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Constant Crashing Since APEX Update
Acknowledged, NormalPublic

Description

I have since the APEX update been unable to play ARMA 3 for more than 10 minutes at a time do to constant crashing. The error is "Memory at XXXXXXX could not be read..." as well as "STATUS_ACCESS_VIOLATION". I have tried literally everything to try and resolve this issue with absolutely no luck. Please help!!!

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
Game Crash
Steps To Reproduce

Play the game and it'll crash every time whilst trying to play.

Event Timeline

Jawsh added a subscriber: Jawsh.Jan 22 2017, 12:27 AM

@InfraRedLXIX, try the below possible solutions one-by-one:

  1. Restart your computer and launch Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache... button.
  4. Steam will verify the game's files - this process may take several minutes.
  • Try all of the possible solutions listed for 0xC0000005 - ACCESS_VIOLATION on the Arma 3 Unusual process exit article on the Bohemia Interactive Community Wiki.

If the game continues to crash then use the Arma 3 Launcher to prepare a troubleshooting report and then upload the report to the feedback tracker for the developers to review.

For issues regarding Arma 3 you can file a troubleshooting report, also via an action available in the option menu in the upper right corner (gear icon)

Be sure to upload the whole report file. If the report file will not upload directly to the feedback tracker then try uploading to a free file sharing service such as Dropbox, Microsoft OneDrive, Google Drive, Mega.nz, and so forth, and then link to the report file.

@InfraRedLXIX, try the below possible solutions one-by-one:

  1. Restart your computer and launch Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache... button.
  4. Steam will verify the game's files - this process may take several minutes.
  • Try all of the possible solutions listed for 0xC0000005 - ACCESS_VIOLATION on the Arma 3 Unusual process exit article on the Bohemia Interactive Community Wiki.

    If the game continues to crash then use the Arma 3 Launcher to prepare a troubleshooting report and then upload the report to the feedback tracker for the developers to review.

For issues regarding Arma 3 you can file a troubleshooting report, also via an action available in the option menu in the upper right corner (gear icon)

Be sure to upload the whole report file. If the report file will not upload directly to the feedback tracker then try uploading to a free file sharing service such as Dropbox, Microsoft OneDrive, Google Drive, Mega.nz, and so forth, and then link to the report file.

I have tried everything on the wiki page, as well as everything that I could find on steam and here in the feedback tracker. I have also posted the full report log in this thread [ArmaReport_Log_XXXXXXXXXXX_Asus.zip]

Alwin claimed this task.Jan 23 2017, 11:27 AM
Alwin changed the task status from New to Reviewed.

Hi, @InfraRedLXIX

Try to delete your profile folder (create a backup) a try to start the game.

The file yourprofilename.vars.Arma3Profile must be deleted.
Path: C:\Users\*username*\Documents\Arma 3

also, try to unload all your mods, run the game adn check if the issue still persist. In other case, try to copy back all mod one-by-one. Some of them can be broken and you´ll smoothly investigate which one is culprit.

I have tried already with no luck. I have the issue with or without mods. I have tried everything listed in the community wiki page with absolutely no luck.
I have updated all required programs (C++ Visual, DirextX, etc.) as well as my all of my drivers.

I have redirected my Arma folder completely to a new drive with no luck.

I have tried using MSCONFIG to disable background processes that are not relevant to the operating system.

I have tried REGEDIT, as well as LargePages.

I've tried using a 3rd party performance application for Arma.

I have tried reinstalling the game, as well as deleting the folder from "My Documents" and Local App Data.

The amount of stuff that I have tried is absolutely ridiculous, and yet I receive the exact same crash errors whilst trying to play the game. Is there not some way to look at the file I submitted and see whats causing the issue? That's what I was told to do, and that is what I have done.

Hi, @InfraRedLXIX

Try to delete your profile folder (create a backup) a try to start the game.

The file yourprofilename.vars.Arma3Profile must be deleted.
Path: C:\Users\*username*\Documents\Arma 3

also, try to unload all your mods, run the game adn check if the issue still persist. In other case, try to copy back all mod one-by-one. Some of them can be broken and you´ll smoothly investigate which one is culprit.

