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Arma 3 is constantly crashing at random times while playing wasteland
Closed, ResolvedPublic

Description

First of all, I'll give you my computer information, although i am pretty sure it is more than adequate to run Arma 3.


System Information

Time of this report: 4/16/2014, 01:13:16

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
        Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire X3990
        BIOS: BIOS Date: 07/08/11 09:52:00 Ver: 04.06.04
   Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
      Memory: 8192MB RAM

Available OS Memory: 8174MB RAM

      Page File: 3148MB used, 13198MB available
    Windows Dir: C:\Windows
DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

Display Devices

   Card name: NVIDIA GeForce GTX 550 Ti
Manufacturer: NVIDIA

If there is anything else you need to know just ask.

Now i will describe the actual problem i am having.
First of all, here is the name of the server i am trying to play on:
WS.ARMA.SU - Stratis Wasteland - UK #1 - Hosted by Inch (by Sa-Matra (v11))

While i am playing on the server, the game will randomly crash, giving the error message: "Arma 3 has stopped working."
i cannot think of any similarities in the things i was doing before the crash, but there is no warning what-so-ever. i always have a stable FPS of around 50, and there are no drops in FPS before the crash.
I sometimes crash in the lobby of the server, sometimes about 5 minutes into the game, sometimes it will let me play for around 40 mins before the crash. sometimes it doesn't even crash at all.
i have looked online for solutions, e.g. verifying the integrity of game cache, and even though there were four files missing, the crashes have not stopped.

i play with about 10-15 other people on the server all the time, yet no one else experiences the same problem.

i currently have a double monitor setup, both connected to the same graphics card. one is a large HD LG tv, the other is also a tv but smaller.
I use a razer ouroboros, orbweaver, and blackwidow ultimate 2013.

I have not experienced this problem with any other games i play, for example League of Legends, war thunder, warframe, so i do not believe there is something wrong with my computer itself.

{F23723} {F23724}

Details

Legacy ID
621552195
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Crash
Steps To Reproduce
  • open Arma 3 using the shortcut on the desktop.
  • click play, then multiplayer.
  • go into the server lobby of - WS.ARMA.SU - Stratis Wasteland - UK #1 - Hosted by Inch.
  • go to independent.
  • join the game.
  • crashes at a random time.

Event Timeline

JCGAIMZ edited Steps To Reproduce. (Show Details)Apr 16 2014, 2:35 AM
JCGAIMZ edited Additional Information. (Show Details)
JCGAIMZ set Category to Game Crash.
JCGAIMZ set Reproducibility to Random.
JCGAIMZ set Severity to None.
JCGAIMZ set Resolution to Open.
JCGAIMZ set Legacy ID to 621552195.May 7 2016, 6:25 PM

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name)

Thank you.

http://feedback.arma3.com/how-to-user.html

JCGAIMZ added a subscriber: JCGAIMZ.May 7 2016, 6:25 PM

Thanks for the quick response BIS Iceman.
I followed your steps, it did not take long to reproduce the crash, and hopefully i have attached the correct file.
Thanks again for your help.

Hello,

it looks like the crash dumps were not created (we need rpt + bidmp + mdmp file). It could be that your game actually did not crash or it crashed and was killed off (via task manager) too quickly for crashdumps to create.

Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.

Thank you.

I posted another file just under a week ago, if the crash dump files were not created i will attach another.
The problem is still occurring and i need a solution.
thanks.

dedmen closed this task as Resolved.Wed, May 20, 4:21 PM