Page MenuHomeFeedback Tracker

Bad servers?
Assigned, NormalPublic

Description

Please provide the following when creating the Ticket:

Game Version number: Latest stable branch as of 12th June
Modded?: No
If modded, please list the mods:

Issue Description:
Horrible performance on all official EU servers since Thursday last week. Server FPS bobbing around 8-20 fps before it inevitably crashes. This cycle repeats itself aslong as the server is full, or close to it.
US servers dont seem to be affected.

Details

Severity
Major
Resolution
Open
Reproducibility
Sometimes
Operating System
Windows 10 x64
Category
General
Steps To Reproduce

Get any of your devs to load into a nearly full EU server. There you go. Problem reproduced.
May be hard to find a full eu server now because since thursday, people have given up hope and have just stopped playing.

Additional Information

Conflict Full - 11478076 (EU-FFM)
https://www.streamable.com/e9qbdx
12:45 GMT+2

Dont mind my bad driving. 90% sure it crashed there on coincidence, my third crash today.
Have to load into a new one every time, before it crashes once the server is nearly full.

Could play on US servers as they dont have this problem, but then it seems average team IQ drops my 20 points.

Event Timeline

sonsoeg created this task.Jun 12 2024, 1:05 PM
Geez changed the task status from New to Assigned.Jun 12 2024, 2:27 PM

Third "server crash" today too.
Each time playing "Conflict Full" on "[OFFICIAL]" EU servers.

Same pattern :

  • Server not even full.
  • Server FPS going down (switching between yellow-red)
  • Small clearly rollbacks visible (when server FPS in red especially).
  • Server "freezes" 1-2 times with big rollbacks (even had a 2 minutes rollback once. Then usually the third time,, the server crashes and client is disconnected and the client is back on the multiplayer server search screen. Server not even visible on the official server list at that moment.
Geez added a subscriber: Geez.Jun 13 2024, 9:28 AM

Hello everyone.
Would it be possible to provide as many server ID's where this occurs as possible? (server name/IP)
Regards,
Geez

Every single EU server when it reaches max pop, all of them. Something wrong with the entire cluster.
Been like this since Thursday. Server fps on 8 fps for a while then crash, everyone moves from the crashed server to a new one hoping it will be better only for it to lag and share the same fate as all the other ones.

11478073
13245693
13245681

And many more. On Tuesday it seemed okay again, but all the problems started again yesterday.
No people play Eu official anymore because of this. Entire official EU base has been killed.

As Mischkov said, does not HAVE to be full, but when it goes over 30 ish, problems can arise

11478073 right now is the only populated official server in EU, and im on it.
Online: 36
Server FPS: 10

Horrible backlag while driving, all serverside actions jitter or take extra long to complete, unloading supplies, repairing etc etc.

My guess is it will crash in half an hour or so, unless more people join, then it will last even shorter with server FPS reaching as low as 5.

Then if we join a new one, it will be the same all over.

This is killing your playerbase fast as hell, me personally know 5-6 people that have deleted this game because of this.

Footage from 11478073;

I was wayyyy to optimistic in my message earlier. Server went down 3 minutes after posting my last.

https://streamable.com/xqkro6

40 players and it went kaboom, im no dev expert. But one thing is for sure, your servers are all potatoes. Fix it please.

Server is even gone from server list now, i refuse to believe you dont pick this up on some system

You need to fix this and put out some official statement about this if you expect people to play again. Nobody wants to play and work hard in a game for over half an hour before realizing whether or not the problem is fixed or the game will crash ruining everything

Joined 11027890 right now.
13 people online, incredibly, it was not lagging :)))

Still crashed out of nowhere though. Gone from server list.

Some additional info. Yesterday, I joined a EU official server, full 48/48 from the start : we were capturing our 4th-5th objective when server crashed after less than 30 minutes. Last 10 minutes vehicles were already not drivable teleporting back and forward.

So I decided to play on multiple US-NY official servers yesterday for testing with a client latency around ~85ms The result is nothing in comparaison with EU server :

  • server full
  • no freeze
  • no disconnection
  • no rollback
  • no server crash (server showing up with a red cross as not reacheable in the list after a "server crash" with client disconnection and back on the server list).
  • some spikes on server FPS but nothing in comparaison with EU servers. I can still drive at full speed around Everon without my vehicle being teleported back and forward.
  • even played for 6 hours long on a single server with no severe issues


this is a US server which is totally fine.


And this is a EU server, which dont work.
In my experience, Nitrado has NEVER been any good.
A: You cheap out on servers
B: Nitrado is scamming you
C: Someone messed up while working on the server cluster

They all have the same IP aswell but that shouldn't really matter.

sonsoeg edited Additional Information. (Show Details)Jun 13 2024, 5:00 PM

Conflict Full - 11478076 (EU-FFM)
Tried again today. Server crashed right now 15 minutes into game :))
Good servers!

