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i want to receive a full refund of the price of dayz
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Description

i don't know how to contact dayz team, so i leave a message here(steam team said to me contact dayz team directly). i purchased dayz last monday but i just played it 3 hours with so many bugs and server connection failure every 5 minuets. i've never seen blue screen on my computer before installation of dayz but now my OS is broken and i can't use my computer anymore and i lost my all data like photo, music, text files etc. i don't understand you sell this unstable and dangerous software in $30. i just want my money back. i hope you understand my poor english. thanks.

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  • in korean,

3.31 스팀에서 데이즈를 구매하여 약 3시간 가량 플레이했습니다. 그 전까지 해당 PC에서 블루스크린이 뜬 적이 한번도 없었음에도 데이즈를 설치한 지 하루만에 현재 PC는 아예 가동되지 않는 상태입니다. 최초 데이즈로 인해 블루스크린이 뜬 것은 4.1 오후 10시 경입니다. 플레이 도중 5분만에 블루스크린이 떴고 이후 다시 접속하려 했으나 이때부턴 게임 시작시마다 블루스크린이 떠서 게임을 진행할 수 없었습니다. 데이즈로 인해 마지막 블루스크린이 뜬 이후에는 아예 OS가 깨져서 PC 자체를 사용할 수 없게 되었을 뿐만 아니라 그 탓에 사진이나 음악, 문서 파일 등 소중한 자료들을 모두 잃었습니다. OS가 깨진 것과 데이즈와의 직접적인 관련성을 입증하는 것은 어려울 수 있겠지만 둘 사이엔 큰 상관관계가 있을 것이라 짐작됩니다. 그전까지 한 번도 블루스크린이 뜨지 않았다는 점과 데이즈를 실행하려고만 하면 블루스크린이 떴다는 점이 그 근거가 되어줄 것입니다. 비록 아직 개발중인 게임이며 완성본이 아니라는 전제 하에 판매하고 있기는 하지만, 스팀에서 이런 불완전한 게임을 이런 가격에 판매했다는 것이 놀랍고 분노스럽습니다. 데이즈를 구매한 이후 3시간 남짓의 플레이 시간 동안 내내 아이템이 습득되지 않거나 좀비가 벽을 관통하거나 한참의 이동 후에 다시 원래 자리로 되돌아가진다거나 하는 등 각종 버그를 계속해서 경험해야 했고 잦은 프로그램 다운에 시달려야했으며 그럴 때마다 다시 서버를 접속하는 데 걸리는 대기 시간이 누적되는 패널티를 감수해야 했습니다. 저는 데이즈를 플레이하는 내내 짜증스럽고 불쾌했습니다. 이렇게 완성도가 낮은 게임을, 그것도 이렇게 불안정한, 게다가 플레이어 PC의 OS를 망가뜨리기까지 하는 위험한 프로그램을 30달러라는 가격에 판매한다는 것이 이해되지 않습니다. 저는 이 게임으로 인해 플레이하는 내내 짜증스러웠고 컴퓨터에 저장되어 있던 소중한 자료들을 잃었으며 OS를 다시 설치하고 필요한 프로그램들을 재설치하는 데 많은 시간을 소요해야합니다.

  1. 게임 환불 (포인트가 아닌 현금으로 환불할 것)
  2. 데이즈로 인해 분실된 자료에 대한, 그리고 OS 및 다른 프로그램 재설치에 드는 시간과 비용에 대한 보상
  3. 데이즈의 판매 중단 혹은 적어도 이러한 위험성(잦은 버그, OS깨짐 사례)을 구매자들에게 주지시킬 것

위의 1~3을 요청합니다. 그 결과를 메일로 보내주신다면 감사하겠습니다.

혹시 미흡한 점이 있다면 소비자보호원을 통해 저의 요구를 관철시킬 것입니다.

**google translation
dayz to purchase steam from about 3.31 to play it for about 3 hours . In the meantime, the PC had never had a blue screen even floated dayz one day after installing the current state of the PC is not operating at all . dayz due to the first blue screen that floated on 4.1 22:00 . During the opening five minutes trying to re-connect after a blue screen tteotgo the start of the game , but this time from here on a blue screen pops up every time the game was not able to proceed . dayz suspended due to the last blue screen even after the OS has not been broken, you can use the PC itself as well as the blame on the photos or music, documents, files, and all of them lost a valuable resource . dayz with same OS is broken can be difficult to demonstrate direct relevance , but there is a correlation between two large forty-two yen as he estimated . Until that point never been brooding blue screen and try to run the dayz floated a blue screen , but the point is that the line has been based . Even though the game is still in development wanseongbon sells the premise is not , but this incomplete game on Steam that this price is amazing and anger reluctant to sell . dayz after the purchase of more than 3 hours play time or not all items are acquired through a wall or a zombie back to its original position after a while back to move or to have various bugs had to continue to experience frequent down sidalryeoya program I had to connect back to the server each time that it takes time to accumulate in the atmosphere had to be at the expense of a penalty . dayz that I was playing a round offensive seureopgo sucks . This maturity is low game , it so unstable , yet the player to the PC's OS is a dangerous program that broken tteurigi $ 30 price on the understanding that it is not . Because I play this game sucks seureowotgo all important data stored in the computer to reinstall the OS and lost the need to re-install the program , you must spend a lot of time .

One . Games refund ( i want cash rather than points )
Two . dayz for lost data due to , and re-install the OS and other programs to compensate for the time and cost
Three . dayz or at least stop the sale of these risks ( frequent bugs , OS broken case ) can give the buyer will

1-3 to the above request . If you send us e-mail the results to be appreciated.

If you have insufficient points to perhaps the Consumer Protection Board will cause my piercing needs .

Details

Legacy ID
1360264324
Severity
None
Resolution
No Bug
Reproducibility
Always
Category
Game Freezes

Event Timeline

nutella311 set Category to Game Freezes.Apr 3 2014, 2:47 AM
nutella311 set Reproducibility to Always.
nutella311 set Severity to None.
nutella311 set Resolution to No Bug.
nutella311 set Legacy ID to 1360264324.May 8 2016, 5:46 PM

There is no way you are getting your money back. You are being made aware of bugs and problems when you buy the game and when you start the game. I seriously doubt that the game has fried your computer. Its just an unlucky coincidence, your computer was probably on the verge of breaking already.

Anyway, here is a way to fix the problem: http://www.youtube.com/watch?v=eKH0dGX4KeA - Try Googling the problem yourself next time.

Kira added a subscriber: Kira.May 8 2016, 5:46 PM
Kira added a comment.Apr 3 2014, 5:00 PM

Hey

We are sorry but it is clearly stated on Steam that the game is in Alpha version. Players who buys this game now are expected to help the developers to find and fix problems and make the game better.

Unfortunately we cannot give you a refund so you either wait for a game to get to a stable version (that will take around a year) or help us to improve it and report specific bugs with detailed information.

Have a nice day!

This comment was removed by dedmen.
This comment was removed by dedmen.
This comment was removed by dedmen.
This comment was removed by dedmen.
dedmen added a subscriber: dedmen.Apr 26 2020, 12:44 PM