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Game client freezes computer
Closed, ResolvedPublic

Description

Arma 3 Game client freezes my comp, unable to minimize window during occurrence forced to hard reset.

cpu - amd fx 6300
gpu - radeon r7 260x {F23718} {F23719} {F23720} {F23721}

Details

Legacy ID
1783477380
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Freezes
Steps To Reproduce

unknown

Additional Information

the freeze happens at random points in game could have just joined a server or could have been in server for hours

Event Timeline

MightySymtex edited Additional Information. (Show Details)
MightySymtex set Category to Game Freezes.
MightySymtex set Reproducibility to Random.
MightySymtex set Severity to None.
MightySymtex set Resolution to Open.
MightySymtex set Legacy ID to 1783477380.May 7 2016, 6:25 PM

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name)

Thank you.

http://feedback.arma3.com/how-to-user.html

Thanks for the speedy reply i put in all the crash dump files i found i hope that file isnt to big

Hello,

it looks like the crash dumps were not created (we need rpt + bidmp + mdmp file). It could be that your game actually did not crash or it crashed and was killed of (via task manager) too quickly for crashdumps to create.

Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.

Thank you.

ok, I went and had the game freeze again this is the most recent file i have to give you in the above attachment. i left my pc running for about 20mins to see if anything would change but ultimately had to hard reset the rig.

any idea when there'll be a fix?

Hello,

we'll analyse the crashdumps and let you know.

Thank you.

ok :) good to see some dev out there still care about their customers :)

Hello,

we still have the problem that the crashdumps essential for finding out what is wrong were not created.
I would like to ask you to do this:
-Run Arma as admin

-Switch to Steam Dev version
(http://forums.bistudio.com/showthread.php?148220-How-to-change-between-stable-Arma-3-Alpha-versions-amp-release-candidates-STEAM-client)

-Verify your data through Steam
(https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

-Create new profile ingame

-Start game without any parameters

Please let me know if the problem still persists. Thank you.

dedmen closed this task as Resolved.Wed, May 20, 4:21 PM