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Black screen crash with no responds, have to power off the pc
Closed, ResolvedPublic

Description

The problem i am having is when in game i randomly get a black screen and it crashes, just a black screen without any control. it is so bad i have to restart my pc... i never had this issue before until the last update. i have tried uninstall and reinstall A3. I have no issues with my hardware i play other games without any issues, i also have stress test my cpu, gpu and memory for roughly an 1 hr with max temps and load. i had no errors. i have been playing breaking point when i notice the issue. tried it multiple times in breaking point with it always crashing on me. i have played on wasteland server and crash on me multiple time as well. i talked to the devs at breaking point they agree on issue is arma 3 or pc hardware. since i have no facts yet on pc hardware issues with other games i turning to amra 3 devs. {F25264} {F25265}

Details

Legacy ID
1004252093
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Crash
Steps To Reproduce

join in multiplayer game
play game
wait to crash happens
it is randomly

Additional Information

i have tried playing the campaign and multiplayer still happens.....
i have uploaded the dxdiag. if needed for hardware information.

Event Timeline

Chinook edited Steps To Reproduce. (Show Details)Dec 9 2014, 9:09 AM
Chinook edited Additional Information. (Show Details)
Chinook set Category to Game Crash.
Chinook set Reproducibility to Random.
Chinook set Severity to None.
Chinook set Resolution to Open.
Chinook set Legacy ID to 1004252093.May 7 2016, 7:57 PM
Iceman added a comment.Dec 9 2014, 9:14 AM

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

Chinook added a subscriber: Chinook.May 7 2016, 7:57 PM

i have arma 3 on another drive other then c drive located in steamapps/common/arma 3....i have tried to search in both the c: and g: to find this info. no luck. i see C:/user/<name>/appdata/local/microsoft/windows/wer/reportarchive which i have a lot of those. no A3. I also have the folder names. AppHang_arma3.exe_<numbers and letters> like reg. code. any other ideals

Hello,
it is possible that the folder AppData is hidden for you, you have to unhide it in order to see it and its content.

Sorry

i enter it manually and i located the files this is all the RPT files i have. check the files i sent you in a .rar

Is there an A3 Teamspeak for support?

Could you please try to disable all mods and parameters? I am unable to see anything in the rpt with -nolog enabled.

Thank you.

how do i enable the log and disable all mods and parameters? The only mod i have is breaking point it is disable. i will need.

Hello?
anything else i need to do, what do i need to do

You're running your game with some start up parameters:
-mod=@BreakingPoint -noSplash -noPause -showScriptErrors -noLogs -connect=64.40.108.66 -port=2511

Could you please erase them? Also, could you please disable the Breaking Point mod and upload new files? Thank you.

trying to join TS but unable to..

Join me in my TS info i do need help as i am new to arma. dfw01.mainvoice.net:7141 join me i am waiting.

Sorry, I cannot join Teamspeak to communicate with players. I recommend to disable the parameters the opposite way you enabled them.

ok walk me step by step making sure i do this correctly. i have them uncheck in expansion, i also google nosplash nopause showscripterrors nolog.. i went to steam game properties set launch options and enter all the of the listed above tryed it and still crash what next?

I also never did enable any parameters

http://pastebin.com/6kAnwQtA
This is the Rpt file that just happen

Good dam A3 admins suck for support, thanks anyway

dedmen closed this task as Resolved.May 20 2020, 4:00 PM