Since update 1.26 I keep getting this error code every time I start the game. The game has been reinstalled, files verified, battle eye has been reinstalled and this error keeps happening. I had almost a minute of play with update 1.28 before it happened again and went right back to crashing with this same error on startup. I tried running the game as an administrator (update 1.28) and got as far as the survivor load page before it crashed again.
Description
Description
Details
Details
- Severity
- Crash
- Resolution
- Open
- Reproducibility
- Always
- Operating System
- Windows 10
- Category
- General
Steps To Reproduce
open game-> select any server -> game tries to load and crashes.
Event Timeline
Comment Actions
Hello Robidom.
Can you please provide a dxdiag file from your computer?
This error is usually related to running old and unsupported CPU.
Comment Actions
System Information
Time of this report: 6/9/2025, 13:29:45
Machine name: DESKTOP-QFMJANH
Machine Id: {0EB65AFF-7837-4560-A39E-CABC697EC8EF}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/14/11 16:10:38 Ver: 08.00.15 (type: BIOS)
Processor: AMD Phenom(tm) II X4 975 Processor (4 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16384MB RAM
Page File: 4206MB used, 15888MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCPMicrosoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.5794 64bit Unicode
Comment Actions
yes
Processor: AMD Phenom(tm) II X4 975 Processor (4 CPUs), ~3.6GHz
This is the issue, this is an old and unsupported processor. Unfortunately the game will not run on this hardware.
Comment Actions
Game hardware specs should be updated to reflect this, it ran fine for 800+ hours with the current hardware prior to the February update.
Comment Actions
The CPU you have been using is below minimum requirements that are listed at the Steam store.
The fact the game ran previously was unfortunately by pure luck and we cannot guarantee the game continuing to work on below minimum spec hardware.
Regards,
Geez