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Failled to install Battleye service
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Description

Hello, since yesterday Battleye does not work on Dayz impossible to install it. I reinstalled my windows system reinstall 3 or 4 times Dayz taking care to remove Battleye from my pc before and nothing to do.

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
General
Additional Information

Event Timeline

KnucleZ created this task.May 24 2019, 11:59 AM
Geez changed the task status from New to Need More Info.May 24 2019, 12:08 PM
Geez added a subscriber: Geez.

Hello KnucleZ.
Have you removed both of the BattlEye folders present on your computer? (One is where your game client is installed, the other one is in C:\Program Files (x86)\Common Files\BattlEye).
Regards,
Geez

Yes I removed 2 locations. Reinstalled all, Dayz, Windows, Steam. In administrator mode and nothing else to do.
By cons I just installed PUBG and no worries Battleye installs no problem...

Geez changed the task status from Need More Info to Assigned.May 24 2019, 12:57 PM
This comment was removed by KnucleZ.
boyylead added a subscriber: boyylead.EditedMay 24 2019, 1:15 PM

Hello,

i have the same problème,

i tried to :

Delete all battleye file and verfiy
Reinstall dayz
i move dayz in another disk
i reinstall my driver
unactiv my firewall
verifiy files with steam

and it still does not work

I got the same issue, I using shadow PC cloud gaming. Tried to reinstall the shadow PC whit no luck I have alose tried:

Delete all battleye file and verfiy
Reinstall dayz
i move dayz in another disk
i reinstall my driver
unactiv my firewall
verifiy files with steam

The Battleye for Fortnite does not have this issue

Old versions of the incompatible BattlEye anti-cheat software
Microsoft and BattlEye have identified a compatibility issue with some games that use older versions of the BattlEye anti-cheat software. When launching a game using an older, impacted version of the BattlEye anti-cheat software on a device running Windows 10, version 1903, it may experience a system crash.

To protect your gaming experience, we've applied a compatibility reserve on devices with impacted versions of the BattlEye software used by games installed on your PC. This will prevent Windows 10, version 1903 from being offered until the incompatible version of the BattlEye software is no longer installed on the device.

Platforms concerned:
Client: Windows 10, version 1903
Mixed: BattlEye has provided an updated patch for known impacted games. For a list of recent games using BattlEye, go to https://www.battleye.com/.

Workaround: Before you update your computer, we recommend that you do one or more of the following:

Check that your game is up to date with the latest available version of the BattlEye software. Some gaming platforms allow you to validate your game files, which can confirm that your installation is fully up-to-date.
Restart your system and open the game again.
Uninstall BattlEye using https://www.battleye.com/downloads/UninstallBE.exe and re-open your game.
Uninstall and reinstall your game.
For more troubleshooting options, see https://www.battleye.com/support/faq/.

Next Steps: We are working with BattlEye and its gaming partners to ensure games are automatically updated with the latest BattlEye software. We confirmed that the latest version of the impacted games did not have this problem. To minimize the risk of this blocking of upgrade compatibility, please ensure that you are using the latest version of your games before attempting to update the operating system.
Note We recommend that you do not attempt to manually update using the Update Now button or the Media Authoring Tool until you have installed an updated version of the BattlEye software that resolves this problem. .

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#427msgdesc

I found this in the list of windows 10 update bugs ... I tried their solution and nothing to do even at Battleye they have nothing to help.

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#427msgdesc

Geez added a comment.May 24 2019, 2:55 PM

Thank you for the updates.
We are currently working with BattlEye to find out the cause of the issue.
Regards,
Geez

Geez added a comment.May 24 2019, 4:26 PM

Hello everyone.
If you navigate into the BattlEye folder that is located in your DayZ client, and then start BEService_x64.exe with a doubleclick, is any error displayed?
Regards,
Geez

the same for me

Geez added a comment.EditedMay 24 2019, 4:59 PM

Thank you.
Can you please provide the Windows build number of your windows? (Start menu - enter "winver")
Also, can you please check if "Memory integrity is enabled in your security settings as shown here? https://www.thewindowsclub.com/core-isolation-and-memory-integrity-in-windows-10

Regards,
Geez

Memory integrity is disabled for me.

