TrackIR blocked by BattlEye launcher
Awaiting internal Testing, NormalPublic
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Description

Please provide the following when creating the Ticket:

Game Version number: 1.2.1.189
Modded?: (Yes/No) n/a
If modded, please list the mods:

Issue Description:
When starting game with Battleye enabled, trackIR fails to load.
Tested without battleye and it worked fine.

18:57:47: Starting BattlEye Service...
18:57:49: Updating...
18:57:50: Launching game...
18:58:08: Note: File blocks can be ignored if they don't cause problems with the game.
18:58:08: [INFO] Blocked loading of file: "C:\Program Files (x86)\TrackIR5\NPClient64.dll".

Details

Severity: Major
Resolution: Open
Reproducibility: Always
Operating System: Windows 11 x64
Category: BattlEye

Steps To Reproduce

Launch TrackIR client (5.5.3)
Launch game with BattlEye enabled
TrackIR is non functional.

Event Timeline

StevieB created this task.Feb 22 2025, 8:10 PM

StevieB changed Category from General to BattlEye.

Geez changed the task status from New to Awaiting internal Testing.Feb 24 2025, 12:52 PM

Update. Yesterday this started working again, and BattlEye stopped blocking the TrackIR dll, so it's possible something has solved this. TrackIR was not updated and this was prior to the latest update released today, so I don't know if BattlEye itself resolved it? I will monitor for a few more days then consider it resolved.

Still getting this error.

As of the time of this report. It also happens with OpenTrack release (2023.3.0) and pre-release (2024.1.1) versions using NPClient64.dll

https://github.com/opentrack/opentrack/releases

12:51:14: Starting BattlEye Service...
12:51:16: Updating...
12:51:18: Launching game...
12:51:36: Note: File blocks can be ignored if they don't cause problems with the game.
12:51:36: [INFO] Blocked loading of file: "[path]\NPClient64.dll".

Email sent to BattlEye and issue was posted (not by me) to OpenTrack github.
Hopefully this issue can avoid jurisdictional finger-pointing and blame shifting by the most responsible party.

Github Issue

https://github.com/opentrack/opentrack/issues/2040

Email to BattlEye

Subject: OpenTrack Blocked by BattlEye

Previously working, now blocked. Head tracking software natively supported in Arma Reforger (and other Arma titles).

Arma Reforger Build: 1.4.0.31 2025-05-30 12:39.5
OpenTrack release (2023.3.0) and pre-release (2024.1.1) versions using NPClient64.dll
Fresh uninstall and reinstall of BattlEye doesn't affect it.

Cross-Posted to BI Studios Feedback Tracker and OpenTrack Github Projects
https://feedback.bistudio.com/T189252
https://github.com/opentrack/opentrack/issues/2040

Error message from Launcher:
12:51:14: Starting BattlEye Service...
12:51:16: Updating...
12:51:18: Launching game...
12:51:36: Note: File blocks can be ignored if they don't cause problems with the game.
12:51:36: [INFO] Blocked loading of file: "path]\NPClient64.dll".

(Related also to ticket https://feedback.bistudio.com/T184759)

In T189252#2759456, @StevieB wrote:

Update. Yesterday this started working again, and BattlEye stopped blocking the TrackIR dll, so it's possible something has solved this. TrackIR was not updated and this was prior to the latest update released today, so I don't know if BattlEye itself resolved it? I will monitor for a few more days then consider it resolved.

Don't use BE but did install it to help test. Can confirm that early yesterday it was blocking my TrackIR, although it did not block it on the first start of the game, only on all game starts after that so since I don't use it, I uninstalled it. Installed it again this morning and out of 8 game restarts, and 4 computer restarts, it worked every time, so it appears to be fixed.