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Black screen
Closed, ResolvedPublic

Description

Each time I play to Arma III, the game switch off my video card.

This crash come in different situations :
For example, when I would like to take an helicopter, my screen became black and it search video signal.
I have the same problem in other situation (in editor, in game, when I abord, ...)

I tried to change setting but no change
Do you have a solution to fix this issue?

Details

Legacy ID
3315952331
Severity
Crash
Resolution
Unable To Duplicate
Reproducibility
Always
Operating System
Windows 7
Category
Game Crash

Event Timeline

iiblackcatii edited Additional Information. (Show Details)
iiblackcatii set Category to Game Crash.
iiblackcatii set Reproducibility to Always.
iiblackcatii set Severity to Crash.
iiblackcatii set Resolution to Open.
iiblackcatii set Legacy ID to 3315952331.May 7 2016, 12:48 PM
Bohemia added a subscriber: Fank.Mar 17 2013, 4:29 PM

We need dxdiag and files from this folder for solve your problem. C:\Users\<Name>\AppData\Local\Arma 3 Alpha\

Can you upload somewhere in winrar package please?
When package will be smaller than 5,000k, so you can attach here. Thank you.

http://feedback.arma3.com/how-to-user.html.html

Please find attached the files you want.
Now, I have the black screen systematically. I have to restart my computer each time I try to play ! When I use "ctrl + Alt + Del", There no action.

Thanks for your help

"the game switch off my video card?"
Do you have to restart pc after this issue or is graphic driver recovered?
Do you have suitable power source for your graphic card?
Can you try please install latest graphic drivers? Usage of drivers cleaner before installing new drivers will make sure you have no corrupted drivers left on computer.

I have to restart pc after crash because my screen diplay "no signal".
I installled lasted driver for my graphic card but no change.
All other games installed on my computer have no problem (arma2, battlefied3,...).
No problem on my power (900w gold)

Sometimes I can play 10min and sometimes the game crash after 2 seconds!
Regularly arma 3 crash when I press on "abort" or even in editor mode.

Sorry for my english

Can you try in dev version? You can activate dev version in steam.
Right click on Arma III in your Steam Library>Properties>Betas>development build

Let me know then. Thank you.

I already try dev version but there is no change.

It looks like hw issue. Do you have overclock of your graphic card? Do you hear sounds, when you have this black screen?

I never overclockek my graphic card.
Yes I hear the sound few second during the black screen and after nothing.
I have to make an hard reset....
Do you have a solution?

Do you have some news?

I switched HDR quality to LOW and the problem has been solved !

VXR added a subscriber: VXR.May 7 2016, 12:48 PM
VXR added a comment.Mar 30 2013, 2:06 PM

The black screen also shows up on my system somtimes, Alt-tabbing out and in solves the problem. This problem occurs 2/10 games I play with ArmA 3.

Cujo added a subscriber: Cujo.May 7 2016, 12:48 PM
Cujo added a comment.May 17 2013, 8:12 AM

I have similar problem. Randomly my video card crashes. The gamę goes black and comesback again but no anti aliasing is turned on. Im albo not Able to use mouse after this happens. Only keyboard works. I do overclock my card though but it's stable when testing with stress software and never have problems with any other game

Fank added a comment.May 12 2014, 8:04 PM

@Cujo could you add your DxDiag as an attachment?
http://feedback.arma3.com/how-to-user.html.html

And your RPT file?

Ticket can be closed, as it's not valid anymore.

Dwarden closed this task as Resolved.Jan 19 2020, 10:11 AM
Dwarden updated the task description. (Show Details)
Dwarden changed Resolution from Open to Unable To Duplicate.
Dwarden edited Steps To Reproduce. (Show Details)
Dwarden edited Additional Information. (Show Details)
Dwarden set Operating System to Windows 7.
Groove_C removed a subscriber: Groove_C.Jan 25 2020, 2:16 PM