Geez added a comment.May 24 2019, 6:02 PM

Memory integrity is disabled for me.

Can you try to enable it and let us know?

Regards,
Geez

Yes I tried to put enabel, restarted the computer as asked (2x) and it is always off when I go back

Geez added a comment.May 24 2019, 6:22 PM

Yes I tried to put enabel, restarted the computer as asked (2x) and it is always off when I go back

Thank you.
Are you running the game on a Virtual Machine?

Regards,
Geez

Yes I am on ShadowPC but I have been there for a long time and never had this problem with Dayz or any other game with Battleye. And between the time I turned off the pc and I restarted before relaunch Dayz there was a maj windows that's all.

Geez added a comment.May 24 2019, 6:26 PM

Yes I am on ShadowPC but I have been there for a long time and never had this problem with Dayz or any other game with Battleye. And between the time I turned off the pc and I restarted before relaunch Dayz there was a maj windows that's all.

Can you also provide us with a msinfo report from the computer? https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-information-report-%28msinfo32%29.

Regards,
Geez

Geez added a comment.May 24 2019, 6:36 PM

Thank you.
According to the BattlEye, Virtual Machines are not going to be supported any more and therefore the issue is not going to be fixed. Unfortunately there is nothing we can do, as it is a decision on the BattlEye's side.
Regards,
Geez

Geez added a comment.May 24 2019, 6:37 PM

@boyylead @andersborgeteien

Are you also using some kind of Virtual Machine to run the game by any chance?
Regards,
Geez

Yes i use shadow pc my self. I think this is just stupid. So now i can not run my favoritt game any more. But the battleye works for Fortnite why is that?

Geez added a comment.May 24 2019, 8:39 PM

Yes i use shadow pc my self. I think this is just stupid. So now i can not run my favoritt game any more. But the battleye works for Fortnite why is that?

According to BattlEye, the support will be ceased very likely for other games as well in the future, not just DayZ.

Regards,
Geez

Yargh added a subscriber: Yargh.May 25 2019, 4:44 AM
This comment was removed by Yargh.
Yargh added a comment.May 25 2019, 5:17 AM

Sure you can do something. Just switch to another Cheat protection engine. BattlEye is the worse.

I've played DayZ over 100 hours on Shadow and now it just don't work anymore. Can I get a refund then, when there is nothing you can do? I have no PC anymore, just Shadow.

I am having the same problem and Yes I am using a Shadow PC. I'm not a tech wizard but why should it make a difference whether it's a virtual machine or not?

Also battleye for Arma 3 is still working.

The problem for Dayz battleye began right after your experimental update 1.03.151552.

I purchased DayZ less than a week ago, I have used it for less than 25 hours if your not going fix this issue with battleye, I should get a refund. If your not willing to refund me for the game I will write a letter to the FTC and while that may not concern you in Prague it should.

Also this is very short sighted of battleye as virtual machines will become a much larger market in the near future. They cost less to maintain and update then box PC's and allow accessibility from virtually anywhere.

Yargh added a comment.May 25 2019, 8:02 AM

I can't wait for the Shitstorm, when they lock out the gentle Fortnite players because they can't play their game on Shadow anymore.

BattlEye has such a bad reputation, this won't make it any better. I am mobilizing other Shadowers already. BattlEye is a german company, I am german, too and I will estimate if this interferes with any consumer laws here. I can't accept this, being locked out for no reason!

Has there been an Update on this? as if find this a total joke from Battleye to be doing this on such a popular system that is making waves

Yargh added a comment.May 25 2019, 4:03 PM

GeForce Now Users are also locked out since 2 days. So this is a real problem now.

