Thank you for your report.
This has been reported previously and the issue is scheduled for a fix. Closing this ticket as it is a duplicate.
Regards,
Geez

welp, indeed. but reroll costs 15 coins for me. still i wont invest in this, these quests are ridiculous 😒

Still not working, i made sure i used full screen.

bonjour, je reviens vers vous car j'ai un soucis avec le jeu.
je n'arrive pas a trouver les couronnes ainsi que tous les items que j'ai acquis lors de l'achat du jeu il y a quelque temps.
je n'ai pourtant rien utiliser dans le magasin.
j'aimerais donc savoir comment les trouver. car j'ai payé pour avoir tous ses items qui ont disparus de mon jeu.
bien cordialement

He got banned again lol.
Just autoban VAC banned people, bro.

In T181173#2613728, @Geez wrote:

As of today (28.5.2024) batch of fixes was delivered onto public including further graphics settings, primary auto-set graphics quality option and others. Resolution change should be fully possible (unless game is set to windowed mode).

Is it possible for you to set the game into fullscreen? As that should allow for resolution swap.

Hello tolo99bh.
The account has been unbanned now, but please keep in mind that your account was banned based on numerous reports and suspicious gameplay activity. This lead to temporary ban of the account which is now lifted, but should we detect other reports or hints of any means of getting unfair advantage in the game, ban will be imposed again and will be permament.
Regards,
Geez

Good morning, I eagerly await the resolution, because I bought the pass and I haven't finished it yet, I would like to finish it.

I'm still waiting for a solution to this problem, it's been more than a month without being able to solve it. At some point are they going to provide a solution? Thank you

The error occurred yesterday all the time even though the game was restarted, I uninstalled the game and reinstalled it and it still didn't work, but today I just entered the game and it's working normally now, if it suddenly happens again I'll report it again, thank you very much.

Hello theironman43.
Does this occur upon restarting the game?
Regards,
Geez

its a low chance, my friend with 500 elim matches opened up nearly 700 gold crates now from Elim/Shootouts and only got knife plans and 2 consumable plans. ive got 250 elims played and 135 shootouts and have opened a few hundred golds and only got knife plans from it sofar

Thank you, forwarded to the responsible team members.

Another one,

@Mike12dix you shall buy it

@Geez How it possible? I never recieve 1 plan from the begin of the sessons 20. IT can not ... Unlucky you can have it 1 time , 2 times or 5 times but not 35days !

I also only got the tompson and two knifes yet

Hello, can you please provide more details in regards to the issue?
It seems that the items are on your account and you even have the uniform equipped.

Resolved for one of the upcoming updates.
Regards,
Geez

Hello Mike12dix.
It appears there is no bug, just unlucky drop rate.

same here