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0xC0000005 - STATUS_ACCESS_VIOLATION - "Cannot access My Documents"
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Description

_Something wrong happens when:

  • arma 3 (or armalauncher?) tries to access mydocuments folder for gathering info about game settings
  • arma 3 tries to access mydocuments folder to create an additional user/player
  • it's not possible to change language, in this case from english to italian (.rpt states "Unsupported language English in stringtable")**

_I had problems with controls settings for quite some time (such as keybindings not properly working,
controllers that sometimes lose their settings) before realizing these issues.

_All .rpt I could see across the time I encountered this problem say that: "Cannot access My Documents"

STEPS I DID:

_**Changing language by game menu: options>game

_**Changing language by steamapp: my games>left click on arma>properties>language

_Changing permissions and ownerships.

_Reinstalled the whole game and steamapp whithout any mod.

_Paste my old arma 3 config folder into mydocuments, but it is not recognized, I guess because it's not able to access mydocuments folder.

_Removed C:\Users\user\Documents\Arma 3 and launched the game, but instead of creating another C:\Users\user\Documents\Arma 3 folder with profile configurations inside, a new profile is created in D:\steam\steamapps\common\Arma 3 , and when I try to edit it or create another profile the game crashes and returns
this error:

0xC0000005 - STATUS_ACCESS_VIOLATION

What Bohemia Interactive community wiki states:

"0xC0000005 - ACCESS_VIOLATION
Can also be STATUS_ACCESS_VIOLATION.

This error is very generic. It may be caused by many issues, such as a hardware malfunction, a virus in the computer, but also an error in the game itself. Possible solutions:

  • Try changing the Memory Allocator you are using (default: "tbb4malloc_bi" - try "system" on Windows 7 and later)
  • Try joining another server, then rejoin the previous one.
  • Update the graphics card drivers to a newer version.
  • Rollback the graphics card drivers to an older version.
  • Check the temperature of your GPUs and CPUs.
  • Verify the integrity of the game cache using Steam.
  • Re-install DirectX.
  • Uninstall the Visual C++ 2013 Redistributable package (both x86 and x64 version), restart your computer and install the package again (do not use the Repair function).
  • Run a Windows System File Check tool to repair corrupted system files.

_Tried all above ( of course not the second one), except for rolling back the graphic card (never had a problem with it), then removed all drivers, cleaned registry, tried whitout them and reinstalled, but that wasn't working.

I can see in D:\steam\steamapps\common\Arma 3 a file I never notice: arma3launcher.exe.config, Is that normal?

The same problems occurs launching arma locally, directly from arma3_x64.exe, except that it does not return any dialog reporting error code.

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
Game Crash
Steps To Reproduce
Additional Information

Event Timeline

trictrac created this task.Wed, May 11, 7:06 PM
trictrac edited Steps To Reproduce. (Show Details)
trictrac updated the task description. (Show Details)Wed, May 11, 7:10 PM
trictrac updated the task description. (Show Details)
trictrac updated the task description. (Show Details)Wed, May 11, 7:13 PM
trictrac updated the task description. (Show Details)Wed, May 11, 7:15 PM
trictrac updated the task description. (Show Details)Wed, May 11, 10:48 PM
trictrac updated the task description. (Show Details)Wed, May 11, 11:09 PM
trictrac updated the task description. (Show Details)
trictrac edited Additional Information. (Show Details)Wed, May 11, 11:51 PM
trictrac edited Steps To Reproduce. (Show Details)Fri, May 13, 6:27 PM
dedmen changed the task status from New to Need More Info.Tue, May 17, 11:25 AM
dedmen added a subscriber: dedmen.

Can you attach actual game log files or crash reports?
your post doesn't have enough information about whats actually causing the issue.

See https://feedback.bistudio.com/w/ft_a3_howto/gamecrash/

Sry Dedman, I didn't realize that I posted a wrong file instead of it. I must add that I solved this issue "just" completely reinstalling... :-I

I hope those files could be useful, anyway, I'm curious to see if it is fixable. Thanks for your job

trictrac edited Additional Information. (Show Details)Thu, May 19, 11:35 AM