I don't believe this has anything to do with using Shadow PC. A Shadow PC is just a remote PC you log onto and use like a server. It runs just like a normal PC it is not an emulator (Mac running Boot Camp Windows etc), so if this were to be true then everybody that rents a private server would be screwed too.

Also other people are having the problem too. Two things occurred just before this happened. Windows did an update and DayZ released the 1.03.151552 patch. Now Battleye doesn't work on DayZ. Yet it works fine on Arma 3. I hate when Devs try to blame your hardware when it ends up being their sloppy products.

Yargh added a comment.May 25 2019, 4:59 PM

I just bought a GeForce Now Key to test DayZ on it. You can't even install DayZ on GeForce Now anymore and it's still listed at the supported games. GeForce Now users, who already have installed DayZ, also get the same error with "Failed to install BattlEye service". I don't know if a Windows Update could GFN affect in the same way like Shadow. In fact Shadow isn't a real VM, but gets detected as a VM from various programs. But it was no problem until now.

If the Windows Update is the cause, why do other BattlEye games still run? Seems like DayZ is the first casualty and more will follow.

I see that other people who are running DayZ on regular PC's are having the same issue starting 2 days ago also. This is why I'm not convinced it's a Shadow PC problem and is a DayZ/Batteye issue.

Yargh added a comment.May 25 2019, 6:12 PM

Hopefully you are right. Isn't "Geez" here an employement of Bohemian?

I see that other people who are running DayZ on regular PC's are having the same issue starting 2 days ago also. This is why I'm not convinced it's a Shadow PC problem and is a DayZ/Batteye issue.

even when an administrator dayz talks about the battleye and tells us they will revoke access to the virutel pc?

My1 added a subscriber: My1.May 25 2019, 6:40 PM

I don't believe this has anything to do with using Shadow PC. A Shadow PC is just a remote PC you log onto and use like a server. It runs just like a normal PC it is not an emulator (Mac running Boot Camp Windows etc), so if this were to be true then everybody that rents a private server would be screwed too.

2 things:

  1. shadow is not supposed to be used like a server, they explicitly forbid that.
  1. to save on hardware they use server hardware capable of running multiple people, and run a few VMs with the users' Systems on one of those, and Geforce now acts similarly.

Mac Running boot camp SHOULD not really be a problem, as there is no emulation. a mac ever since they use intel CPUs is just like a normal PC except it uses macOS. using bootcamp for windows is comparable to having a PC dualboot with Windows and Linux.

having windows run on your Mac via Virtualbox or Parallels Desktop on the other Hand, would be a VM and therefore trigger the problem.

regarding using private servers, it would depend on what type of server you rent. a vServer (v for Virtual) would obviously also be virtual, while on the other hand a dedicated means you have the whole server for yourself which SHOULD mean you have no VM.

I see that other people who are running DayZ on regular PC's are having the same issue starting 2 days ago also. This is why I'm not convinced it's a Shadow PC problem and is a DayZ/Batteye issue.

even when an administrator dayz talks about the battleye and tells us they will revoke access to the virutel pc?

I am basing my comment on the fact that people using PC desk tops are experiencing the same problem. So while the statement that battleye isn't supporting "Virtual PC's" (short sighted if it is so) may be true I am not convinced this is the cause of the problem if regular PC's are experiencing the same issue. Of course I could be wrong but the fact that so many people experienced this issue on the same day at around the exact same time leads me elsewhere.

Looks like I'll go bac to Miscreated I like DayZ better but at least Miscreated works. Too bad I waste $40.00 on a game. I probably won't be buying any more titles from BI either. Too bad I just started playing their games this year with Arma3 must be nice when a company doesn't need to attract new customers. If I ran my business this way I wouldn't be in business...

I don't believe this has anything to do with using Shadow PC. A Shadow PC is just a remote PC you log onto and use like a server. It runs just like a normal PC it is not an emulator (Mac running Boot Camp Windows etc), so if this were to be true then everybody that rents a private server would be screwed too.

