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Cannot get past the splash screen at start up
Assigned, WishlistPublic


Game becomes unresponsive and must close application with Task Manager. I have installed earlier video drivers. I have completely reinstalled windows and reinstalled the game 4 times. this happens no matter what game version is being used 1.52 and current have been tried. 0x00000001 – UNABLE_TO_INIT_DXGI {F27569} {F27570} {F27571}


Legacy ID
Game Startup
Steps To Reproduce

Start the game

Additional Information

See Attached

Event Timeline

ceamonkey edited Additional Information. (Show Details)
ceamonkey set Category to Game Startup.
ceamonkey set Reproducibility to Always.
ceamonkey set Severity to None.
ceamonkey set Resolution to Open.
ceamonkey set Legacy ID to 2800429865.May 8 2016, 1:18 PM
Adam added a comment.Dec 11 2015, 9:02 AM


The game is unable to initialize a graphical subsystem. Possible solutions:

Update the graphics card drivers to a newer version.
Rollback the graphics card drivers to an older version.
Check the temperature of your GPUs and CPUs.
Disable the Steam Overlay.

Thanks for your reply, however, I have tried all of that and it has not fixed the issue

I noticed two things with the Arma3 report files that you submitted. In the arma3_2015-12-10_17-52-57.rpt file it shows no path for the game itself. Are you using a legal copy of Arma3 here is the section I'n referring to.

18:11:41 name | modDir | default | origin | hash | hashShort | fullPath
18:11:41 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
18:11:41 Arma 3 DLC Bundle | dlcbundle | true | NOT FOUND | | |
18:11:41 Arma 3 Marksmen | mark | true | GAME DIR | bca3f585133621c38245a861ea0e695aa5f1d151 | 98bd0c48 | C:\Program Files (x86)\Steam\steamapps\common\Arma 3\mark
18:11:41 Arma 3 Helicopters | heli | true | GAME DIR | 41e93958bcee08e6e6275a458a506af9d0d25ab6 | 6558b1b | C:\Program Files (x86)\Steam\steamapps\common\Arma 3\heli
18:11:41 Arma 3 Karts | kart | true | GAME DIR | 4ec5b8ee3e065dc60dc98d30e948796fc01e89df | 120b6924 | C:\Program Files (x86)\Steam\steamapps\common\Arma 3\kart
18:11:41 Arma 3 Zeus | curator | true | GAME DIR | 8f6f1df09c4707fa080e397861ca67fb1a7d1f09 | fef5ffff | C:\Program Files (x86)\Steam\steamapps\common\Arma 3\curator
18:11:41 Arma 3 | A3 | true | NOT FOUND | | |
18:11:41 ==========================================================================================================================================================================================================

You also are trying to load a mod at the same time which you failed to state in your ticket. Here is the section in the arma3dirListing.xml file.

  <file name="\@Zombies and Demons\meta.cpp" length="105" />
  <file name="\@Zombies and Demons\mod.cpp" length="55" />
  <file name="\@Zombies and Demons\mod.paa" length="22016" />
  <file name="\@Zombies and Demons\Addons\Ryanzombies.pbo" length="27596736" />
  <file name="\@Zombies and Demons\Addons\Ryanzombies.pbo.RyanD.bisign" length="558" />
  <file name="\@Zombies and Demons\Keys\RyanD.bikey" length="158" />

If you didn't realize the game logs everything you do. That is why I was able to spot both of the issues which are stopping you from starting the game correctly. Try installing and activating through Steam once more please. Then don't load any mods, and start the game. Send the same Arma report log file again and lets see if you have installed and it shows in the Windows registry like it should. I'll be happy to help you get the game working, but you have to have a legal copy, activated through Steam, running the correct video, audio, and the latest Net framework for Windows 10. As a rule of thumb I install all the Windows updates, not just the critical ones windows installs by default. For Windows 10 make sure to click on details and choose all the updates and restart, check again until they are none required. Installing Windows again and again is not going to solve anything and is only adding to your frustration you already have.

I have re-downloaded the game from steam for the 5th time. I attached the report again. It still is showing the game origin as not found. All of the windows 10 updates have been installed. This is a legal copy of the game. The game was working just fine the day before this started.

I have also provided a screenshot showing the game in my account on steam

Thanks for the quick reply. I have to tell you I was wrong about the directory and registry missing on your file. It seems its like that for everyone. I ran the arma error report so I could compare our logs and noticed I don/t have that either. So wanted to let you know that before someone else does. I did find out what is causing the error message though. You are using the NVIDIA GeForce GTX 570. It's speeds are
Graphics Clock (MHz) 732
Processor Clock (MHz)1464
What manufacturer and model of card do you use. It seems that some companies factory overclock the speed of the card higher than Nvidia's specs causing this problem in several video games. If your video card came with software to monitor and change the clock speed to the one Nvidia states is the default 732Mhz. If not you need to download and install OC Guru II. Which will allow you to change the clock speed back to the one Nvidia states in the correct one.
Here is the video link showing this problem and the same fix. I'm sure this will fix the problem you are having.

