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Crash Arma 3 / Steam Ticket Check Failed (null)
Closed, ResolvedPublic

Description

When I try to reach a server, during the loading after the selection of a squad, my game crash and it says "Arma has stopped working" and Ingame, it's "Steam Ticket check failed (null)"

It happens randomly, some times I can play on the server for few minutes and then I have the crash.

Other peoples have this problem and it's there since the beta.

Link to a bigger file:
https://www.dropbox.com/s/5dcm68b1l3gd2aa/Crash.rar
{F23960} {F23961}

Details

Legacy ID
2267670559
Severity
None
Resolution
Fixed
Reproducibility
Random
Category
Multiplayer
Additional Information

I've tried everything:

  • reinstallation of steam / arma3
  • delete game caches, physics files, arma files, cfg files...
  • verification of game caches
  • ...

Event Timeline

Tchiko edited Steps To Reproduce. (Show Details)May 17 2014, 5:47 PM
Tchiko edited Additional Information. (Show Details)
Tchiko set Category to Multiplayer.
Tchiko set Reproducibility to Random.
Tchiko set Severity to None.
Tchiko set Resolution to Fixed.
Tchiko set Legacy ID to 2267670559.May 7 2016, 6:37 PM

Hello,

it looks like we have found the problem (in related ticket). We applied a fix. Could you please try it on the version 1.19.124345 and higher? It should be distributed as Steam Dev version in couple of days and appear as Stable in next update.

You can find how to change to Steam Dev here:
http://forums.bistudio.com/showthread.php?149411-How-to-change-Arma-3-branches-between-STABLE-amp-DEVELOPMENT-versions-STEAM-client

Thank you very much.

Tchiko added a subscriber: Tchiko.May 7 2016, 6:37 PM

Hello,

I have to wait until you release it on a stable version because I can't join the server where I have the error. ( not the same versions)

I asked other players and they still are in 1.18.124.

If the error is solved, then, thank you guys.

Could you please tell me when you'll release it as a stable version?

Hello,

On the server, they are now using the beta build version, but when I try to connect to it, I still have the error.

Just to be sure, I send you the last files where I have the error.

I hope that the stable version in the next update will fix it.

Thx.

Version 1.20, kart.

I still have the crash when I load the map, after the selection of a squad.

Sorry for inconveniences, that is unpleasant news. Would it be possible to upload a whole new bunch of crashdumps of the 1.20 Stable version? Please add them as many as you can.

Thank you.

https://www.dropbox.com/s/9w6qjtxujhlrl3t/crash4.rar

DropBox link with all the crash of today.

1st is a crash during a game i played during 1h
lastest are crash on loading map

Iceman added a comment.Jun 2 2014, 9:48 AM

Hello,
sorry for inconveniences. We updated the memory allocators. Would it be possible to try to run Arma without any start up parameters? Thank you!

Tchiko added a comment.Jun 4 2014, 9:49 AM

Hello,

Here are some files in the new upload, I don't know if it will be usefull for you but the 1st RPT is a crash during the loading, without any start up parameter.

The 2nd is just after the crash, I reloaded the game but the problem during the loading screen disappeared and my log in was a success in the server.

The 3rd is an error during the loading screen.

This issue happens randomly so I will send it to you some other files in the next days if I continue to crash.
They are also without any start up parameter

Link to the file:
https://www.dropbox.com/s/p40yixutnk0jud7/Crash5.rar

Hello,
the crashdumps say that the game crashed because it ran out of memory. It may be that you do not have enough RAM or your motherboard or one of your RAMs are corrupted. Would it be possible to upload your DX diag?
You can find how to get your file here:
http://www.matrixgames.com/forums/tm.asp?m=1597548

Thank you very much.

Here is the DxDiag, it's an "old" one(few months old), but I already had the problem back then.

Thank you.

Hello,
can you please upload recent DX-Diag? There could be some change which is causing you trouble (ie. incorrect memory reading).
Thank you.

The recent DxDiag was uploaded.

Have you noticed some issues with the old one?

Hello,

Some people said that they fixed the issue by deleting the dll folder in the arma3 directory and they launch the game without à game cache verification, I tried it and I just had 1 crash, I don't know if it's related or not.
Other thing you should kmow, every time I close the game via the game menu, I have "arma3 Has stopped working", I don't know why I have this issue, some of my friends also have it and they also have the steam ticket problem

Hello,
it is possible that some of your hardware is corrupted and is causing trouble under a full load. It is also possible that you have not experienced this with other games, Arma 3 more performance demanding than most of the today's games. I would suggest to run a couple of heavy benchmarks to see if the problems occur as well.
The most suitable for you could be:
http://unigine.com/products/heaven/
http://unigine.com/products/valley/
http://www.memtest.org/
Please run these benchmarks (at least one hour each without interruption) at highest possible settings. Then you will see if your hardware is showing incorrect behaviour under heavy stress or not.
Thank you very much.

Ok, so I deleted the dll folder a week ago and the issue is solved, I had 0 bug /crash since then.

My hardware is not the problem.

You should check this out and find which dll is corrupted or something like that.

Thank you.

MadDogX added a subscriber: MadDogX.May 7 2016, 6:37 PM

Mass closing tickets marked as resolved more than 1 month ago.

If the issue is in fact not resolved, please create a new ticket referencing this one and ask for it to be re-opened.