Cannot Connect to Bohemia Interactive server
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Description

Please provide the following when creating the Ticket:

Game Version number: 1.21.169
Modded?: No)

I cannot connect to the BI server itself. I played the game earlier today and now it keeps connecting and disconnecting from the BI server. Sometimes it goes red saying "not connected on backend." I have verified game files, and re-installed them, and this is the last option. The game will connect with one bar and show the server list then it will re-connect, then have a red bar not letting me connect to the back end initialization. In addition, the server status bar will disappear and reappear randomly while trying to connect to the BI servers.

Details

Severity: Major
Resolution: Open
Reproducibility: Always
Operating System: Windows 10 x64
Category: Server

Steps To Reproduce

Please include reproduction steps here!!!!

Whenever I launch the game I cannot connect to the Back end server to play.

Additional Information

Trace Route 62

tracert 213.192.54.62

Tracing route to 213.192.54.62 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  home [192.168.1.1]
  2     1 ms     1 ms     3 ms  10.128.128.3
  3     *        *        1 ms  10.131.74.82
  4     *        *        *     Request timed out.
  5     3 ms     2 ms     2 ms  10.131.0.199
  6     5 ms     5 ms     5 ms  lag-103.ear1.Atlanta1.Level3.net [4.71.30.73]
  7    25 ms    20 ms    19 ms  ae1.3512.edge6.Washington12.net.lumen.tech [4.69.226.66]
  8    18 ms    17 ms    19 ms  1273-3356-stk.sp.lumen.tech [4.68.39.110]
  9   117 ms   118 ms   119 ms  ae33-xcr1.ltw.cw.net [195.2.24.246]
 10   106 ms   106 ms   106 ms  ae37-pcr1.fnt.cw.net [195.2.2.74]
 11   114 ms   113 ms     *     ae4-ucr1.czs.cw.net [195.2.10.233]
 12     *      114 ms     *     vodafonecz-gw3.czs.cw.net [195.2.12.42]
 13   118 ms   120 ms   119 ms  77.48.32.209
 14   115 ms   115 ms   114 ms  77.48.32.210
 15   114 ms   116 ms   118 ms  213.192.54.243
 16   114 ms   116 ms   115 ms  213.192.54.62

Trace Route 63

tracert 213.192.54.63

 1    <1 ms    <1 ms    <1 ms  home [192.168.1.1]
  2     2 ms     1 ms     4 ms  10.128.128.3
  3     1 ms    <1 ms     2 ms  10.131.74.82
  4     *        *        *     Request timed out.
  5     2 ms     2 ms     2 ms  10.131.0.199
  6     5 ms     5 ms     5 ms  lag-103.ear1.Atlanta1.Level3.net [4.71.30.73]
  7    18 ms    18 ms    17 ms  ae1.3512.edge6.Washington12.net.lumen.tech [4.69.226.66]
  8    18 ms    18 ms    21 ms  1273-3356-stk.sp.lumen.tech [4.68.39.110]
  9   119 ms   118 ms   118 ms  ae33-xcr1.ltw.cw.net [195.2.24.246]
 10   106 ms   106 ms   106 ms  ae37-pcr1.fnt.cw.net [195.2.2.74]
 11   114 ms   114 ms   116 ms  ae4-ucr1.czs.cw.net [195.2.10.233]
 12   114 ms   115 ms   117 ms  vodafonecz-gw3.czs.cw.net [195.2.12.42]
 13   119 ms     *      119 ms  77.48.32.209
 14     *        *      116 ms  77.48.32.210
 15   114 ms   115 ms     *     213.192.54.243
 16   118 ms     *      122 ms  213.192.54.63

PING INFO 63


Ping statistics for 213.192.54.63:
    Packets: Sent = 100, Received = 94, Lost = 6 (6% loss),
Approximate round trip times in milli-seconds:
    Minimum = 117ms, Maximum = 128ms, Average = 118ms

ping info 62


ping statistics for 213.192.54.62:
    Packets: Sent = 100, Received = 98, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
    Minimum = 113ms, Maximum = 134ms, Average = 114ms