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BattlEye causes game to freeze when clicking.
Closed, ResolvedPublic

Description

with ballteye enabled every time i click or press keys in the menus or playing SP/MP the game freezes up until i release the key. i can play without battleye enabled fine i have tried replacing files directly. verifying game files. updating all drivers as well as rolling back to previous versions of ARMA3. {F26439}

Details

Legacy ID
391218531
Severity
None
Resolution
Not A Bug
Reproducibility
Always
Category
Game Freezes
Steps To Reproduce

enable battleye = freezing on every click/key press
disabled battleye = playing single player fine. cannot go on multiplayer because servers require battleye.

Event Timeline

Bearpark edited Steps To Reproduce. (Show Details)Jun 12 2015, 3:13 PM
Bearpark set Category to Game Freezes.
Bearpark set Reproducibility to Always.
Bearpark set Severity to None.
Bearpark set Resolution to Not A Bug.
Bearpark set Legacy ID to 391218531.May 8 2016, 12:13 PM
Bearpark edited a custom field.

Can confirm spent 4-5 days trying to fix this then disabled battle eye. hes a video for anyone wondering - https://www.youtube.com/watch?v=pdYtidtY2k4

THE ONLY THING THAT CAN FIX THIS IS DISABLING BATTLEYE, It only started happening after the new battleye update.

@konableurocks, that video shows the exact same issue i am having, thanks for finding it! i have no idea what the issue could be related to as many friends can play just fine, the only thing different could be hardware. what basic specs do you have on your PC?

GFORCE GTX 660
I5-3470CPU @ 3.2GHZ
8GB RAM
Windows 7 - 64bit
Mouse: RazerDeathadder 2014
Keyboard: Logitech G110

Julian added a subscriber: Julian.May 8 2016, 12:13 PM

Haha, I have almost a similar problem, but I have the game freezes for good -> http://feedback.arma3.com/view.php?id=24387

@Bearpark Here are mine, somewhat similar. That could be the problem. My friends also don't have any problems, wonder what it is.

NVIDIA GeForce GT 630
i7-3770 CPU @ 3.40 Hz
12GB RAM
Windows 7 - 64Bit
Mouse: Razer DeathAdder 3.5G
Keyboard: Logitech G105

i have submitted a report to BattlEye too now, hopefully they can take a look as i am still having the same issue.

Adam added a comment.Jun 15 2015, 9:11 AM

Hello and thank you for your ticket. Is this issue present on vanilla version of the game? Or is it only on modded versions?

@Adam, both with mods and without the issue still occurs. i tried rolling the game back to 1.44 and its still the same, with battleye enabled every key press causes a small freeze. without it runs smooth as normal.

@Adam, it's prevalent in both for me too. It could be an issue with directx, it happened After I installed an up date for that.

Adam added a comment.Jun 17 2015, 1:42 PM

Hello,

could you please upload your DX-Diag file? It would help us a lot.
You can find how to get your file here:
http://www.matrixgames.com/forums/tm.asp?m=1597548


System Information

Time of this report: 6/17/2015, 23:41:23

    Machine name: LEWISBEARPARK
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
        Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name
        BIOS: BIOS Date: 11/09/12 14:17:29 Ver: 17.08
   Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
      Memory: 8192MB RAM

Available OS Memory: 8142MB RAM

      Page File: 14022MB used, 4629MB available
    Windows Dir: C:\Windows
DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------

Display Devices

       Card name: NVIDIA GeForce GTX 660  
    Manufacturer: NVIDIA
       Chip type: GeForce GTX 660
        DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_11C0&SUBSYS_11C01569&REV_A1
  Display Memory: 4037 MB
Dedicated Memory: 1989 MB
   Shared Memory: 2048 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
   Monitor Model: LG TV
      Monitor Id: GSM75F0
     Native Mode: 1360 x 768(p) (59.799Hz)
     Output Type: HDMI
     Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 9.18.0013.5306 (English)

