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Block entry after Client not responding
Need More Info, NormalPublic

Description

PC version 1.14.154258
The player flew out of the game server with the reason Client not responding due to connection loss, but unexpectedly returned. after his departure, the server does not let the player on the server with the reason
"Player [Sibas]Cherniy (938416855) kicked from server: 51 (A user with the same UID is already playing. (DC))"
Presumably, the player restored the connection at the time of departure from the server, thereby the game server considered that the player canceled the exit and returned, but Battleye excluded him from the server. When re-logging in to the server, the player could not return because the game server decided that the player was still playing.
It would be nice to be able to manage the list of players already playing somehow in the server memory, for example, a game script.

Details

Severity
Block
Resolution
Open
Reproducibility
Sometimes
Operating System
Windows 10 x64
Operating System Version
6.3 9600
Category
Dedicated Server
Steps To Reproduce
  1. Play
  2. Block Connect and get Client not responding
  3. In this time enable connect and get server log:

SCRIPT : Player "[Sibas]Cherniy" (steamid=78839837851689634) disconnected from server.
SCRIPT : [Logout]: Player DlBhLqPYzzw32DsPZFERrWj78wKxtbLgEnCetolX5-c= cancelled

  1. Try connect to server again and get error:

19:44:26 Player [Sibas]Cherniy (938416855) kicked from server: 51 (Пользователь с таким же UID уже играет. (DC))
but player is not in online list

Additional Information

Files logs server: https://www68.zippyshare.com/v/yHOM11tJ/file.html
Time in logs: 19:44:26
Nickname player: [Sibas]Cherniy

Event Timeline

AXEL7 created this task.Nov 16 2021, 6:41 PM
Geez changed the task status from New to Need More Info.Nov 18 2021, 11:19 AM
Geez added a subscriber: Geez.

Hello AXEL7.
Has the player tried to wait out some time before connecting to the server? For example, 5 to 15 minutes. If so, was he able to connect afterwards?
Regards,
Geez

AXEL7 added a comment.EditedNov 18 2021, 6:20 PM

Hello AXEL7.
Has the player tried to wait out some time before connecting to the server? For example, 5 to 15 minutes. If so, was he able to connect afterwards?
Regards,
Geez

Yes, the player tried to wait for the time you specified, and even more, about 15-25 minutes, but the problem did not disappear. Only a complete restart of the game server helped.

AXEL7 added a comment.Nov 26 2021, 3:19 PM

any info???

AXEL7 added a comment.Dec 13 2021, 5:08 PM

Hello AXEL7.
Has the player tried to wait out some time before connecting to the server? For example, 5 to 15 minutes. If so, was he able to connect afterwards?
Regards,
Geez

any info???