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GPU Hang
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Description

Issue Description:
Every now and then after some gameplay, (no matter the scenario) the game crashes with the error "Exception: GPU hangs!".
This happens on both experimental and normal versions of the game. Same error, same timeframe (isch).

No MODS

From the console.log:



13:14:46.160 SCRIPT (W): Error when serializing attach link!- #AR-Role_SeniorRifleman | entity: SCR_ChimeraCharacter<0x0000026BC3C748A0> @"ENTITY:4611686018427388007" ('SCR_ChimeraCharacter','Assets/Characters/Basebody/Basebody_Male_01.xob') at <3051.716064 72.661354 1568.581665> @"{333DA6244C7DA34C}Prefabs/Characters/Factions/OPFOR/USSR_Army/Character_USSR_SR.et", prefab: 'Character_USSR_SR.et', pos: <3051.716064,72.661354,1568.581665>, flags: PLACEABLE, VIRTUAL, HAS_FACTION, HORIZONTAL
13:14:46.160 SCRIPT (W): Error when serializing attach link!- #AR-Role_Rifleman | entity: SCR_ChimeraCharacter<0x0000026BC3C74C00> @"ENTITY:4611686018427388097" ('SCR_ChimeraCharacter','Assets/Characters/Basebody/Basebody_Male_01.xob') at <2932.854736 67.385574 1585.786133> @"{DCB41B3746FDD1BE}Prefabs/Characters/Factions/OPFOR/USSR_Army/Character_USSR_Rifleman.et", prefab: 'Character_USSR_Rifleman.et', pos: <2932.854736,67.385574,1585.786133>, flags: PLACEABLE, VIRTUAL, HAS_FACTION, HORIZONTAL
13:14:46.161 PLATFORM : Saving of data to container 'sessions' started.
13:14:46.168 SCRIPT : SCR_LatestSaveDSSessionCallback: LocalSave: .LatestSave
13:14:46.168 PLATFORM : Saving of data to container 'sessions' started.
12:29:40.767 RENDER (E): Invalid copy queue fence value (complete = -1, expected 2202343), GPU crash is likely
12:29:40.767 RENDER (E): Render error (-2005270523 = 0x887A0005): The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. The application should destroy and recreate the device.
12:29:40.767 RENDER (E): func: m_pD3DDevice->GetDeviceRemovedReason()
12:29:40.767 RENDER (E): D:\jenkins\workspace\continuous_branches_stable_1.3.0\ARGamecode\Enfusion\Enfusion\src\render\enf_rendmainimpl.cpp(3205): enf::RendererImpl::EndFrame
12:29:40.767 RENDER (E): Device removed, reason: DXGI_ERROR_DEVICE_REMOVED
12:29:45.771 RENDER (E): Parsing DRED output:
12:29:45.771 RENDER (E): DRED output finished...
12:29:45.771 ENGINE (F): Crashed
12:29:45.807 RENDER : ----------------------------------------------------------------
12:29:45.807 RENDER : ----------------------------------------------------------------
12:29:45.807 RENDER : Rend: Fps:1000000.00 (0.00ms) | Present 0.00ms | Wait4GPU 0.00ms (graphical 0.00 + copy 0.00) | defrag 0.00ms
12:29:45.807 RENDER : Rend: DP:0000 DPI:0000 DPR:0000 DPID:0000 Tri:00000 Vert:000000 CSRun:00|AllV:00x(00000) AllI:00x(00000) BegV:00x(00000) BegI:00x(00000)|TRes:0173
12:29:45.807 RENDER : ----------------------------------------------------------------

As far as I'm aware, I did not remove my GPU from my system XD!

This is on both of the latest versions as of 2025-01-23.
Reforger: 1.2.1.173
Reforger experimental: 1.3.0.38

OS: Windows 11
CPU: AMD Ryzen 7 9800X3D 8-Core Processor
RAM: 31861 MB
GPU: NVIDIA GeForce RTX 4080 SUPER
VRAM: 16047MB
GPU Driver: 566.36 and the new release 572.16

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 11 x64
Operating System Version
24H2
Category
General
Steps To Reproduce
  1. Start game
  2. Wait
  3. Game freeze
  4. Crash Reporter opens up with the GPU hang error
  5. ??
  6. Refund
Additional Information

Tweaking graphics doesn't matter.
Single player mode, server gameplay. It happens everywhere for no reason.

Nothing fancy is happening, I can be in the map view even.