2 things:

  1. shadow is not supposed to be used like a server, they explicitly forbid that.
  2. to save on hardware they use server hardware capable of running multiple people, and run a few VMs with the users' Systems on one of those, and Geforce now acts similarly.

    Mac Running boot camp SHOULD not really be a problem, as there is no emulation. a mac ever since they use intel CPUs is just like a normal PC except it uses macOS. using bootcamp for windows is comparable to having a PC dualboot with Windows and Linux.

    having windows run on your Mac via Virtualbox or Parallels Desktop on the other Hand, would be a VM and therefore trigger the problem.

    regarding using private servers, it would depend on what type of server you rent. a vServer (v for Virtual) would obviously also be virtual, while on the other hand a dedicated means you have the whole server for yourself which SHOULD mean you have no VM.

Thank you for this information and clarification. I am curious to see how it impacts people using vServers, more customers to alienate... I may try to run it on my Mac using boot camp to see what happens.

My1 added a comment.May 25 2019, 8:10 PM

Honestly I don't see much point on playing heavy games on an average vserver especially since those usually aren't that great in the gpu department especially as they are usually not made for gaming but rather being servers hosting stuff like websites or whatever.

Just came across this; https://forums.geforce.com/default/topic/1119102/pc/dayz-removed-/ they are saying it's down for maintenance can that be interpreted as it's being fixed?

I wonder. Personally I think someone at Battleye stepped on his pecker...

Any news on this and whats happening/ going to be happening?

I am still waiting for an answer from BattlEye and Bohemian Interactive. 3 days now. Some say it get's fixed, others say it's over with BE Games and Cloud PCs. I don't know what I should believe.

Allantheking added a subscriber: Allantheking.EditedMay 26 2019, 6:30 PM

Guys geez is the Bohemia Rep for Dayz feedback here what he says is coming directly from Battle eye , take it up with them

My1 added a comment.May 26 2019, 6:38 PM

@Allantheking the dayz people could just opt for a different anti cheat which could also solve the issue.

Allantheking added a comment.EditedMay 26 2019, 6:44 PM

@Allantheking the dayz people could just opt for a different anti cheat which could also solve the issue.

Gl with that , Battle eye probably ending support due to either its something with running virtual machine that makes it harder to clamp down on certain cheats or its a small market that uses VM to run games that the effort in support is way to costly.

So make your voice heard to Battle Eye is probably the only option tbh

My1 added a comment.May 26 2019, 6:53 PM

I can see why battle eye doesnt want to do VMs like aimbots can be fun because the gues runs the game and the host gets the screen plus give inputs which would be undetectable but on the other hand one could in theory also do that with a hardware box that plugs into your GPU for graphics and a USB for input.

on the other hand cloud gaming is getting bigger which may make this really annoying.

Yargh added a comment.May 26 2019, 6:54 PM

There is no way to cheat on GFN because of their restrictions. Shadow is in fact the same like any other PC. You can't run progresses "undercover". So if someone cheats on Shadow, he/she could get detected like any other Cheater on any PC. This is stupid, when they really lock Cloud PC users out.

My opinion: BattlEye should also lock out users who uses a Logitech Mouse. Just to be sure, they could use a no recoil script with the Logitech Software. ;)

If I am reading this correctly it's not just Shadow and GFN users. https://www.reddit.com/r/dayz/comments/bsck0x/failed_to_install_battleye_service/

Hi, did anyone from Bohemia or Battleye have a solution for the problem? It has been around for quite a long time to take into account that more and more players can not play Dayz, if I understood correctly. Should we find a solution for the players or you simply leave it like that ???

Hi, did anyone from Bohemia or Battleye have a solution for the problem? It has been around for quite a long time to take into account that more and more players can not play Dayz, if I understood correctly. Should we find a solution for the players or you simply leave it like that ???

According to BattlEye, the support will be ceased very likely for other games as well in the future, not just DayZ.