Sorry I didn't know I could just @ you instead of quoting.

Alwin added a comment.Jan 24 2017, 9:41 AM

@InfraRedLXIX Did you try run Arma with 64bit client? You crash is caused by some discrepancy in your .exe file. I think, it´s should be a low video memory space.

InfraRedLXIX added a comment.EditedJan 25 2017, 12:40 AM

@Alwin Yes I am using a 64bit OS. But, even before the 64bit compatibility was released I was having the same issue. I also checked my graphics cards dedicated ram and it says I have 8GB of total ram, with 2GB of dedicated ram.

*EDIT* I'm actually not sure if I'm using the 64bit version. I have a 64bit operating system, but like I said I've had this issue ongoing since the APEX update.

Have tried both with and without mods, Ive also tried using the custom memory allocators and just tried using a vram command line in the launch options....with no luck :(

Alwin added a comment.Jan 25 2017, 9:25 AM

And did you try profiling branch?

Profiling game branch. After downloading new data verify the integrity of the game cache.

• profiling branch (special performance + profiling build - requires access code: CautionSpecialProfilingAndTestingBranchArma3), alternative download of needed binary possible from Dwarden's dropbox

Alwin changed the task status from Reviewed to Acknowledged.Jan 25 2017, 9:25 AM
InfraRedLXIX added a comment.EditedJan 25 2017, 11:55 AM

@Alwin Same crash errors, with and without parameters.

@InfraRedLXIX, was an arma3.bidmp file also generated? If so then please attach that too, for the developers.

InfraRedLXIX added a comment.EditedJan 26 2017, 5:59 PM

@Alwin @Jawsh 9 times out of 10 if I run Arma with battleye it will just crash and give me a microsoft error. If I run it without battleye, the game will crash and give me an Arma error "Status_Access_Violation". Theres an attached .zip file in the start of the thread with a full crash report generated by Arma. The .rpt's and .mdmp's are the crash reports that I have manually extracted from my local app data.

Alwin added a comment.Jan 27 2017, 9:02 AM

@InfraRedLXIX I recommend you fix your libraries. Also you can check BattlEye FAQ.

InfraRedLXIX added a comment.EditedJan 28 2017, 10:47 AM

@Alwin I already tried a similar tool to reinstall all required software (Visual, DX, ETC) with no luck. I also just tried the application you sent to force install DX, and it had no effect. Went into game, lasted a minute, game crashed with the exact same error. The second part mentioned archiving the logs file from my local app data folder so here is the compressed version of the folder.

*EDIT* Also ran the .bat file provided and it also had no effect.

I downloaded a program from microsoft, as it was listed on the community wiki for arma3 errors called dependency walker. Needless to say, there are a ton of errors and missing .dll files. So how do I go about fixing this now? (The .rar is a copy of the .wdw that I received after scanning Arma3.exe)

InfraRedLXIX added a comment.EditedJan 29 2017, 2:16 AM

*EDIT* After uninstalling and relocating Arma3 once again my game crashed not even 5 minutes into a game. These are the files taken from my local app data folder. I also went ahead and cleaned all of my user app data folders (Temp, local, etc.) in hopes that it was possibly a virus or something that was causing the failure, but this too had no effect. Downloaded a new anti virus software that was recommended through the community wiki, removed some PUP but this too had no effect. The game continues to crash, and is literally unplayable.

Alwin added a comment.Jan 30 2017, 4:53 PM

That´s odd.
The last thing that I can recommend you is delete your missions from folder or check your PC due to any viruses. Also you can try re-download your game data files.

