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Game freezes in Prologue Mission: Damage Control
Closed, ResolvedPublic

Description

The game totally freezes in the scene where the helicopter drops everyone off either when I look to the west or when I board the vehicle. {F24891}

Details

Legacy ID
1914368755
Severity
None
Resolution
Open
Reproducibility
Always
Category
Game Freezes
Steps To Reproduce

I disembark from the helicopter and I go to board the vehicle set in front of me and the game freezes as soon as the dialogue comes on, and when I repeated these steps it froze more and more earlier from the time entered the vehicle.

The game also freezes whenever I look to the west when inside or close to the city.

Additional Information

I have my settings at the lowest with the display at 1280 x 720 at 80% sampling since my computer is low end and runs on a celeron 1005m (dual core @1.9Ghz) processor with dx11 intel HD integrated graphics and 4 gigabites of ram. I am able to run the game at 25 to 30 frames per second in all other scenarios without a problem with an exception of once when the game froze in the same way when I tried to board the same type of vehicle in an earlier part of the Prologue campaign.

Event Timeline

Kalrach edited Steps To Reproduce. (Show Details)Oct 3 2014, 12:25 AM
Kalrach edited Additional Information. (Show Details)
Kalrach set Category to Game Freezes.
Kalrach set Reproducibility to Always.
Kalrach set Severity to None.
Kalrach set Resolution to Open.
Kalrach set Legacy ID to 1914368755.May 7 2016, 7:32 PM

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When the archive is smaller than 5000k, you can attach it here. When it is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

Kalrach added a subscriber: Kalrach.May 7 2016, 7:32 PM

Crash dump files uploaded, only one crash included a mdmp file. The latest date recorded crash dump files were from when I reproduced the situation again a couple minutes before creating the rar archive.

Edit: DxDiag added just in case you need it.

dedmen closed this task as Resolved.May 20 2020, 4:07 PM