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Bought game. Installed. Cannot connect to any server. Kicked to main menu with "missing string st_mp_steam_auth_failed" error
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Description

I'm posting this on behalf of a non-English speaking player: tema.trudnyj@mail.ru Тема Трудный
He bought the game. Installed. Cannot connect to any server. Kicked to the main menu with "missing string st_mp_steam_auth_failed" error
He checked cache, reinstalled the game with deleting the DayZ directories in My Docs and Steam.

What can be the cause?

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 7
Category
Multiplayer
Steps To Reproduce

Connect to any server.

Event Timeline

zvukoper created this task.May 21 2017, 4:48 PM
Geez changed the task status from New to Need More Info.May 22 2017, 9:38 AM
Geez added a subscriber: Geez.

Hello zvukoper and thank you for the report.
Can you please send us a link to the steam profile of the player?
Regards,
Geez

This comment was removed by KAMaToZzzNiK.

Hello zvukoper and thank you for the report.
Can you please send us a link to the steam profile of the player?
Regards,
Geez

Добрый день. Я так понимаю вам нужна ссылка на профиль? Вот, пожалуйста.

steamcommunity.com/id/ahueniiskillvlico/

Geez added a comment.May 22 2017, 2:49 PM

Thank you KAMaToZzzNiK.
Is there also something else written besides the "missing string st_mp_steam_auth_failed" or does it show only this exact message?
Regards,
Geez

Thank you KAMaToZzzNiK.
Is there also something else written besides the "missing string st_mp_steam_auth_failed" or does it show only this exact message?
Regards,
Geez

Только эта ошибка.

Thank you KAMaToZzzNiK.
Is there also something else written besides the "missing string st_mp_steam_auth_failed" or does it show only this exact message?
Regards,
Geez

Да, только эта ошибка. Других нет.

Geez added a comment.May 23 2017, 4:18 PM

Hello KAMaToZzzNiK.
It appears that this is an issue with Steam, however, there should be an extra message in brackets behind the missing string st_mp_steam_auth_failed error (example : missing string st_mp_steam_auth_failed (*reason for the appearance of the error*)). Either way, we suggest to make sure that your Steam is not logged on another computer or that you are not sharing the game through http://store.steampowered.com/promotion/familysharing feature. We also suggest checking your firewall settings to be sure DayZ is not blocked in there.
If you are not sharing the game, are not logged in Steam on another computer and your firewall is not blocking DayZ, try to reinstall Steam. In case the issue persists even upon doing so, please let us know here.
Regards,
Geez

This comment was removed by KAMaToZzzNiK.

Hello KAMaToZzzNiK.
It appears that this is an issue with Steam, however, there should be an extra message in brackets behind the missing string st_mp_steam_auth_failed error (example : missing string st_mp_steam_auth_failed (*reason for the appearance of the error*)). Either way, we suggest to make sure that your Steam is not logged on another computer or that you are not sharing the game through http://store.steampowered.com/promotion/familysharing feature. We also suggest checking your firewall settings to be sure DayZ is not blocked in there.
If you are not sharing the game, are not logged in Steam on another computer and your firewall is not blocking DayZ, try to reinstall Steam. In case the issue persists even upon doing so, please let us know here.
Regards,
Geez

Добрый день. Спасибо за ответ. Стим переустанавливал уже. Скажем так, аккаунт на котором находится игра, раньше был моего брата, за ненадобностью игры, он отдал аккаунт мне, почту я поменял на свою. Стим переустанавливал, и игру, ни чего не помогает, ошибка остается. Я могу вам прислать скриншот ошибки, только не знаю куда вам его выслать. Ошибка осталась.

Игрой не делюсь, стим только на этом ПК зарегестрирован.

Geez added a comment.May 24 2017, 9:42 AM

Hello KAMaToZzzNiK.
The screenshot of the error can be uploaded by using this button http://i.imgur.com/BIIqQkn.jpg.
Regards,
Geez

This comment was removed by KAMaToZzzNiK.
This comment was removed by KAMaToZzzNiK.

>>! In T124922#1607431, @Geez wrote:

Hello KAMaToZzzNiK.
The screenshot of the error can be uploaded by using this button http://i.imgur.com/BIIqQkn.jpg.
Regards,
Geez

Вот скриншот ошибки.

Geez added a comment.May 25 2017, 9:17 AM

Thank you KAMaToZzzNiK.
Yesterday, we have released a new experimental patch (0.62), which should contain more detailed error messages. Can you try to update your DayZ client to experimental version and try to connect to a server and send us a screenshot from the 0.62 version?
Regards,
Geez

Thank you KAMaToZzzNiK.
Yesterday, we have released a new experimental patch (0.62), which should contain more detailed error messages. Can you try to update your DayZ client to experimental version and try to connect to a server and send us a screenshot from the 0.62 version?
Regards,
Geez

Добрый день. К сожалению ни чего не изменилось, та же ошибка. Скрин шот прилагаю. А вот вопрос, вы говорите выпустили эксперементальный 62 патч, но судя по скрину у меня стоит досих пор 61, почему игра не обновляется до 62? Или так и должно быть?

Geez added a comment.May 25 2017, 4:36 PM

Hello KAMaToZzzNiK.
The current experimental version should indeed be 0.62. Are you certain that this is the experimental version?
Regards,
Geez

This comment was removed by KAMaToZzzNiK.

Hello KAMaToZzzNiK.
The current experimental version should indeed be 0.62. Are you certain that this is the experimental version?
Regards,
Geez

Я разобрался, были отключены обновления игры. Я обновился до эксперементальной версии игры, но снова появляется ошибка при попытке зайти на эксперементальный сервер.

а если я пытаюсь зайти на обычный сервер то выводится вот такая ошибка

Geez added a comment.May 26 2017, 10:23 AM

Hello KAMaToZzzNiK.
Are you switching to the experimental version through Steam by right clicking on the DayZ in your library, selecting "properties", navigating into the "Betas" tab and selecting "experimental"?
Regards,
Geez

Hello KAMaToZzzNiK.
Are you switching to the experimental version through Steam by right clicking on the DayZ in your library, selecting "properties", navigating into the "Betas" tab and selecting "experimental"?
Regards,
Geez

Да, я скачал и установил эксперементальную версию DayZ, но всеравно при попытке подключиться к эксперементальному серверу выдает ошибку.

Geez added a comment.May 26 2017, 5:02 PM

Thank you KAMaToZzzNiK.
This is the full error message we required to see. Have you bought the game on Steam? And if so, can you try to contact the Steam support as well? As it appears that this is an issue with Steam not recognizing the game licence correctly. Please let us know what have they said.
Regards,
Geez

Thank you KAMaToZzzNiK.
This is the full error message we required to see. Have you bought the game on Steam? And if so, can you try to contact the Steam support as well? As it appears that this is an issue with Steam not recognizing the game licence correctly. Please let us know what have they said.
Regards,
Geez

А что именно мне нужно у них спросить? Или сказать.

Geez added a comment.May 26 2017, 5:16 PM

Hello KAMaToZzzNiK.
Show them the screenshot with the error message and describe your problem (that you are getting diconnected from servers with NoLicenceOrExpired error when you are attempting to play DayZ).
Regards,
Geez

Hello KAMaToZzzNiK.
Show them the screenshot with the error message and describe your problem (that you are getting diconnected from servers with NoLicenceOrExpired error when you are attempting to play DayZ).
Regards,
Geez

Хорошо. Я свяжусь с ними и напишу вам когда они мне ответят.