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Game crashed when start campaign
Closed, ResolvedPublic

Description

I update Arma3 via Steam after i had a break of 3 month without gaming.
I like to start the second capter "Adapt".
Wen i start the first mission, the Loading screen freeze. Only with the Taskmanager i can switch the screen and see the error message, that Arma3.exe is not work ing anymore and they will me send a report if the problem is fixed.

Then i try to start the last mission of capture one. Same Problem, but now Arma3.exe crashed with message af save game incompatibility.

I delete all Savegames from the local/user/ folder. And try it again. But Problem is not solved.
{F23837} {F23838}

Details

Legacy ID
4039127376
Severity
None
Resolution
Fixed
Reproducibility
Always
Category
Game Crash
Steps To Reproduce

Start Arma3 and select Campaign -> try to Play!

Event Timeline

Andreas99 edited Additional Information. (Show Details)
Andreas99 set Category to Game Crash.
Andreas99 set Reproducibility to Always.
Andreas99 set Severity to None.
Andreas99 set Resolution to Fixed.
Andreas99 set Legacy ID to 4039127376.May 7 2016, 6:31 PM
Andreas99 edited a custom field.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name)

Thank you.

http://feedback.arma3.com/how-to-user.html

Upload the LogFiles
this are the last ones, where i delete all old savegames and try it again.

Today i update Arma3 via steam to Rev. 1.18.124097
The new build doesn´t work, too.

Arma3 crashed. In the second Zip file you can find a screen shoot from the error message.
Also i test the infantry presentation. --> same problem

I hope you find a solution for my problem with arma3.

Thanks
Andreas

Iceman added a comment.May 2 2014, 9:03 AM

Hello,

could you please upload another crashdumps when the crash occur? It would help us a lot, thank you!

Hello Iceman,

i try to start a new Campaign and Arma3 crashed.

Dumpfile: arma3_2014-05-04_16-46-18.zip [^] (2,767,826 bytes) 2014-05-04 16:52

Regards
Andreas

Iceman added a comment.May 5 2014, 9:45 AM

Hello,

could you please try to Revert the last mission of Survive? If you played it through, please choose Revert. This way we can exclude that the game crashes due to save incompability.

If the crashes don't disappear then, can you please confirm them also on new profile? Thank you!

Hello Iceman,

i delete my savegames, because arma3 show me as incompatible Version.
So i try to start the campaign with my normal profile.

Now i create a new profile and try to start the campaign. Result --> Crash!!!

I check my game files via stam for defect or corupted files.
All was well.

And now?

DumpFile added!

Any news?
Any suggestions?

Can you find something in my logfiles?
Why i can´t play with a normal game? No mods installed.

I start a showcase mission (planes) in the window mode. --> Crash!

Iceman added a comment.May 9 2014, 9:08 AM

Hello,

we are sorry for the inconveniences. Would it be possible to upload more crashdumps for us to analyse?
C:\Users\<Name>\AppData\Local\Arma 3\
(crashdump is rpt + bidmp + mdmp file with same name)

Thank you!

sure!
where are the other attached files?
change display driver to latest Revision, --> Crash.

next try:

create new profile, selekt showcase mission "infantry" and start.
--> Crash to desktop without any error message.
Dump File: arma3_2014-05-09_17-01-34.zip

again:

i select test profile and try to start showcase mission "zeus"
__> Ceashed to Desktop with the same Error Message as the first ones.

Dump file: arma3_2014-05-09_17-06-53.zip

next try:

use profile test and start practice mission shooting Range "Orange"
Game crashed again.....

Dump File: arma3_2014-05-09_17-14-00.zip

insert the game disc and start "Reinstall".
After sucefully end of the procedure, i try to start the campaign....--> Crash

Dump File: arma3_2014-05-09_17-35-14.zip

i deinstall the game, then i install it again, download and install more then 10GB of steam data and try it again.....

Suprise...--> Crash

Dumpfile added: arma3_2014-05-09_21-01-22.zip

PLEASE FIX THIS GAME!!!

Thank you for the attached crashdump files. Our programming department will analyse them to find the problem. Sorry for inconveniences.

Hello,

we are trying to localise the roots of the problem.
could you please upload your DX-Diag file? It would help us a lot.
You can find how to get your file here:
http://www.matrixgames.com/forums/tm.asp?m=1597548

Thank you.

Hello Iceman,

the time for waiting was too long, so i try it self too solve the problem.
I deinstall the game again and found some files in the arma folder, which are not removed.
It looks like some files from the adon "swedisch army..."
I don´t know, why it was installed. Maybe from steam? I don´t know....

I delete all files and folders and reinstall the game.

After download all patches, i can start sucessfully the campaign.

It is necessary to attach the dxdiag file!?!?

Hello,
glad to see your problem is gone. I am resolving this issue, if the crashes start happening again, please create another ticket and add a comment here so I can look at it. Thank you.

MadDogX added a subscriber: MadDogX.May 7 2016, 6:31 PM

Mass closing tickets marked as resolved more than 1 month ago.

If the issue is in fact not resolved, please create a new ticket referencing this one and ask for it to be re-opened.