016, 6:15 PM

Mass closing tickets marked as resolved more than 1 month ago.

If the issue is in fact not resolved, please create a new ticket referencing this one and ask for it to be re-opened.