Related Objects

Event Timeline

Jetty created this task.Jan 23 2025, 12:58 PM
Jetty added a comment.EditedJan 24 2025, 2:22 PM

I see tickets created after mine being looked at. Is this one being ignored? :/

Jetty added a comment.Jan 25 2025, 6:43 PM

Disabling windows feature: "Hardware-Accelerated GPU Scheduling" makes no difference. It still hangs.

Jetty added a comment.Jan 26 2025, 1:17 PM

Changing graphics-card driver to use Swapchain doesn't work.

This comment was removed by kawalec.
Jetty added a comment.Jan 26 2025, 2:07 PM

@Jetty
As usual, I'd recommend rolling back to 555.85 Nvidia driver (one before Reforger 1.2 update).
If you don't want to try it, I bet that you have Intel HD graphics enabled in your system; disable it.
If you're using more that monitor where one displays the game and other ones display something else while you're playing, unplug those monitors.
Get rid of any overclocking software.
Run FurMark stress tests.

I do not have intel (read the entire first post for specs).
No overclocking.
One monitor setup didn't fix anything.

Why would I run Furmark to stress test?
I have no other issue with any other game.
I can run the Indiana Jones game maxed out, so I think I'm good on the pressure on the GPU.
More people have this issue. This is not a me issue.

CPU is no issue.
RAM I have well enough and fast 6000Mhz..

This comment was removed by kawalec.
Jetty added a comment.EditedJan 26 2025, 3:11 PM

@Jetty
First, there's 95% probability that you have on-board graphic card called "Intel HD Graphics".
Second, it seems that your knowledge of computers is limited.
Third, if you want help, please try to follow the instructions people willing to help you give you.

Please upload console.log, crash.log and mdmp file from the last time Reforger crashed.

  1. I guess I belong to the 5% that don't have it then.
  2. If you think that I am limited in knowledge. Then you might want to explain instead of just pointing it out.

My post was answering your troubleshooting steps.

And I am sorry if that made you upset that I commented or asked follow up questions.
Please leave this thread if you are without patience and willingness to explain yourself and your theories. And if you do choose to leave. Thank you for the tips.
If you choose to stay, please keep in mind that there is no reason to be upset if I am/was limited in my knowledge.

  1. Also, the relevant info is in the description (again, in the OG post). That is a direct paste from the error in the console.

Why do you want it? Do you know what to look for?
If that is the case, please do tellsince I seem to be limited in knowledge. Helping me understand is more worth.

When it comes to the mem dump.
I will give that to bohemia.
I have not looked at it myself and I am unsure exactly what info they include, so making it public is nothing I want.
I don't feel like opening it.

Reverting graphics drivers that might mess with other games is nothing I am willing to do unfortunately, and that is nothing that I should have to do. Especially since others with the same driver have it working.
And again, what would the stress test actually prove for me when other games run smoothly?

This comment was removed by kawalec.
Jetty added a comment.Jan 26 2025, 3:30 PM

Thank's for leaving.

Jetty updated the task description. (Show Details)Jan 26 2025, 3:37 PM

same problem here ,game crash with error gpu hang , a lot of people have error .....

Jetty updated the task description. (Show Details)Jan 26 2025, 5:51 PM
Jetty updated the task description. (Show Details)Jan 26 2025, 5:54 PM

Disabling integrated graphics (not Intel because it is not present), did nothing.

Jetty added a comment.EditedJan 27 2025, 2:55 PM

Limiting FPS gave illegal read error.. Then back to GPU hang.

Jetty added a comment.Jan 28 2025, 2:56 PM

Furkmark stress test done. Every thing stable. Temps normal.
As expected.

Jetty changed Severity from Crash to Major.Jan 28 2025, 2:58 PM
Jetty added a subscriber: Geez.Jan 30 2025, 10:17 AM

@Geez
Has this been seen? It has been quiet some time and basically all reports after mine has been marked.

Geez added a comment.Jan 30 2025, 10:19 AM

@Geez
Has this been seen? It has been quiet some time and basically all reports after mine has been marked.

We are aware of these GPU hang crashes that affect our playerbase and they are being worked on.

@Geez
Has this been seen? It has been quiet some time and basically all reports after mine has been marked.

We are aware of these GPU hang crashes that affect our playerbase and they are being worked on.

All I wanted to know!
Thank you! =)

Jetty added a comment.Jan 31 2025, 1:20 PM

New GPU drivers released today does not fix the issue.

Jetty updated the task description. (Show Details)Jan 31 2025, 1:27 PM