In T132265#1745745, @Geez wrote:

Hello SHANAYNAY1113.
If you are still experiencing this issue, please connect to any server and then send us your gamertag, the server name and approximate time of the connection. Also, please include the error message you get upon being kicked (for example: "You were kicked off the game. (Character Locked In Database)").
Regards,
Geez im having this same issue occur and cant fix it Dx I keep receiving an error saying: You were kicked off the game. (Character Locked In Database) my gamertag it xDonutLegendx please help :/