I have a EVGA NVIDIA GeForce GTX 980 SC. Changing the clock speeds does not explain how I was able to play 187 hours problem free.

So I have tried adjusting the clock speed and it has not corrected the issue. I am still getting the 0x00000001 – UNABLE_TO_INIT_DXGI error. I decreased the clock speed by 140 MHz bringing the clock speed from 1266 to 1126.

Check out this issue id 0026815. He was having the same issue in dec 4 and resolved it by doing this.
verified integrity of cache and now everything works fine.
One other thing is to take out your memory ddr ram and put in one stick at a time.
Also only have Arma3 installed no mods and nothing in the startup parameters IE C:\Program Files (x86)\Steam\SteamApps\common\Arma 3\arma3.exe nothing else.
Also found this on Steam this user did this "enabling the *malloc: system* is a big one, helps with most crashes." to fix the same issue. This seemed to have happened in several games not just Arma3 , so you aren't the only one with this happening. But everyone has a Nvidia chipset that it does happen too. You might also be having a hardware problem with the card itself. Do you have another video card to put in your PC to test if its your card screwing up.

I have tried all of the above and still receive the same error. Unfortunately, I do not have another video card to swap.

Having tried all the software options, and even trying one ddr ram at a time then it would be logical for you to try a different card. If your motherboard doesn't have built-in graphics db-15 port. I also spoke with EVGA just now on the phone and your video card comes with a 3 year warranty, so you can call them 24/7 at 888-881-EVGA (3842) and they will help you figure out the problem. They know about this issue and have already helped other EVGA video card owners.If you need to RMA they will replace it for you. I think having tried everything from re-installing Windows 10 to installing the game 5 times. Your options are to check this card for problems. I don't think its a Windows, Steam, or Arma3 issue. More than likely it's going to be a hardware problem.

So I pulled the card and tried the integrated graphics off of the motherboard and still receiving the same error...

Checked the dxdiag file and noticed you have not installed the windows updates, as I asked you to in an earlier post. You need to install all the updates here is the error message.

Fault bucket 125250415121, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.10586.17
P2: 8007045b
P3: C681F5D3-BEF6-468B-823E-E89FA92E5AB5
P4: Download
P5: 202
P6: 0
P7: 0
P8: UpdateOrchestrator
P9: {9482F4B4-E343-43B6-B170-9A65BC822C77}
P10: 0

I you have a problem with Windows not updating itself. You are also getting a USB error which has to do with the input.ini file

</WER0><WER1>Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: HID\VID_1532&PID_0207&REV_0200&MI_01&Col05
P4: 0409
P5: input.inf
P6: *

You will need to correct these errors before I can continue to trouble shoot this issue with you.
here is the link for the error id for the microsoft security update.

You are also trying to start the game with two usb joysticks connected, without drivers for them or your motherboard/manufacturer. You need to start the game with just a keyboard and mouse. Nothing else connected to your PC.

Detected Joystick: Razer Orbweaver Chroma
Detected Joystick: SideWinder Force Feedback 2 Joystick

So with no drivers loaded for the USB Windows cannot load any hardware. You have to install the correct drivers for your motherboard, Razer, and Sidewinder.

  1. Install all windows updates - include screenshot with no updates needed.
  2. Install the USB drivers for your motherboard/manufacturer. Not generic windows ones.
  3. Install the drivers and software for both of the joysticks and software if available
  4. Run Sfc here is how to.

Simply open the Start menu, click All Programs, click Accessories, right-click Command Prompt, and choose Run As Administrator. Respond to the User Account Control prompt. Then, at the Command Prompt, type sfc /scannow

  1. Run Dxdiag.exe make sure to check the box check for WHQL digital signatures. Save and upload the dxdiag.txt file
  2. Open Device Manager and take a screen shot and upload.

First I want to thank you for working with me to figure out this issue. It was bad usb ports causing the game to not load. It is working now. Also an FYI I DID install all windows updates as previously requested.

That great to hear you figured out it was the USB port. As for the updates yes I know you did them, was just pointing out the error message in the dxdiag file. I have the same issue with the new version of windows 10 Microsoft came out with a few weeks back. It is for Tablets not pc's but is showing up as a update for us.
10.0.10586.17 is the version, but again it won't install on mine either , so not going to bother with it until they fix the issue with it hanging at either 25% or 30% for most people that have tried to install it.
sent you a friend request through steam if you want to play some arma3 together (if that is your steam id) if not look me up. Happy Holidays and good gaming