   Driver Version: 9.18.13.5306
      DDI Version: 11
     Driver Model: WDDM 1.1
Driver Attributes: Final Retail
 Driver Date/Size: 5/28/2015 08:04:11, 15864064 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: 
Device Identifier: {D7B71E3E-5280-11CF-6362-CD311CC2C435}
        Vendor ID: 0x10DE
        Device ID: 0x11C0
        SubSys ID: 0x11C01569
      Revision ID: 0x00A1

Driver Strong Name: oem79.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section032:9.18.13.5306:pci\ven_10de&dev_11c0

     Rank Of Driver: 00E02001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

Sound Devices

Description: Speakers (Razer Surround Audio Controller)

Default Sound Playback: Yes
Default Voice Playback: Yes

        Hardware ID: *RZSURROUNDVAD
    Manufacturer ID: 1
         Product ID: 100
               Type: WDM
        Driver Name: RzSurroundVAD.sys
     Driver Version: 6.01.7600.16385 (English)
  Driver Attributes: Final Retail
        WHQL Logo'd: n/a
      Date and Size: 2/9/2015 08:17:56, 40640 bytes
        Other Files: 
    Driver Provider: Razer
     HW Accel Level: Basic
          Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0

       HW Memory: 0
Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(RCA) (Realtek High Definition Audio)

Default Sound Playback: No
Default Voice Playback: No

        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104384A8&REV_1003
    Manufacturer ID: 1
         Product ID: 100
               Type: WDM
        Driver Name: RTKVHD64.sys
     Driver Version: 6.00.0001.6570 (English)
  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 2/14/2012 12:03:08, 4744808 bytes
        Other Files: 
    Driver Provider: Realtek Semiconductor Corp.
     HW Accel Level: Basic
          Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0

       HW Memory: 0
Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: LG TV-4 (NVIDIA High Definition Audio)

Default Sound Playback: No
Default Voice Playback: No

        Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0041&SUBSYS_156911C0&REV_1001
    Manufacturer ID: 1
         Product ID: 100
               Type: WDM
        Driver Name: nvhda64v.sys
     Driver Version: 1.03.0034.0003 (English)
  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 5/28/2015 08:04:11, 195912 bytes
        Other Files: 
    Driver Provider: NVIDIA Corporation
     HW Accel Level: Basic
          Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0

       HW Memory: 0
Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: No
Default Voice Playback: No

        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104384A8&REV_1003
    Manufacturer ID: 1
         Product ID: 100
               Type: WDM
        Driver Name: RTKVHD64.sys
     Driver Version: 6.00.0001.6570 (English)
  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 2/14/2012 12:03:08, 4744808 bytes
        Other Files: 
    Driver Provider: Realtek Semiconductor Corp.
     HW Accel Level: Basic
          Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0

       HW Memory: 0
Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)

Default Sound Playback: No
Default Voice Playback: No

        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104384A8&REV_1003
    Manufacturer ID: 1
         Product ID: 100
               Type: WDM
        Driver Name: RTKVHD64.sys
     Driver Version: 6.00.0001.6570 (English)
  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 2/14/2012 12:03:08, 4744808 bytes
        Other Files: 
    Driver Provider: Realtek Semiconductor Corp.
     HW Accel Level: Basic
          Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0

       HW Memory: 0
Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

            Description: Microphone (HD Pro Webcam C920)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.18208 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/12/2013 11:40:58, 109824 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6570 (English)
      Driver Attributes: Final Retail
          Date and Size: 2/14/2012 12:03:08, 4744808 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

      Device Name: Gaming Keyboard G110
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC22A

        FF Driver: n/a

      Device Name: Gaming Keyboard G110
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC22A

        FF Driver: n/a

      Device Name: G110 G-keys
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC22B

        FF Driver: n/a

      Device Name: G110 G-keys
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC22B

        FF Driver: n/a

      Device Name: Mass Storage Device
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x058F, 0x6364

        FF Driver: n/a

      Device Name: Razer DeathAdder
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0037

        FF Driver: n/a

      Device Name: Razer DeathAdder
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0037

        FF Driver: n/a

      Device Name: Razer DeathAdder
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0037

        FF Driver: n/a

      Device Name: Razer DeathAdder
         Attached: 1
    Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0037

        FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

+ USB Root Hub

Vendor/Product ID: 0x8086, 0x1E2D
Matching Device ID: usb\root_hub20
Service: usbhub

+-+ Generic USB Hub

Vendor/Product ID: 0x8087, 0x0024
Location: Port_#0001.Hub_#0001
Matching Device ID: usb\class_09
Service: usbhub

----------------

Gameport Devices


PS/2 Devices

+ HID Keyboard Device

Vendor/Product ID: 0x046D, 0xC22A
Matching Device ID: hid_device_system_keyboard
Service: kbdhid

+ HID Keyboard Device

Vendor/Product ID: 0x046D, 0xC22B
Matching Device ID: hid_device_system_keyboard
Service: kbdhid

+ Razer DeathAdder

Vendor/Product ID: 0x1532, 0x0037
Matching Device ID: hid\vid_1532&pid_0037&mi_01&col01
Upper Filters: rzudd
Service: kbdhid

+ HID Keyboard Device

Vendor/Product ID: 0x1532, 0x0037
Matching Device ID: hid_device_system_keyboard
Service: kbdhid

+ Terminal Server Keyboard Driver

Matching Device ID: root\rdp_kbd
Upper Filters: kbdclass
Service: TermDD

+ Razer DeathAdder

Vendor/Product ID: 0x1532, 0x0037
Matching Device ID: hid\vid_1532&pid_0037&mi_00
Upper Filters: rzudd
Service: mouhid

+ Terminal Server Mouse Driver

Matching Device ID: root\rdp_mou
Upper Filters: mouclass
Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

Drive: C:

Free Space: 208.5 GB
Total Space: 953.5 GB
File System: NTFS

      Model: ST31000524AS

      Drive: D:
      Model: ATAPI iHAS124   D
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

System Devices

Name: Intel(R) Management Engine Interface

Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&1&B0

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_84CA1043&REV_04\3&11583659&1&FA

   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible Host Controller

Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&1&A0

   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_84CA1043&REV_09\3&11583659&1&08

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&1&D0

   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150

Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_84CA1043&REV_09\3&11583659&1&00

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26

Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&1&E8

   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_03\4&A02EDEF&0&00E6

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&1&FB

   Driver: n/a

     Name: Realtek PCIe GBE Family Controller

Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_85051043&REV_09\4&12654C3D&0&00E5

   Driver: n/a

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84A81043&REV_04\3&11583659&1&D8

   Driver: n/a

     Name: NVIDIA GeForce GTX 660

Device ID: PCI\VEN_10DE&DEV_11C0&SUBSYS_11C01569&REV_A1\4&38099C2A&0&0008

   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E

Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_C4\3&11583659&1&E6

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A

Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_84CA1043&REV_C4\3&11583659&1&E5

   Driver: n/a

     Name: High Definition Audio Controller

Device ID: PCI\VEN_10DE&DEV_0E0B&SUBSYS_11C01569&REV_A1\4&38099C2A&0&0108

   Driver: n/a

     Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44

Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_84CA1043&REV_04\3&11583659&1&F8

   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10

Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&1&E0

   Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3502.0922
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
WAV Dest,0x00200000,0,0,wavdest.ax,
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Microphone (HD Pro Webcam C920),0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Razer Surround Audio Controller,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
Logitech HD Pro Webcam C920,0x00200000,1,3,ksproxy.ax,6.01.7601.17514
HD Pro Webcam C920,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF RCA Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Razer Surround Audio Controller,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Logitech HD Pro Webcam C920,0x00200000,1,3,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Razer Surround Audio ,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: LG TV-4 (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output(RCA) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (Razer Surround Audio Controller),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
LG TV-4 (NVIDIA High Definition,0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output(RCA) (Re,0x00200000,1,0,quartz.dll,6.06.7601.18741
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------

EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576
  Enabled:
  Force throttling
  Allow half deinterlace
  Allow scaling
  Decode Power Usage: 100
Balanced Flags: 1424
  Enabled:
  Force throttling
  Allow batching
  Force half deinterlace
  Force scaling
  Decode Power Usage: 50
PowerFlags: 1424
  Enabled:
  Force throttling
  Allow batching
  Force half deinterlace
  Force scaling
  Decode Power Usage: 0

@Adam I uploaded mine, said there were no problems with the displays.

