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Crash to desktop
Closed, ResolvedPublic

Description

The length of time is erratic of when it will crash, but it does, just immediately crashes straight to desktop no errors, nor anything appearing in windows event logs, sometimes it can happen when I start the game before the loading splash screens, sometimes on the main menu, and sometimes when I am in server, sometimes I can play for 15-20 minutes before the crash. it has no adverse effects on my PC it is as if it just closes. the error (if I am in a server at the time) is steam ticket check (null) however I assume that is because I am not on the server anymore and it's just a timeout message. {F23988} {F23989} {F23990} {F23991} {F23992}

Details

Legacy ID
2698760481
Severity
None
Resolution
Open
Reproducibility
Sometimes
Category
Game Crash
Steps To Reproduce

start the game and wait.

Additional Information

I shall add a RPT file from the Arma 3 folder, the most recent one. more are available

Attempts to fix this have been: restarting steam, restarting PC, file integrity check, and deleting and re-installing Arma 3 via steam.

potential alternatives tried: full virus scan, checkdsk, defrag, system restore, dskcleanup and as simple as cleaning out the PC.

The temperatures are all ok on the PC, there is a dxdiag txt file available if required.

Also I run no mods

Event Timeline

DrTibby edited Steps To Reproduce. (Show Details)May 20 2014, 8:16 PM
DrTibby edited Additional Information. (Show Details)
DrTibby set Category to Game Crash.
DrTibby set Reproducibility to Sometimes.
DrTibby set Severity to None.
DrTibby set Resolution to Open.
DrTibby set Legacy ID to 2698760481.May 7 2016, 6:38 PM
DrTibby added a subscriber: DrTibby.

added additional RPT files and my dxdiag just incase

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name)

Thank you.

Uploaded a crash RPT file for today, but within that folder (and others I checked) I saw no mention of any bidmp or mdmp files

Hello,

thank you for the rpts, there are definitely suggestions that there is something wrong. However, we cannot do much without the crashdumps. I would like to ask you to try to crash your game and always wait a while before closing the inactive window so the bidmp and mdmp file have time to create.

Thank you.

Hello, the trouble is when the game crashes it kicks me straight to desktop, no left over services or anything on task manager that suggests the game is still active in anyway, if it takes time for the crashdumps to be produced it looks like, with this fault, its impossible to get hold of one.

dedmen closed this task as Resolved.Wed, May 20, 4:17 PM