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DayZ 1.5 Classic - Player can't connect
Need More Info, NormalPublic

Description

PC version 1.05 stable

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
6.4
Category
Dedicated Server
Steps To Reproduce
  1. Player connected and play normal
  2. Player is kicked in connect to server or play online with bad internet connection, server game don't log this, exist is only this in console:

19:45:58 [LoginMachine]: Force remove player Grom (17408281)

  1. Start connect again, this don't worked, player get this:

https://cdn.discordapp.com/attachments/297642079218040834/619213975925817355/unknown.png

  1. I am connect to rcon program to server, get this:

https://i87.fastpic.ru/big/2019/0905/53/3bcbcd65cd657e4bc1c508aee7cc1353.png
What is a lobby? This game don't have a lobby

  1. I am kick him
  2. player connect to server again and normal play
Additional Information

This bug exist in server game from 1.0 version, you don't fix this, but this allready exist in game with every bad connections players and crashes games.
Server and client game don't have any mods.
Server lohgs and 1 dump file:
https://dropmefiles.com/9HWZa
or this link
https://www92.zippyshare.com/v/HOJPxq2U/file.html
Nickname player Grom UID game YZmEYJqETQ1Kj5dAYnCb5d_pzLRk4JoVJer_9yf03x4= for scan logs

Related Objects

Event Timeline

AXEL7 created this task.Thu, Sep 5, 7:43 PM
AXEL7 added a comment.Fri, Sep 6, 10:57 PM

Actual in this currect 1.5 version stable! Any info? No?

Geez changed the task status from New to Need More Info.Wed, Sep 11, 12:56 PM
Geez added a subscriber: Geez.

Hello AXEL7.
Can you please translate what does this error state?

https://cdn.discordapp.com/attachments/297642079218040834/619213975925817355/unknown.png

also, is it possible that this is a network issue on the side of this player? As we had no reports of such behaviour previously.

Regards,
Geez

AXEL7 added a comment.Thu, Sep 12, 9:14 PM

Hello AXEL7.
Can you please translate what does this error state?

https://cdn.discordapp.com/attachments/297642079218040834/619213975925817355/unknown.png

also, is it possible that this is a network issue on the side of this player? As we had no reports of such behaviour previously.

Regards,
Geez

In the screenshot, the game reports that it was unable to connect to the server due to an unknown error (I'm telling you about the message at the top of the screen). In this case, the game server itself does not fix connections.
2 servers worked in 1 real server mashine in 1 ip address and diferent server ports, in bug time this player can't connect to first server and can connect to second server game, but in database server character is don't locked,
The problem from provider is possible, we assume, but according to messages from provider, problems are not observed, connection stable, and this problem is observed only at people with the unstable Internet (the ping can sharply change)

Lex added a subscriber: Lex.EditedFri, Sep 13, 2:55 PM

A possible problem may be the client's IP address.
Check the path on the CMD command line (Win + R - cmd), from the client to the problematic IP address of the game server, command:

  1. tracert IP address - shows the path to the server, and on which server path the problem occurs
  2. ping IP address -t - will show if there are time intervals in packets


Check which IP address is provided from the provider to the client, internal or external. This problem should not arise with an external one, but you can contact your provider with a request to change the external IP address from internal to external, or change the external IP address if the client's IP address is blocked somewhere on the traffic.

AXEL7 added a comment.Fri, Sep 13, 7:04 PM

I hear you. But explain to me then why at departure of the player from the server his identifier remains to be registered in the list of players on the server as in the status of Lobby of the server whereas actually the player at this moment took off from the server. And as long as manually by means of Rcon-admin server using Battleye that player does not kick out, he can't log in to the server normally?

Lex added a comment.EditedFri, Sep 13, 11:01 PM

@AXEL7 Somewhere on the tracker there was a ticket about a similar problem that the client, going to the main menu of the game (due to disconnect), could not connect to any server without restarting the game. Only after restarting the game did he manage to return to the server or connect to another server.
 But all this is more like a special case, since there are no mass complaints with a similar problem. I see only the second such ticket.

Is the client trying to connect to the server without restarting the game?
Can a client connect to another server without restarting the game?
What happens on the server when the client connects to another server or closes the game?
How many clients complain about this problem for this server?
A similar problem is repeated at the client \ clients and for other servers?

By answering these questions, it will be possible to determine on which side the problem is hidden.

AXEL7 added a comment.Sat, Sep 14, 1:21 PM

To another server, the client can connect without restarting the game, to the same no, until its non-existent clone manually kick from the server. The problem is observed both when re-entering and when restarting the game, it does not matter. Some at the time of connection to the same problem writes an error Duplicate ticket, the symptoms are the same. In logs of the server there is nothing at people who do not receive an error about Duplicate ticket, and at those who receive Duplicate ticket there is a half-connection and a kick at once. No other symptoms problems I not found, the problem least with patch 1.04 there is have 10 from 60 players at times, extremely rarely but pile have people on patches 1.02 and 1.03. Basically, as it was correctly noted earlier, people with a large ping or unstable Internet connection, which in itself imposes possible problems on their part, but the symptoms of the problem are observed in all such players. The problem is solved either by a manual kick or by rebooting the server game.

Lex added a comment.Sat, Sep 14, 3:55 PM

@AXEL7 Player ping should not cause a big problem. You can have a small ping, but if the communication channel is unstable and has many waiting time intervals, this is primarily a client problem, and secondly it can become a problem for other players on the server. I do not know how the ping limit is implemented for players on DayZ servers. In Arma, from RCon, you could select any ping value for the limit, and the server automatically kicked the player with a ping above the limit. Does Dart have such a setting for the server?

In DayZ there are 2 settings for server ping, in Battleye (including DarT) and in the configuration of the game server. And here is kicks I mean precisely the second such players. Strange that don't know, I thought the game developers know their game code.
In any case, in any game the problem with the ping and kik lead to the complete exclusion of the player from the server without any further problems with reconnecting to the server and the players around him, why this problem exists in a game like DayZ, and even in the release, not the test version, I was not clear. It seemed to me that this is the basic functionality of any game and its basis.

Lex added a comment.EditedSun, Sep 15, 2:57 PM

@AXEL7 I am not from the development team. I wanted to help you fill in the gaps that are in the ticket description. If you read the ticket, the name suggests that a client with poor internet cannot reconnect to the server. No developer can care about the quality of the client’s Internet. The name of the ticket is confusing. For this reason, the name should sound like - "The server cannot correctly kick the player from the server in some cases" or similar. This may help to quickly understand the essence of the problem. I guess that @Geez was also confused, he was distracted by the name of the ticket. This follows from his answer and question to you, since it is almost not important why the client lost contact and what is written in the picture. The essence of the problem is deep in the ticket, not on the surface. Now you should not change the name of the ticket, just give an answer for @Geez - about the essence of the problem.

P.S.
This is a ticket T118711 to the old version of the game, but perhaps it has a general character.