Regards,
Geez

This is the official reply , they Battleeye don't support it anymore

My1 added a comment.EditedMay 27 2019, 3:02 PM

well but the question is whether or not the dev/publisher maybe at least thinks about changing the anti cheat.

also this isnt closed yet so there may be movement later on.

Yargh added a comment.May 27 2019, 6:35 PM

Because BattlEye seems not to be interested in a dialogue, I have just informed the German consumer protection. I will do everything I can to take action against this.

woody188887 added a subscriber: woody188887.EditedMay 27 2019, 7:11 PM

https://www.google.com/amp/s/amp.reddit.com/r/ShadowPC/comments/btlhom/battleye_and_shadow/

Looks like it's an actual issue as it's been stated by the shadow guy that it is being fixed. Hang tight guys no need to get daddies lawyers involved just yet ;)

Yargh added a comment.May 27 2019, 8:12 PM

Daddys lawyer. lol
I am 37. No need for such a comment. I have rights as a consumer. I waited 4 days for a statement from Bohemia and BattlEye. Because BE is a a german company the consumer protection is the first and right place which to inform. Lawyer would be next and this will be my own and he is very capable of online related stuff. ;)

There is technically not much to fix on Shadows side, when BE detects Shadow as a VM, because like My1 told: It's how Shadow works. But cheaters on Shadow would get detected like on any other PC. There is no need to lock us out, what they in fact did. 4 days ago.

Maybe it's better to say nothing before you can contribute anything to the problem, Woody.

I was only making a light hearted joke. Didn't mean to offend you. Apologies.

However if you read the link the dev team at blade are working on a fix as we speak.

Yargh added a comment.EditedMay 27 2019, 8:25 PM

I have my doubts that Shadow can do anything on their site about this issue. But my hopes are still up.

Apologies accepted. Sorry, too. I am very salty about this issue.

My1 added a comment.EditedMay 27 2019, 8:26 PM

well playing devils advocate, there IS a point in killing VMs from an anticheat perspective, although obviously shadow,, GFN and the others are basically just being hit by the stray bullets, but at the same time also kinda not, let me explain.

running a game inside a VM allows the host to both grab screen data from as well as put input data into the VM, which is the same as if the game would be running on PC1 and the cheats would be on PC2 with them being connected via steam in home streaming, parsec or whatever.

granted while the type of cheats is by far not as big as you can with processes actually interfering with the game (like making walls invisible or highlighting enemies) one could for example play an aimbot only based on the screen content which certainly would be much harder but at the same time nearly undetectable as the VM/remote PC is just getting inputs.

and this applies to a shadow in the same way as anything else.

while obviously I still dont think it is good to ban VMs AFTER the game has been sold, just wanted to note that there are legit reasons for it.

@woody188887 well I sure wanna see on how they'll try to fix that.

My1 added a comment.May 27 2019, 8:39 PM

I have read that part, although when BE really says "no VMs" then it would be certainly interesting to see how they are gonna try and stop that.

Im keeping my hopes up that this problem does get resolved and we can all get back to playing dayz

Geez added a comment.May 28 2019, 1:05 PM

Hello everyone.
A BE update containing a revert of the changes regarding to the VM support has been released to the DayZ experimental branch. It also should be possible to connect to stable servers with the current experimental version.
Can you try switching to experimental and let us know if everything is working as intended?
Regards,
Geez

Geez changed the task status from Assigned to Need More Info.May 28 2019, 1:11 PM

Hello, I tried to run in experimental and normal and it works for me. Hoping it stays like that =)

Excellent.. All working here.. Will this be moved to the stable branch soon or will we be stuck on exp until the next stable release?

Je joue sur la stable plus de soucis battleye pour ma part

I received an email today from BI support asking me to do a clean reinstall of DayZ. I is working now I just got on one of the official servers and picked up right where I left off.

Thank you BI for looking after this.

Geez changed the task status from Need More Info to Assigned.May 29 2019, 2:11 PM

Hello again.
The update has been released on the stable branch as well.
Regards,
Geez

This comment was removed by Geez.