Problems still occuring. You took 1 day to ask which server we struggled on and we said all EU server. Why has this not gone to awating internal testing?

Geez added a comment.Jun 25 2024, 10:59 AM

The responsible team has been able to confirm the issue and they are looking into it.

Geez added a comment.Jun 25 2024, 11:21 AM

Can you please provide exact time of the last occurrence?

Mischkov added a comment.EditedJun 25 2024, 12:23 PM


Server crashing?! right now :

Edit :
Server has been back online a few minutes later with a fresh new map. So it probably crashed when I posted this comment the first time.
"Everybody" moved to this server now that will be the one that might crash next :
[OFFICIAL] Conflict Full - 11478073 (EU-FFM)

Mischkov added a comment.EditedJun 25 2024, 1:44 PM


Server crashing?! right now :

Edit :
Server has been back online a few minutes later with a fresh new map. So it probably crashed when I posted this comment the first time.
"Everybody" moved to this server now that will be the one that might crash next :
[OFFICIAL] Conflict Full - 11478073 (EU-FFM)

[OFFICIAL] Conflict Full - 11478073 (EU-FFM) : 2 FPS NOW !!! Probably crashed
RIP :

Just some additional info after dozen of hours (hundreds?) playing 1.2.0.70 on official servers :

  • At the biggest peak times (days after the update 1.2.0.70) : all servers experienced server FPS decrease, packet losses increase, most of the time leading the server to crash.
  • Still these days at peak times : US server seem running way better than EU (still some lags at peak time but US servers crash rarely in comparaison with EU servers).
jim352 added a subscriber: jim352.Jul 1 2024, 10:57 AM
yumudo added a subscriber: yumudo.Jul 1 2024, 3:01 PM

I can confirm that EU servers are broken. There is no need for additional information or anything, they're just straight out broken. Either they are very cheap and low quality, or there are some issues with clusters as someone said here. From my experience, after a few minutes into the game, like 10-15 minutes after game starts and people start joining, server FPS drops to 5-15 and the game starts lagging/skipping frames/jittering. After a few more minutes, the game completely freezes, everyone stops moving, voice chat stops, your character freezes and you can only move your head but not move. The server is still alive when this happens, the server FPS and latency variables still update, but the game is dead. At this moment everyone just quits and joins a different server hoping this won't happen (Previous posts talked about this too in this topic), then after the new server people joined reaches 20 - 30 players, it's just repeat cycle. It starts from the beginning. My own opinion is that EU servers are terribly low quality, people said that US servers are stable, so the problem should be at Bohemia's partner in hosting EU servers, they're most likely providing cheap servers that don't have the capacity to run the servers of a game like Arma Reforger. And all the EU servers are hosted from the same location, I know because they all hame the same ping, someone also said they have the same IP's, so the problem might be there. If any developer of the game joins an EU server and plays for only an hour or two, they'll see that everything I said happens so whoever is responsible of Arma Reforger's servers can test it out themselves. If you have any questions about my experience in this problem you can ask me. I might also have clips of this happening but since this happens all the time and one can just recreate this in possibly less then an hour, I assume I don't have to provide them here.

speedwaystar added a subscriber: speedwaystar.EditedJul 1 2024, 5:23 PM


And this is a EU server, which dont work.
In my experience, Nitrado has NEVER been any good.
A: You cheap out on servers
B: Nitrado is scamming you
C: Someone messed up while working on the server cluster

if you read the reviews Nitrado gets on slashdot, you'll notice a pattern.
https://slashdot.org/software/p/Nitrado/

examples:

Literally the worst game hosting I have ever seen that not just ignores support ticket but deletes them without any action
This is the worst hosting service in existence right now. They have zero support or customer service.
The worst hosting service I've used.
I rate this 0/10 it is horrible please go somewhere else then this is a scam.
My experience with Nitrado has been absolutely terrible and I would not ever recommend ANYONE to ever use this company.
Server performance is absolutely horrible. However they have set up the virtual servers, they are either running with too many servers, or the equipment or bandwidth is severely lacking. There is no support at all either. No response to any questions regarding performance.

there are NO positive reviews.
to be fair, a lot of the above reviews do sound like they were written by the same person...


this is a US server which is totally fine.


And this is a EU server, which dont work.
In my experience, Nitrado has NEVER been any good.
A: You cheap out on servers
B: Nitrado is scamming you
C: Someone messed up while working on the server cluster

They all have the same IP aswell but that shouldn't really matter.

Hey @sonsoeg ,what app is this?

Even US servers were just pain last night. i was playing on NY servers and two crashed around the same time at just after midnight PST. We watched a whole group of players get kicked and sure enough 30 seconds later CTD. Joining the next server another NY within minutes kicked with a shut down error for the server. Low server frames all around and intermittent packet loss. LA everon yesterday felt like the whole match was running at 20 server frames.
Customs seem to run better on the performance side. We still had a big crash that killed the server but the performance was much smoother on WCS.