Adam added a comment.Jun 18 2015, 10:45 AM

Are you by any chance using programs that are constantly running in the background while the game is launched? We had few issues with such applications (i.e. Sticky Password)

@Adam, i have tried clean restarts of my pc and virus scans as my first thought was a Keylogger taking up all CPU, but its Battleye. specifically BEservice that boosts CPU usage through the roof.

Sable added a subscriber: Sable.May 8 2016, 12:13 PM
Sable added a comment.Jun 18 2015, 2:12 PM

Could you elaborate on what exactly you mean with "boosts CPU usage through the roof"?

Also, could you provide a list of programs that are running while you are playing the game?

@Sable, if i disable all programs on startup (except microsoft) then restart my computer and run arma3 through steam with battleye enable i freeze on every keypress. if i exit the game and run it without battleye enable it runs just fine.

if i open a resource moitor (taskmanager>performance>resourcemonitor) whilst arma3 is open (battleye off). arma3 will be the highest % using application at around 20-30% and BEservice will not exist.

however if i load the game with battleye enabled arma3 sits at 20-30% UNTIL i press any key which causes arma3 to drop to 0% usage (the game freezes) and BE service raises to 10-20% CPU usage. (note: when i am not clicking BEservice remains at 0-1%.)

i am unsure what "maximum frequency" refers to but without battleye it sits at 50-60%. with battleye enabled it sits at 50-60%, until i press keys it shoots to 100% and stays there until i let go.

Sable added a comment.Jun 18 2015, 6:29 PM

Thanks for the info.

Could you please check my email response? I will have to take a look at this directly.

@Sable, iv'e not got anything from you yet, but if you would like to check the issue first hand my friend suggested using "TeamViewer" to have a look.

@Sable, if needed I can show you another video, that can show the programs that I have running while playing, and the amount of affect that having battle eye off does to the game

Hello? I still cannot play and haven't heard anything for a while. It's getting quite lonely over here in Fallout Land.

Sable added a comment.Jun 23 2015, 5:20 PM

Bearpark, I have been waiting for you to get back to me. You never responded to my last email.

@Sable, i have not received any email from you.

Sable added a comment.Jun 24 2015, 3:40 PM

A person called Lewis Bearpark contacted support about this issue a while ago. So that's not you? If it is please check your inbox.

Sable added a comment.Jun 26 2015, 5:02 AM

Ok, I just analyzed this issue with another user.

Could you check if you have the following folder (with files in it) on your system: "C:\Windows\SysWOW64\mjcm"?

@Sable yes, I do happen to have that folder. Is that the problem?

Sable added a comment.Jun 27 2015, 1:49 AM

You have a specific type of adware/PUP on your system that's causing these issues.

Please download and install a malware scanner such as Malwarebytes Anti-Malware to be able to remove it.

@Sable It doesn't install when I run Malwarebytes.

Sable added a comment.Jun 27 2015, 4:37 AM

You might want to download some other anti-malware software then.

Anyway, if your system fails at that it might probably be best to perform a complete Windows reinstallation as your system is possibly broken beyond repair.

Okay so i'v had this same problem since the update an been sitting scratching my head untill now I finally got it working!! :) So I did two things the first of which prolly is what did it. first I scanned for malwear with IObit Malware Fighter "I recomend IObit for everything btw". The second thing I did befor retesting the game was useing IObit Driver Booster 2 "had 44 divers out of date lol". Bolth progams were free an should do the trick. On a side note I also checked the syswow64\mjcm an I didnt have the folder at all so thats deffinetly not the only malware possibly affecting arma.

Thank you Sable for the help, and good luck everyone elese.

I have scanned all my files with 3 antivirus programs (Malwarbytes, Total Defense Security Center, and Iobit) and have updated my drivers with the Iobit program. I then ran arma 3 again and it seems to have fixed the problem. Even though I still have the mjcm folder, so I don't know what the problem was but thanks for the cooperation everyone. I can finally play arma 3 again and am glad that this problem is fixed, hopefully bearpark can say the same soon.