As for @InfraRedLXIX 's thread:

I was finally able to fix it by deleting all files from these locations:

C:\Users\<USERNAME>\Documents\Arma 3
C:\Users\<USERNAME>\AppData\Local\Arma 3\MPMissionsCache
C:\Users\<USERNAME>\AppData\Local\Arma 3\players
C:\Users\<USERNAME>\AppData\Local\Arma 3\squads
C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Missions
C:\Program Files (x86)\Steam\steamapps\common\Arma 3\MPMissions
C:\Users\<USERNAME>\Documents\Arma 3\missions
C:\Users\<USERNAME>\Documents\Arma 3\mpmissions
C:\Users\<USERNAME>\Documents\Arma 3\Saved\missions
C:\Users\<USERNAME>\Documents\Arma 3\Saved\mpmissions
C:\Users\<USERNAME>\Documents\Arma 3\Saved\steam
C:\Users\<USERNAME>\Documents\Arma 3\Saved\steamMPMission
C:\Users\<USERNAME>\Documents\Arma 3\UserSaved\missions
C:\Users\<USERNAME>\Documents\Arma 3\UserSaved\mpmissions
C:\Users\<USERNAME>\Documents\Arma 3 - Other Profiles

Also fixed the Unable to init directx by downloading and installing this:

https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

As for the STATUS_ACCESS_VIOLATION, do the following steps:

  1. Open Windows Explorer
  2. Right Click the C:\ Drive
  3. Go to Properties
  4. Click the "Security" tab
  5. Under the "Group or user names" box, click Edit
  6. Click the "Users (PC_NAME\Users)" option inside the "Groups or user names" box
  7. Click the box next to the the Full Control Under allow.
  8. Repeat for "Administrators (PC_NAME\Administrators)" and "SYSTEM" options.
  9. Click OK on the bottom of the box. (If a window pops up with a loading bar like your copying something, then its working)
  10. Click OK on the original box that is left

    It should now be fixed.

@Alwin @seethingword I uninstalled the game, put it onto my SSD, and changed all security permissions for both my HDD "C" and SSD "E." Before I re-downloaded, I deleted all of the folders in My Documents and my Local Data folders. I also deleted the mission folders for both local and multiplayer caches. Got into a game, played for about 10 minutes and once again the game crashed. I already used Malwarebytes to see if it was possibly some malware causing the issue, but it wasn't because it's still causing my game to crash even after removing about 20 PUP's.

Is there no way that the following crash dumps can be viewed to figure out why my game is unplayable????

Alwin added a comment.Jan 31 2017, 9:27 AM

@InfraRedLXIX Try to disable this parameters

C:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3.exe" -maxMem=2047 -maxVram=3071 -malloc=tbbmalloc

I´ve noticet that you have launched Arma3.exe thw twice. Do you run exe file with your parameters too? Looks like it. Basically, Arma 3 runs from .exe located in your Steam folder a adding the same parameter can cause issues.
Next, try to change your resolution and if you playing on the fullscreen, you can switch to windowed mode.

Did you try to update your GPU drivers or check your video memory limit? Launch the Task Manager during gameplay and check background processes.

@Alwin Relocated Arma, yet again. Removed the launch paramaters. Worked for about a day, then crashed.

@Alwin Wrong .rpt but even in windowed mode, and without parameters it still crashed. This .rpt without paramters in windowed mode simply lists that the fault is in the Arma3.exe and doesn't explain much else.


Fault address: 00B2E5EB 01:0092D5EB D:\Steam\steamapps\common\Arma 3\arma3.exe
file: Infantry_KingOfTheHill_by_Sa-Matra_for_BIS (__CUR_MP)
world: Altis
Prev. code bytes: C0 F8 01 85 C9 74 09 B8 01 00 00 00 F0 0F C1 01
Fault code bytes: 89 0E 8B CE C7 46 04 00 00 00 00 E8 25 5D DA FF

Registers:
EAX:0004A563 EBX:FFFFFFFF
ECX:0954BFD0 EDX:393D2FEE
ESI:FFFFFFF8 EDI:00000001
CS:EIP:0023:00B2E5EB
SS:ESP:002B:02E3EFD0 EBP:00000000
DS:002B ES:002B FS:0053 GS:002B

Flags:00010202

Here's my event viewer cache. Cant find any issues other than with useless COM Surrogates. Then again, I'm not sure what I'm looking for so if anyone can help, that'd be great.